PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Foscam and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Foscam
Lorex

Foscam and Lorex Overview

Total reviews
61
619
Company responses
0
82
Issues resolved
0
11

Lorex was first mentioned on PissedConsumer on Dec 27, 2011 and since then this brand received 619 reviews. It is 558 reviews more than Foscam received since Nov 10, 2010.

Foscam and Lorex Consumer Ratings

Rank
199 out of 2896 in Appliances and Electronics category
39 out of 435 in Security and Protection Services category
Customer service
273 in category
50 in category
Website
206 in category
34 in category
Product or Service Quality
170 in category
47 in category

Foscam and Lorex Rating Details

Customer service
1.2 (24 reviews)
1.2 (378 reviews)
Reviewer's quote

...They've lost ANOTHER customer and ANY ONE ELSE that I can steer clear of this company..

PissedConsumer1129230

There product is great but their customer service is fake. Purchased product and still has not arrived for 2 months..

PissedConsumer1721921
Website
2.1 (23 reviews)
2 (338 reviews)
Reviewer's quote

Wifi cameras are technical and require some type of support system to help when things don't work properly. This company has NO tech support, no working 800 numbers, NOTHING! What's worse is the fact that to use the app that they provide you have to agree to give them the unrestricted right to all...

PissedConsumer1679985

...I was transferred to a different department both times and both times they had the same exact trouble shooting that their website shows. Not to mention, both times, the "connection timed out". How very convenient! Via phone: what a joke, 1 success out of 6 attempts...

Turo A
Product or Service Quality
1.8 (20 reviews)
1.5 (361 reviews)
Reviewer's quote

...While they do seem to update their product pages on their web site, their support pages are grossly outdated. Sales and support forms and dumped to email addresses that no longer exist. Tech support by Foscam via the message boards is also non-existent...

PissedConsumer1177628

Contacted Lorex service and got frustrated with questions that were already answered and provided. I was suppose to have been connected with technical support. The fellow was horrible, tried again with another phone call and same results...

Tabari

Foscam and Lorex Pros and Cons

Pros
  • Price
  • Quality of their ip cameras
  • Product when it first arrived worked fine
  • Concept of the product
  • Quality of working products
  • Camera when it was working
Cons
  • Support
  • Disapointing customer support
  • All experiences
  • Terrible customer service
  • Customer service practices
  • Product and customer service

Foscam and Lorex Most Positive Reviews

Top rated reviews
5

I purchased two indoor Plug + Play cameras. I was able to easily connect to them via my smartphone with the FOSCAM APP....

5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

Foscam and Lorex Most Critical Reviews

Lowest rated reviews
1

I read up on the specs and liked what I saw.
Did not do my research on the complaints though.
I made the mistake of buyi...

1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

Foscam and Lorex Latest Reviews

Recent published reviews
1.2

Wifi cameras are technical and require some type of support system to help when things don't work properly. This...

Read all 61 reviews
1

They shut off older app. I would never buy Lorex products again.

Read all 619 reviews

Foscam and Lorex Products and Services

Most reviewed product and services
  • Foscam Ip Camera (15 reviews)
  • Foscam Technical Support (7 reviews)
  • Foscam Customer Care (4 reviews)
  • Lorex Security System (152 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)