PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forever 21 and Wet Seal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Forever 21
Wet Seal

Forever 21 and Wet Seal Overview

Total reviews
402
189
Company responses
0
0
Issues resolved
1
1

Forever 21 was first mentioned on PissedConsumer on Jan 27, 2008 and since then this brand received 402 reviews. It is 213 reviews more than Wet Seal received since Mar 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Wet Seal customer support team than with Forever 21 customer service.

Forever 21 and Wet Seal Consumer Ratings

Rank
499 out of 2295 in Footwear and Clothing category
355 out of 2295 in Footwear and Clothing category
Customer service
395 in category
407 in category
Exchange, Refund and Cancellation Policy
335 in category
378 in category
Website
493 in category
393 in category

According to consumer ratings and reviews, Wet Seal ranks 144 points higher in the Footwear and Clothing category than Forever 21. People gave Forever 21 1.2 stars for Customer service criterion in Footwear and Clothing category and it is 566 points higher than the worst rated brand in this category. At the same time, Wet Seal was rated 1.2 stars for Customer service criterion in this category and it is 554 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Forever 21 has a higher rating than Wet Seal. Regarding Website criterion, consumers gave Forever 21 1.9 stars and it is 51% worse than other in category. Wet Seal however was rated 2.1 stars and it is 59% greater than other in category.

Forever 21 and Wet Seal Rating Details

Customer service
1.2 (133 reviews)
1.2 (56 reviews)
Reviewer's quote

worst experience ever tried calling customer service number but they aren't available and i have to wait till tomorrow..

Maranatha

I am absolutely disgusted at the customer service at Wet Seal. I have been shopping at the store for up to 12 years but only did so once in a blue moon because I always found the quality of their clothes to be complete *** however certain times are acceptable (socks, hair accessories and even some...

Alexandra G
Exchange, Refund and Cancellation Policy
1.3 (115 reviews)
1.2 (52 reviews)
Reviewer's quote

...They said I only returned 11 & basically received less than half of my refund. I am livid. I spoke to representatives more than 4 times & they have yet to resolve my issue...

Shannon S

...I sent several emails following, hoping to speak with a supervisor and get a refund. No luck. No answer...

Mercedes
Website
1.9 (106 reviews)
2.1 (56 reviews)
Reviewer's quote

They falsely advertise their items as "unavailable", nobody bought item, nobody buys their items or clothes, and item never sell out on their website, warehouse just destroyed items. Items are available they just have a messy glitched up error outdated website. Their items never sell out, and...

PissedConsumer1661390

...deleted before the 48 hour limit, and I can no longer find items that I really liked, I was lucky to find one, but I had to manually search the whole website, because the search bar and sections and filters were useless. Wet seal has made shopping a horrible experience for me. I'm not going to be spending my money there, you shouldn't...

PissedConsumer944136

Forever 21 and Wet Seal Pros and Cons

Pros
  • Affordable clothes
  • Product variety
  • Jackets
  • Cute clothes
  • Sizing
  • Ease of ordering
Cons
  • Customer service
  • Horrific customer service
  • Employees
  • Customer service
  • Wrong items
  • Not being able to reach anyone live to solve a simple issue

Forever 21 and Wet Seal Most Positive Reviews

Top rated reviews
5

Lost card please send another to same address on card thank you

5

I'm not sure why, but whenever I order anything from a website...all websites (including Wet Seal) like to correct my zi...

Forever 21 and Wet Seal Most Critical Reviews

Lowest rated reviews
1

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS...

1

I called customer service to try and find out the holiday return policy. Lady was not helpful
Or friendly she simply tol...

Forever 21 and Wet Seal Latest Reviews

Recent published reviews

I placed this order since October and I have been tracking this item up to today December 28th. I received an after pay...

Read all 402 reviews
2.3

I am absolutely disgusted at the customer service at Wet Seal. I have been shopping at the store for up to 12 years but...

Read all 189 reviews

Forever 21 and Wet Seal Products and Services

Most reviewed product and services
  • Forever 21 Customer Care (49 reviews)
  • Forever 21 Shipping Service (41 reviews)
  • Forever 21 Gift Card (13 reviews)
  • Wet Seal Shipping Service (18 reviews)
  • Wet Seal Manager (16 reviews)
  • Wet Seal Website (8 reviews)