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Forever 21

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 330 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $867 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Affordable clothes 8
  • Product variety 3
  • In store personnel 1

Customers don't like

  • Customer service12
  • Employees8
  • Horrible customer service attitude6
  • Return policy4
  • Store policy4
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Torrid

Footwear and Clothing
  • 3 ISSUES RESOLVED
  • 213 TOTAL REVIEWS
  • $16.9K CLAIMED LOSSES
  • $498 AVERAGE LOSS
2.2
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Style 4
  • That the clothing comes in my size 3
  • Gothic-inspired clothing 2
  • Stylish plus size fashion 2
  • Prices 2

Customers don't like

  • Customer service13
  • Phone customer service attitudes7
  • Lack of customer service response3
  • Several dates that were given to me was incorrect3
  • Online customer service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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