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Franklin American Mortgage

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 42 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $38.2K AVERAGE LOSS
1.5
Customer service
Website
Staff
Reliability
Billing Practices

No items

Customers don't like

  • Making up things just to appease us and get us out of their hair1
  • Payment options1
  • Pmi removal policy1
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 962 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.6K AVERAGE LOSS
1.7
Customer service
Website
Staff
Reliability
Billing Practices
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service11
  • Being treated like a criminal7
  • Customer service5
  • Did not resove issue5
  • Employees unwillingness to help4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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