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Forever 21

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 345 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $825 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Affordable clothes 8
  • Product variety 3
  • In store personnel 1

Customers don't like

  • Employees4
  • Customer service3
  • Nonchalant customer service3
  • Return policy3
  • Store policy2
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Torrid

Footwear and Clothing
  • 3 ISSUES RESOLVED
  • 250 TOTAL REVIEWS
  • $18.4K CLAIMED LOSSES
  • $460 AVERAGE LOSS
2.2
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • That the clothing comes in my size 5
  • Style 4
  • Gothic-inspired clothing 2
  • Stylish plus size fashion 2
  • Prices 2

Customers don't like

  • Customer service7
  • Phone customer service attitudes4
  • Quality3
  • Overpriced products2
  • Shipping is expensive2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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