PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Infinity Insurance and Fred Loya Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Infinity Insurance
Fred Loya Insurance

Infinity Insurance and Fred Loya Insurance Overview

Total reviews 371 534
Company responses 137 168
Issues resolved 1 1

Infinity Insurance and Fred Loya Insurance Consumer Ratings

Rank
121 out of 1096 in Insurance category
99 out of 1096 in Insurance category
Customer service
192 in category
122 in category
Product or Service Quality
190 in category
141 in category
Billing Practices
164 in category
153 in category
Website
186 in category
212 in category

Infinity Insurance and Fred Loya Insurance Rating Details

Customer service
1.2 (143 reviews)
1.4 (129 reviews)
Reviewer's quote

Shapiro and Infinity customer service many times over the course of three months and asked to speak to a Director or higher up on the chain of command and only was contacted a week ago by a director in Mid February when I moved back to Canada. I have still not been reimbursed by Windhaven or Geico....

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Fred Loya is a sorry *** *** company sorry *** customer service worst insurance ever..

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Product or Service Quality
1.2 (122 reviews)
1.4 (118 reviews)
Reviewer's quote

...No wonder, because her manager Hernan won't even call the customer back either!!! We've gotten MUCH BETTER SERVICE from the OTHER DRIVER'S AAA insurance! At least he answers his phone. KEMPER WOULD RATHER WE JUST DISAPPEAR! Now almost four months later, over $10,000 in loss wages and STILL NO CAR..

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I should have took the hint then with the bad service and delayed processing (3 and 1/2 months) then to run for the hills!!! But no, I remained loyal as a policyholder. So, my car was stolen, and damaged and you guessed it - the hassle begins. Continual request for more and more documents, rude...

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Billing Practices
1.4 (122 reviews)
1.4 (102 reviews)
Reviewer's quote

... concentration camp process to wear you down over a month to get you to back down and just give up on the claim its just not worth the intimidation and crafty practices they have to coheres you to dropping withdraleling the claim, I got so frustrated about the way they interigated me to finally withdrawal the claim even though I had a legitimate claim, they are ruthless in there desire to ...

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...Double billing and basically dare you to prove it wrong. Cheap insurance in for a reason..

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Website
1.5 (118 reviews)
1.5 (98 reviews)
Reviewer's quote

I'm hear to inform the pissed public here on this website that the fact of the matter is that those rumors you here about infinity is all very true. We don't live in the best neighborhood and that's the whole point of insurance. My father has full coverage on his 2007 Tahoe...

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So after a few seconds of recomposing myself, I replied calmly that:1) I had read way tooooooo many horror stories (I even referenced this website to him) about how Fred Loya treats their victims and that untimately by me filing a claim on State farm side of all this would mean that this would...

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Infinity Insurance and Fred Loya Insurance Pros and Cons

Pros
  • Quick response
  • Getting away
  • Cheap
  • Friendly
  • Good deals
  • Are you serious
Cons
  • Horrible customer service
  • Never answer phone
  • Will not pay claim
  • Stresfull
  • Shady business practices
  • Incompetent people with bad customer service

Infinity Insurance and Fred Loya Insurance Most Positive Reviews

Top rated reviews
5

MY VEHICLE WAS VANDALIZED, SO I CALLED INFINITY TO REPORT A CLAIM.. AFTER A MONTH THEY FINALLY GOT BACK TO ME AFTER I WE...

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5

I went Down to Fred Loyal Insurance The one in Clayton in Concord Ca And i was Helped By Olga Ortiz She Was GREAT with...

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5

Most of these reviews clearly show they have no idea how insurance works. Before liability can be accepted, coverage ha...

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5

Me urje para el día de hoy agregar una persona más a mi póliza de seguros vamos a salir hoy por fabor contacteme ...

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Infinity Insurance and Fred Loya Insurance Most Critical Reviews

Lowest rated reviews
1

Hello everyone,

to summarize everything i am about to say: don't go with this company, save yourself time, money, and f...

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1

This company has been a joke.One of their insured hit my vehicle and now they are taking me through the motions.Their...

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1

I GAVE THEM 1 STAR ONLY BECAUSE I HAD TO BUT IF I COULD I WOULD GIVE THEM A 0. I WAS RECENTLY INVOLVED IN AN ACCIDENT...

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1

Filed a claim after someone hit me and the claim handler will not explain anything to me. I asked repeatedly for the...

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Infinity Insurance and Fred Loya Insurance Latest Reviews

Recent published reviews
No votes

I called yesterday before 12:00 a.m dante was suppost to call me back because he didnt knw how to do something he never...

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No votes

Lock my keys in my car

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No votes

Please contact me ASAP I would like to speak with corporate and will be seeking a lawyer along with the better business...

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No votes

I was hit from behind by someone they insured. Suffered bulge in my lower back and a protruding disk in my neck and,...

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Infinity Insurance and Fred Loya Insurance Products and Services

Most reviewed product and services
  • Infinity Insurance Auto Insurance (77 reviews)
  • Infinity Insurance Claim (47 reviews)
  • Infinity Insurance Auto Claim (46 reviews)
  • Fred Loya Insurance Claim (102 reviews)
  • Fred Loya Insurance Auto Insurance (95 reviews)
  • Fred Loya Insurance Auto Claim (26 reviews)