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Forever 21

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 330 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $867 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Affordable clothes 8
  • Product variety 3
  • In store personnel 1

Customers don't like

  • Customer service12
  • Employees8
  • Horrible customer service attitude6
  • Return policy4
  • Store policy4
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Soft Surroundings

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 73 TOTAL REVIEWS
  • $54.3K CLAIMED LOSSES
  • $2.5K AVERAGE LOSS
2.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Catalog 3
  • Clothing styles 3
  • One of the products 2
  • Product and style 1
  • Products 1

Customers don't like

  • Customer service10
  • Shipping difficulties5
  • Shipping time4
  • Delivery committments3
  • Shipping price3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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