PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Foscam and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Foscam
Lorex

Foscam and Lorex Overview

Total reviews
64
651
Company responses
0
82
Issues resolved
0
11

Foscam and Lorex Consumer Ratings

Rank
210 out of 1780 in Appliances and Electronics category
45 out of 236 in Security and Protection Services category
Customer service
309 in category
50 in category
Website
230 in category
38 in category
Product or Service Quality
202 in category
55 in category
Price Affordability
106 in category
38 in category

Foscam and Lorex Rating Details

Customer service
1.2 (25 reviews)
1.2 (396 reviews)
Reviewer's quote

...There is much better equipment out there for the same price and certainly much better customer service. Their customer service must be off shore because when they do finally answer, they do in the middle of the night and with very poor grammar..

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...I view this type of customer service poor. I should have been compensate not given and option. presently I still have the cameras no label no money returned nothing has been done to bring satisfaction to resolve this matter...

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Website
2.1 (24 reviews)
2 (353 reviews)
Reviewer's quote

camera does not work away from home. No support

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...I was transferred to a different department both times and both times they had the same exact trouble shooting that their website shows. Not to mention, both times, the "connection timed out". How very convenient! Via phone: what a joke, 1 success out of 6 attempts...

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Product or Service Quality
1.7 (21 reviews)
1.5 (378 reviews)
Reviewer's quote

...Too bad - it was a good product. Also RTSP streaming DO NOT WORK!..

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Worst company to do business the products do not work and when you call for service they give you the run around its been 4 months now since I purchased a camera system and still doesnt work. Save your money or go elsewhere..

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Price Affordability
3.2 (19 reviews)
2.5 (335 reviews)
Reviewer's quote

...Their price range is not really cheap neither. Many other brands like Samsung, Nest are way more reliable. Foscam is based in China so if anything happens to your cam, you stuck...

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I guess once I get them all mounted and see how they do if this pro0duce was worth the discounted price I paid or did I throw my money down the garbage disposal. The one person I managed to talk to was no help and when she was going to transfer me to a tech she ended up hanging up on me. If this is...

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Foscam and Lorex Pros and Cons

Pros
  • Price
  • Quality of their ip cameras
  • Product when it first arrived worked fine
  • Quality of working products
  • Concept of the product
  • Camera when it was working
Cons
  • Support
  • Disapointing customer support
  • All experiences
  • Terrible customer service
  • Customer service practices
  • Product and customer service

Foscam and Lorex Most Positive Reviews

Top rated reviews
5

I purchased two indoor Plug + Play cameras. I was able to easily connect to them via my smartphone with the FOSCAM APP....

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5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

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4

Well, the reviews on the Foscam cams were great, and I thought perfect. I'll just call support to see if they can answe...

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5

hours, days, weeks on hold, online support gets submission error, support not just unresponsive but nonexistent. They...

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Foscam and Lorex Most Critical Reviews

Lowest rated reviews
1

I read up on the specs and liked what I saw.
Did not do my research on the complaints though.
I made the mistake of buyi...

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1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

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1

I ordered a camera but after it was ordered and before it arrived I found one I preferred from HIKVision. I tried to con...

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1

I got the same problem like you, my wireless cameras system death after 2 months, I am still waiting for their sending...

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Foscam and Lorex Latest Reviews

Recent published reviews
No votes

I elected to get service one month at a time but want to be sure that I can cancel at any time. This wasn't clear in...

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1

I bought 3 unit of referent model at Costco, about 1 year and half and now all that equipment are not supported with...

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No votes

The phone number just says Ive been selected to win a $100 Walmart gift card and to press 1 to speak to an agent about...

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1

This company is a big scam. They keep changing their phone app or software so you need to purchase new system. The old...

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Foscam and Lorex Products and Services

Most reviewed product and services
  • Foscam Ip Camera (15 reviews)
  • Foscam Technical Support (7 reviews)
  • Foscam Customer Care (5 reviews)
  • Lorex Security System (157 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)