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  • 1 ISSUES RESOLVED
  • 436 TOTAL REVIEWS
  • $480K CLAIMED LOSSES
  • $4.5K AVERAGE LOSS

Not enough votes to show an average rating

Customer service
Staff
Billing Practices
Website
Reliability
  • Good deals 2
  • Friendly 2
  • Know what there doing 1
  • Good customer service 1
  • Are you serious 1

Customers don't like

  • Service4
  • Horrible customer service3
  • Shady business practices2
  • Incompetent phone representative2
  • How they treat their customers2
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1049 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $13.2K AVERAGE LOSS
1.7
Customer service
Staff
Billing Practices
Website
Reliability
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Horrible customer service36
  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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