PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greentree Servicing and Freedom Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greentree Servicing
Freedom Mortgage

Greentree Servicing and Freedom Mortgage Overview

Total reviews
800
1064
Company responses
1
176
Issues resolved
0
4

Greentree Servicing and Freedom Mortgage Consumer Ratings

Rank
234 out of 888 in Loans and Mortgages category
128 out of 888 in Loans and Mortgages category
Product or Service Quality
187 in category
167 in category
Interest Rate
192 in category
97 in category
Customer service
200 in category
163 in category
Website
177 in category
193 in category

Greentree Servicing and Freedom Mortgage Rating Details

Product or Service Quality
1.1 (51 reviews)
1.2 (399 reviews)
Reviewer's quote

...It was over 700 bty ,The entire drawn out affair was leading up to getting me to sign up for there credit repair service. I got a personal loan with no trouble from an other service..

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I called the number back and was connected with a customer service rep who told me that I could submit my SS cards via the message center on the website. Did that on May 24th and 3 days later I get a call and email from another random employee with the company requesting I submit my Social Security...

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Interest Rate
1.3 (48 reviews)
2 (347 reviews)
Reviewer's quote

They never paid my bonus, changed the interest rate on mortgage, changed their name to Ditech and continued to do terrible things till they went Ch. 11 in 2/19! Now they have my money and new nefarious servicer, Loan Care, refuses to accept my bank statements for years of on-time payments. Saying...

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Very disappointed and really wish we can refinance with another company but our interest rate is the lowest anywhere right now and we would be dumb to go from what we have to higher so we feel stuck. So please be careful if you are going through a hardship and ask for assistance, make a forbearance...

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Customer service
1 (46 reviews)
1.2 (476 reviews)
Reviewer's quote

...Waiting for reassesment of bill, they hurt my credit rating, and customer service was no help. They all read a script and dont help you at all. They have no power to help and dont care, I have never made a late payment and I am furious of how this was handled...

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...Their customer service is terrible and not at all knowledgeable..

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Website
1.5 (42 reviews)
1.5 (394 reviews)
Reviewer's quote

Released pmt from my bank then looked on website and pmt was different AGAIN! Said I owed a !late payment from 2014, when I was with CITIBANK! NO NO NO! How can they do this to me every month when my pmt is there the day before it is due??? Got to get away from these people they are scammers!!!!!!...

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...If your lucky enough to get through to customer service all they tell you is to go to there website witch is really no help for this temporary situation. I will be changing mortgage company ASAP..

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Greentree Servicing and Freedom Mortgage Pros and Cons

Pros
  • No problems with payments
  • This company lays to their customers
  • Terms met
  • Should be investigated
  • That they should be investigatd
  • Customer service
Cons
  • Rude staff
  • Lack of customer service
  • Charges for online payment
  • Customer service
  • Entire process
  • Way i was treated

Greentree Servicing and Freedom Mortgage Most Positive Reviews

Top rated reviews
5

My experience with Green Tree (GT) has been short lived, yet with no problems even after refinancing the loan with anoth...

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5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

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4

I have been trying to male bi monthly payments for 3 months. I have filled out the same paperwork 3 times which is no...

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5

Robert Biondi proveded great service and kept me updated

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Greentree Servicing and Freedom Mortgage Most Critical Reviews

Lowest rated reviews
1

I was unable to make my payment for one month I called and explained why I was late! The person I spoke to was understan...

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1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

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1

My dad had purchased a mobile home from Bombardier Capital Inc. in 1998. His payments were $270.90. He has been paying o...

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1

Brought me thru a mod. After which said I didn't fill out a few forms and had to pay them 9600.00 or loose my home.now...

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Greentree Servicing and Freedom Mortgage Latest Reviews

Recent published reviews
No votes

I would like to apply for a loan for 3,000

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1

They just don't know what the heck they are doing. They can see my loan but cant talk about it...Hmm, that's strange..
Lo...

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1

I bought a 1996 mobile home in 1999 brand new, its Finance threw Green Tree, o have already paid 85.000, balance is...

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1

Worst. Company. Ever. My mortgage was sadly transferred from one company to these clowns. It took many phone calls and...

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Greentree Servicing and Freedom Mortgage Products and Services

Most reviewed product and services
  • Greentree Servicing Mortgage (300 reviews)
  • Greentree Servicing Loan (123 reviews)
  • Greentree Servicing Customer Care (20 reviews)
  • Freedom Mortgage Mortgage (341 reviews)
  • Freedom Mortgage Customer Care (155 reviews)
  • Freedom Mortgage Refinance (118 reviews)