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  • 1 ISSUES RESOLVED
  • 418 TOTAL REVIEWS
  • $480K CLAIMED LOSSES
  • $4.5K AVERAGE LOSS
1.3
Customer service
Staff
Billing Practices
Website
Reliability
  • Good deals 2
  • Friendly 2
  • Are you serious 1
  • Know what there doing 1
  • Good customer service 1

Customers don't like

  • Service4
  • How they treat their customers2
  • Incompetent phone representative2
  • Unprofessional1
  • Worse custumer service ever1
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 972 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.5K AVERAGE LOSS
1.7
Customer service
Staff
Billing Practices
Website
Reliability
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Do not use 3
  • Prompt responses 3
  • Easy to access by phone 3

Customers don't like

  • Being treated like a criminal7
  • Customer service5
  • Did not resove issue5
  • Employees unwillingness to help4
  • Unwillingness to fix problem usaa created3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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