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Forever 21

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 344 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $830 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Affordable clothes 8
  • Product variety 3
  • In store personnel 1

Customers don't like

  • Employees4
  • Customer service3
  • Nonchalant customer service3
  • Return policy3
  • Store policy2
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Zara

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 164 TOTAL REVIEWS
  • $11.6K CLAIMED LOSSES
  • $207 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Affordable styles and designs 1
  • Look of the product but never received it 1
  • Perfuems 1
  • Style and quality of merchanise 1
  • Styles 1

Customers don't like

  • Refund policy5
  • Customer service4
  • Not caring about customer satisfaction4
  • Serious lack of respect for us customers4
  • Quality of stuff3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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