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Forever 21

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 330 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $867 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Affordable clothes 8
  • Product variety 3
  • In store personnel 1

Customers don't like

  • Customer service12
  • Employees8
  • Horrible customer service attitude6
  • Return policy4
  • Store policy4
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Zulily

Footwear and Clothing
  • 3 ISSUES RESOLVED
  • 647 TOTAL REVIEWS
  • $25.5K CLAIMED LOSSES
  • $162 AVERAGE LOSS
2.1
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Variety of products 9
  • How their website looked 6
  • That they have new items daily 5
  • Website 5
  • Variety of items 4

Customers don't like

  • Misinformation21
  • Long shipping time18
  • Exchange policy13
  • Shipping time frame11
  • Poor quality of items7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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