PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FRAM and Pur as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FRAM
Pur

FRAM and Pur Overview

Total reviews 8 60
Company responses 0 0
Issues resolved 0 0

FRAM and Pur Consumer Ratings

Rank
263 out of 960 in Equipment category
42 out of 854 in Utility category
Diversity of Products or Services
188 in category
41 in category
Exchange, Refund and Cancellation Policy
79 in category
28 in category
Customer service
190 in category
34 in category
Value for money
193 in category
27 in category

FRAM and Pur Rating Details

Diversity of Products or Services
1.7 (3 reviews)
3 (15 reviews)
Reviewer's quote

...I was a 30 year FRAM customer and have never had any problems with their products until this incident. When I contacted FRAM about getting a refund for the defective filter and wasted oil ($43) and cleanup material, they instead offered just a replacement filter. Extremely substandard response...

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Cannot contact customer service. Cannot install.

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Exchange, Refund and Cancellation Policy
1.7 (3 reviews)
2.6 (14 reviews)
Reviewer's quote

Got nowhere!!! At this point I'm outraged that they put this much stupidity into a brand I once trusted, and frustrated I have to be inconveinanced to get a refund, but happy that MOTORCRAFT has one for my truck that slides right in and no headache afterwards. Never will I buy Fram again. It wasn't...

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I didn't know why the light wasn't working. I wasn't sure if it can be fixed or if it needed to be replaced.

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Customer service
1 (3 reviews)
2.6 (15 reviews)
Reviewer's quote

These filters are complete garbage. I have changed my own oil since i was 16 and never had an issue with the filter leaking from the body. Its not even worth going through the *** wirh getting my money back.. *** you FRAM!

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...I was on hold with Pur customer service for over a half hour...

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Value for money
1 (3 reviews)
2.7 (19 reviews)
Reviewer's quote

No items

...I lost my receipt so i cant return it and now I wasted the money on it because they couldnt help me and I wont be able to call the people who can because I work during the times their open. This is ridiculous and I will be filing a complaint with the complaint department and also with the BBB..

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FRAM and Pur Pros and Cons

Pros
  • Cheap
  • Saves money on bottled water
  • I enjoyed the water filter until it stopped working
  • Filter
Cons
  • Cheap
  • Contaminants still in water up to 61
  • Replaced filter and now unit does not work
  • No more business

FRAM and Pur Most Positive Reviews

Top rated reviews
No votes
5

I thanked pissed consumer.com because I've been trying to get in touch with Pur Water Filter Company through their websi...

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No votes
5

Customer service for Pur are excellent. They were extremely helpful and prompt and arranged for a replacement.

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FRAM and Pur Most Critical Reviews

Lowest rated reviews
1

These filters are complete garbage. I have changed my own oil since i was 16 and never had an issue with the filter...

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1

I would like to have a paid shipping and handling of my defective pure Fossett. The cost in shipping it back is about...

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1.5

Purchased this Fram oil filter to do an oil change on my 2008 Ford F-450 Superduty 6.4L. The Fram model# CH9549 I...

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1

This pitcher is terrible. Nothing fits right. It broke while trying to fit it together. Do not recommend. If i could...

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FRAM and Pur Latest Reviews

Recent published reviews
No votes

Hi I'm Mr. Ramirez
I'm trying to reach you by phone but it wasn't possible.
I'm a garage owner and I'm interested to sell...

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No votes

I have thus darn faulty filter and can't get anyone on the phone there. Light on filter not coming on, so I don't know...

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No votes

Oil filter ph10060 is wrong it will not fit truck , it is marked ph10060 but it is not , its to small will not screw on...

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1

Cannot contact customer service. Cannot install.

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FRAM and Pur Products and Services

Most reviewed product and services
  • Fram Oil Filter (3 reviews)
  • Pur Water Filter (12 reviews)
  • Pur Filter (5 reviews)