PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forever 21 and Rue 21 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Forever 21
Rue 21

Forever 21 and Rue 21 Overview

Total reviews
Company responses
Issues resolved

Forever 21 was first mentioned on PissedConsumer on Jan 27, 2008 and since then this brand received 397 reviews. It is 78 reviews more than Rue 21 received since May 5, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Forever 21 customer support team and Rue 21 customer service.

Forever 21 and Rue 21 Consumer Ratings

489 out of 2476 in Footwear and Clothing category
263 out of 2476 in Footwear and Clothing category
Customer service
395 in category
241 in category
Exchange, Refund and Cancellation Policy
320 in category
169 in category
475 in category
279 in category

According to consumer ratings and reviews, Rue 21 ranks 226 points higher in the Footwear and Clothing category than Forever 21. People gave Forever 21 1.2 stars for Customer service criterion in Footwear and Clothing category and it is 519 points higher than the worst rated brand in this category. At the same time, Rue 21 was rated 1.5 stars for Customer service criterion in this category and it is 673 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Rue 21 has a higher rating than Forever 21. Regarding Website criterion, consumers gave Forever 21 1.9 stars and it is 52% worse than other in category. Rue 21 however was rated 2.5 stars and it is 69% greater than other in category.

Forever 21 and Rue 21 Rating Details

Customer service
1.2 (131 reviews)
1.5 (158 reviews)
Reviewer's quote

worst experience ever tried calling customer service number but they aren't available and i have to wait till tomorrow..


I contacted Rue customer service who verified as well as my local post office to confirm. I went today for pick up and apparently they sent it back to Rue's warehouse due to no address number. I called customer service where to notify them who then said no its at USPS I even had the rep speak with...

Angela W
Exchange, Refund and Cancellation Policy
1.3 (115 reviews)
1.8 (138 reviews)
Reviewer's quote

My account was still charged. I called again today December 2,I have not received a email again


...My gut is telling me they took my money and I may never see a refund or my items. I had purchased items as gifts..

michelle r
1.9 (106 reviews)
2.5 (139 reviews)
Reviewer's quote

They falsely advertise their items as "unavailable", nobody bought item, nobody buys their items or clothes, and item never sell out on their website, warehouse just destroyed items. Items are available they just have a messy glitched up error outdated website. Their items never sell out, and...


I was supposed to receive my order on the 8th but no UPS truck ever came to my place even though their website now says delivered. I was even outside when the UPS website says it was delivered. I contacted UPS and told they told me because of the shipment method Rue 21 had selected I needed to call...

Sara O

Forever 21 and Rue 21 Pros and Cons

  • Affordable clothes
  • Product variety
  • Jackets
  • Entire store
  • Outgoing items
  • Special pricing for items i wanted to give as gifts
  • Customer service
  • Horrific customer service
  • Employees
  • Rudeness
  • No assistance
  • Customer service

Forever 21 and Rue 21 Most Positive Reviews

Top rated reviews

I purchased 6 Dresses from our Union Gap, Wa. store on October 15 and 19th. I told the clerk I was buying them for my


I visited the newest store in the mall, rue21, and although it was super busy and lines were long I found some awesome c...

Forever 21 and Rue 21 Most Critical Reviews

Lowest rated reviews

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS...


Horrible customer service. I ordered 5 pairs of pants & only one came & they did nothing to help! Warning be...

Forever 21 and Rue 21 Latest Reviews

Recent published reviews

Poor customer service. They don’t answer!

Read all 397 reviews

I was charged twice for one order or I payed twice the same order

Read all 319 reviews

Forever 21 and Rue 21 Products and Services

Most reviewed product and services
  • Forever 21 Customer Care (49 reviews)
  • Forever 21 Shipping Service (40 reviews)
  • Forever 21 Gift Card (13 reviews)
  • Rue 21 Manager (58 reviews)
  • Rue 21 Customer Care (47 reviews)
  • Rue 21 Shipping Service (43 reviews)