PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harvey Norman and Freedom Furniture Australia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Harvey Norman
Freedom Furniture Australia

Harvey Norman and Freedom Furniture Australia Overview

Total reviews 66 460
Company responses 0 3
Issues resolved 0 1

Harvey Norman and Freedom Furniture Australia Consumer Ratings

Rank
824 out of 2906 in Appliances and Electronics category
551 out of 2283 in Furniture and Decor category
Customer service
592 in category
487 in category
Exchange, Refund and Cancellation Policy
641 in category
376 in category
Value for money
564 in category
382 in category
Website
669 in category
493 in category

Harvey Norman and Freedom Furniture Australia Rating Details

Customer service
1.3
(30 reviews)
1.2
(220 reviews)
Reviewer's quote

...WORST CUSTOMER SERVICE EVER..

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...Worst customer service I've ever had. Freedom AustraliaFaukty..

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Exchange, Refund and Cancellation Policy
1.2
(24 reviews)
1.4
(148 reviews)
Reviewer's quote

...No confirmation of refund or new product..

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After multiple requests for a refund, Faye refused to assist or help, or even just provide confirmation. She then started closing my email cases without resolving the issue, forcing me to have to continually contact to get my refund case reopened. Eventually, Faye started ignoring (or deleting) my...

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Value for money
1.8
(22 reviews)
1.9
(161 reviews)
Reviewer's quote

...its your money spent, so chase them for your products..

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asked for extension, since its my money, and not a change of mind. only to realise most retailer doesnt have any time limit on gift card, only freedom does, especially now is my money, which i am entitled to, but since freedom dont return cash, gift card is the way to go. but why put a time line...

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Website
1.5
(22 reviews)
1.9
(147 reviews)
Reviewer's quote

Did not state on website how heavy the item was and when it arrived it was too heavy for my wall. They refused to accept a return even for a store credit. Customer Relations lady was rude and condescending at the Mt Gravatt store...

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...Items are miss-represented on their website. Sales people do not point out special terms and conditions. Can't return an item that is not suitable...

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Harvey Norman and Freedom Furniture Australia Pros and Cons

Pros
  • Variety
  • Prize
  • No pros
  • I wont be going back
  • Nice products
  • Friendliness at the store
Cons
  • High prices unless on special
  • Bad service
  • Rude staff
  • Poor customer service
  • No follow through or follow up
  • Very poor after sales service

Harvey Norman and Freedom Furniture Australia Most Positive Reviews

Top rated reviews
5

I returned a clients toaster which had only been toasting on one side and the staff member Hayden who handled my exchang...

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5

I received via email a wonderful birthday surprise. I used it yesterday at your Coffs Harbour store. This email is...

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4

Well after not receiving a timely response from the online bot over 40 min wait - i called the Moore Park branch where...

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5

I purchased a recliner from Penrith store with delivery
Time up to five weeks on the 6th January 2020.after seven weeks n...

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Harvey Norman and Freedom Furniture Australia Most Critical Reviews

Lowest rated reviews
1

Harvey Norman Online does not take responsibility for faulty items it sells.
If I could give no stars I would.
I needed a...

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1

Hi, I ordered my product from Osborne Park on 22/10/2017 and got it delivered on 29/11/2017. It was missing one of the...

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1

There is no customer service nor help for online purchases. If you even ever receive your online order item only = other...

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1

Havent had any so cant summarize
Shop elsewhere as I cant talk to anyone about faults .
No good offering a gift card & not...

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Harvey Norman and Freedom Furniture Australia Latest Reviews

Recent published reviews
No votes

2 Goldair 2.63kW Cooling Only Portable Air Conditioner with WiFi
Product code: : GCPAC110
Delivery instructions: Please ca...

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1

I wish to speak to somebody in customer care
Regarding my purchase of faulty items now it has been discontinued & cant be...

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1

I ordered a game 1st March (in stock) got a email to say out of stock and on back order, time of delivery unknown, I...

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1

I have been delivered a brand-new recliner sofa that has broken down after less than two weeks of use. A repairman...

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