PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forever 21 and Torrid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Forever 21
Torrid

Forever 21 and Torrid Overview

Total reviews
402
482
Company responses
0
0
Issues resolved
1
9

Torrid was first mentioned on PissedConsumer on May 19, 2012 and since then this brand received 482 reviews. It is 80 reviews more than Forever 21 received since Jan 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Torrid customer support team than with Forever 21 customer service.

Forever 21 and Torrid Consumer Ratings

Rank
500 out of 2297 in Footwear and Clothing category
265 out of 2297 in Footwear and Clothing category
Customer service
396 in category
262 in category
Exchange, Refund and Cancellation Policy
335 in category
174 in category
Website
494 in category
319 in category

According to consumer ratings and reviews, Torrid ranks 235 points higher in the Footwear and Clothing category than Forever 21. People gave Forever 21 1.2 stars for Customer service criterion in Footwear and Clothing category and it is 566 points higher than the worst rated brand in this category. At the same time, Torrid was rated 1.5 stars for Customer service criterion in this category and it is 700 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Torrid has a higher rating than Forever 21. Regarding Website criterion, consumers gave Forever 21 1.9 stars and it is 51% worse than other in category. Torrid however was rated 2.3 stars and it is 67% greater than other in category.

Forever 21 and Torrid Rating Details

Customer service
1.2 (133 reviews)
1.5 (297 reviews)
Reviewer's quote

worst experience ever tried calling customer service number but they aren't available and i have to wait till tomorrow..

Maranatha

...They go above and beyond with their customer service, but clearly don’t ever return something there..

Amanda
Exchange, Refund and Cancellation Policy
1.3 (115 reviews)
1.9 (255 reviews)
Reviewer's quote

...They said I only returned 11 & basically received less than half of my refund. I am livid. I spoke to representatives more than 4 times & they have yet to resolve my issue...

Shannon S

...After UPS confirmed the package arrived at their warehouse, it is supposed to take 2-4 weeks for a refund to go through. Well it's been 4 weeks so I followed up, and got the impression that if I hadn't called it wouldn't have gone through on its own. Augh...

Lisa C
Website
1.9 (106 reviews)
2.3 (275 reviews)
Reviewer's quote

They falsely advertise their items as "unavailable", nobody bought item, nobody buys their items or clothes, and item never sell out on their website, warehouse just destroyed items. Items are available they just have a messy glitched up error outdated website. Their items never sell out, and...

PissedConsumer1661390

...So, I was like okay this was my first order on the website so maybe it's finicky about new online orders. Well, that's not the case because my boyfriend ordered me some stuff from Torrid on May 2, 2019. Torrid promises standard shipping would be shipped within 4-10 business days...

Roseanna H

Forever 21 and Torrid Pros and Cons

Pros
  • Affordable clothes
  • Product variety
  • Jackets
  • That the clothing comes in my size
  • Style
  • Stylish plus size fashion
Cons
  • Customer service
  • Horrific customer service
  • Employees
  • Customer service
  • Phone customer service attitudes
  • Lack of customer service

Forever 21 and Torrid Most Positive Reviews

Top rated reviews
5

Lost card please send another to same address on card thank you

5

I have been a member of torrids for past few years.and love they service also a express postage not to mention...

Forever 21 and Torrid Most Critical Reviews

Lowest rated reviews
1

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS...

1

I ordered these boots along with the black ones, this was my first time ordering form Torrid. I was excited because...

Forever 21 and Torrid Latest Reviews

Recent published reviews

I placed this order since October and I have been tracking this item up to today December 28th. I received an after pay...

Read all 402 reviews
2

They are expensive and the quality is poor I bought a pair of Jean's they ripped the seams in the legs first time...

Read all 482 reviews

Forever 21 and Torrid Products and Services

Most reviewed product and services
  • Forever 21 Customer Care (49 reviews)
  • Forever 21 Shipping Service (41 reviews)
  • Forever 21 Gift Card (13 reviews)
  • Torrid Customer Care (107 reviews)
  • Torrid Shipping Service (87 reviews)
  • Torrid Bra (17 reviews)