PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Foscam and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Foscam
Lorex

Foscam and Lorex Overview

Total reviews 64 660
Company responses 0 82
Issues resolved 0 11

Foscam and Lorex Consumer Ratings

Rank
162 out of 1836 in Appliances and Electronics category
44 out of 249 in Security and Protection Services category
Website
187 in category
35 in category
Customer service
301 in category
47 in category
Price Affordability
99 in category
38 in category
Product or Service Quality
189 in category
49 in category

Foscam and Lorex Rating Details

Website
2.3 (23 reviews)
2 (358 reviews)
Reviewer's quote

I received an email from Foscam how to set up the extender. It is working now.

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...I was transferred to a different department both times and both times they had the same exact trouble shooting that their website shows. Not to mention, both times, the "connection timed out". How very convenient! Via phone: what a joke, 1 success out of 6 attempts...

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Customer service
1.2 (23 reviews)
1.2 (402 reviews)
Reviewer's quote

...There is much better equipment out there for the same price and certainly much better customer service. Their customer service must be off shore because when they do finally answer, they do in the middle of the night and with very poor grammar..

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...DO NOT PURCHASE! Customer service suuuuucks. They don't speak good English, they do what is written for them to do, not what the customer needs. You have to do all the troubleshooting...

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Price Affordability
3.2 (18 reviews)
2.5 (340 reviews)
Reviewer's quote

Need tech support please. Not having any luck

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I guess once I get them all mounted and see how they do if this pro0duce was worth the discounted price I paid or did I throw my money down the garbage disposal. The one person I managed to talk to was no help and when she was going to transfer me to a tech she ended up hanging up on me. If this is...

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Product or Service Quality
1.8 (19 reviews)
1.5 (384 reviews)
Reviewer's quote

...Too bad - it was a good product. Also RTSP streaming DO NOT WORK!..

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...The technical support people are all foreign outsourced, product knowledgeable and speak acceptable English. My problems are not with the technical support people. I am told each week during my follow up that an individual from corporate will call me to discuss the replacement DVR...

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Foscam and Lorex Pros and Cons

Pros
  • Price
  • Quality of their ip cameras
  • Product when it first arrived worked fine
  • Quality of working products
  • Concept of the product
  • Camera when it was working
Cons
  • Disapointing customer support
  • Support
  • All experiences
  • Terrible customer service
  • Customer service practices
  • Product and customer service

Foscam and Lorex Most Positive Reviews

Top rated reviews
5

I purchased two indoor Plug + Play cameras. I was able to easily connect to them via my smartphone with the FOSCAM APP....

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5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

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5

I received an email from Foscam how to set up the extender. It is working now.

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5

hours, days, weeks on hold, online support gets submission error, support not just unresponsive but nonexistent. They...

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Foscam and Lorex Most Critical Reviews

Lowest rated reviews
1

I read up on the specs and liked what I saw.
Did not do my research on the complaints though.
I made the mistake of buyi...

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1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

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1

I ordered a camera but after it was ordered and before it arrived I found one I preferred from HIKVision. I tried to con...

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1

I got the same problem like you, my wireless cameras system death after 2 months, I am still waiting for their sending...

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Foscam and Lorex Latest Reviews

Recent published reviews
3.8

Need tech support please. Not having any luck

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1

nothing repaired or fixed i wasted over 45 minutes on a tec call

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4.3

It was a hard time getting to connect to the wireless computer. The company finally sent me an email with correct...

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1.8

I purchased a LOREX 16 camera systems with DVR, 2.5 years ago. I paid extra for the 3 year extended warranty. I have...

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Foscam and Lorex Products and Services

Most reviewed product and services
  • Foscam Ip Camera (16 reviews)
  • Foscam Technical Support (6 reviews)
  • Foscam Fi8906W Ip Camera (2 reviews)
  • Lorex Security System (158 reviews)
  • Lorex Technical Support (58 reviews)
  • Lorex Shipping Service (26 reviews)