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Forever 21

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 341 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $842 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Affordable clothes 8
  • Product variety 3
  • In store personnel 1

Customers don't like

  • Employees4
  • Customer service3
  • Nonchalant customer service3
  • Return policy3
  • Store policy2
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Soft Surroundings

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 87 TOTAL REVIEWS
  • $54.8K CLAIMED LOSSES
  • $2K AVERAGE LOSS
2.4
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Catalog 4
  • Clothing styles 3
  • Customer service very good 1
  • Fast delivery 1

Customers don't like

  • Rude and uncaring customer service12
  • Shipping difficulties5
  • Shipping costs4
  • Shipping time4
  • Delivery committments3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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