PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Metromile and Fred Loya Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Metromile

Metromile

2.8
Fred Loya Insurance

Fred Loya Insurance

Has Verified Representatives
1.8
Metromile
Fred Loya Insurance

Metromile and Fred Loya Insurance Overview

Total reviews
41
528
Company responses
0
160
Issues resolved
0
1

Metromile and Fred Loya Insurance Consumer Ratings

Rank
27 out of 1067 in Insurance category
96 out of 1067 in Insurance category
Customer service
23 in category
116 in category
Reliability
23 in category
97 in category
Price Affordability
21 in category
176 in category
Product or Service Quality
24 in category
137 in category

Metromile and Fred Loya Insurance Rating Details

Customer service
2.8 (16 reviews)
1.4 (128 reviews)
Reviewer's quote

..." I have been waiting for days for an agent to call me back! I also, sent in email requests and NO one has gotten back to me! WTF? *** customer service..

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Fred Loya is a sorry *** *** company sorry *** customer service worst insurance ever..

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Reliability
2.2 (13 reviews)
1.4 (97 reviews)
Reviewer's quote

Quick, and efficient what else can you ask for.

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Office closed, I need my vehicle towed

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Price Affordability
3.4 (12 reviews)
1.7 (90 reviews)
Reviewer's quote

what is a branded title? Metromile is trying to shuffle me over to Coverhound who is just offering the higher price rate. Ineligible Vehicles Found Sorry, because of underwriting guidelines we are unable to offer you a policy for the following vehicle: 2002 Lexus IS 300 This vehicle has been: 1) A...

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...it right there and then Fred Loya is a joke it's not my fault they miscalculated a payment and they shorted themselves Now by their mistake I'm paying the price giving them more than what I usually pay $6 may not be much to them but $6 is $6 to...

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Product or Service Quality
3 (12 reviews)
1.4 (117 reviews)
Reviewer's quote

...AND THAT THEY WERE MORE THAN WELCOME TO COME TO MY PROPERTY TO TAKE THE MEASUREMENTS OF THE BOAT AND TRAILER, AND THAEY WERE WELOCME TO GO TO THE DEALERSHIP SERVICE CENTER TO GET THE PHOTOS AND MEASUREMENTS FROM THE DAMAGE ON MY HUMMER, HE THEN STATED THEY BOTH HAD TO BE ON MY PROPERTY AT THE SAME TIME. I MADE THIS HAPPEN AND HE HAD THE NERVES TO SEND ME...

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I should have took the hint then with the bad service and delayed processing (3 and 1/2 months) then to run for the hills!!! But no, I remained loyal as a policyholder. So, my car was stolen, and damaged and you guessed it - the hassle begins. Continual request for more and more documents, rude...

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Metromile and Fred Loya Insurance Pros and Cons

Pros
  • Reasonable insurance rates
  • Friendly
  • Good deals
  • Are you serious
Cons
  • Company does not get back to you via email
  • Plugin does not work and no one picks up the phone to help
  • On-boarding
  • Stresfull
  • Shady business practices
  • Incompetent people with bad customer service

Metromile and Fred Loya Insurance Most Positive Reviews

Top rated reviews
5

great experience, he didnt try to get off the phone and move to the next caller.

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5

I went Down to Fred Loyal Insurance The one in Clayton in Concord Ca And i was Helped By Olga Ortiz She Was GREAT with...

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5

Office was closed
I would like to cancell my plolicy please.
Now i have an active policy starting 07/30/2018 at 12:00am
My...

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5

Me urje para el día de hoy agregar una persona más a mi póliza de seguros vamos a salir hoy por fabor contacteme ...

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Metromile and Fred Loya Insurance Most Critical Reviews

Lowest rated reviews
1

Just got my Metromile plugin for the car.
It's not working!!
It has not been working. I get emails from the company saying...

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1

This company has been a joke.One of their insured hit my vehicle and now they are taking me through the motions.Their...

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1

If your policy cancel you have to pay the full balance just to reinstate it. That’s beyond dumb

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1

Filed a claim after someone hit me and the claim handler will not explain anything to me. I asked repeatedly for the...

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Metromile and Fred Loya Insurance Latest Reviews

Recent published reviews
5

Quick, and efficient what else can you ask for.

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No votes

Merellin Alonzo
DL#36813347 with the policy number of
65/364201181 backed her Ford F150 in to my X-3 and tried to leave th...

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1

I HAVE BEEN BACK AND FORTH WITH THIS AGENT , AS HE IS INSISTANT ON CONSTANTLY INVESTIGATING ME FOR CAUSING DAMAGE TO MY...

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No votes

I hadn't contact you i need road side assistance but I can't contact anyone

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Metromile and Fred Loya Insurance Products and Services

Most reviewed product and services
  • Metromile Auto Insurance (10 reviews)
  • Fred Loya Insurance Claim (101 reviews)
  • Fred Loya Insurance Auto Insurance (94 reviews)
  • Fred Loya Insurance Customer Care (44 reviews)