PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ross Dress For Less and Forever 21 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ross Dress For Less
Forever 21

Ross Dress For Less and Forever 21 Overview

Total reviews
781
397
Company responses
0
0
Issues resolved
10
1

Ross Dress For Less was first mentioned on PissedConsumer on May 10, 2011 and since then this brand received 781 reviews. It is 384 reviews more than Forever 21 received since Jan 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ross Dress For Less customer support team than with Forever 21 customer service.

Ross Dress For Less and Forever 21 Consumer Ratings

Rank
178 out of 2474 in Footwear and Clothing category
488 out of 2474 in Footwear and Clothing category
Customer service
281 in category
396 in category
Staff
306 in category
321 in category
Value for money
73 in category
335 in category

According to consumer ratings and reviews, Ross Dress For Less ranks 310 points higher in the Footwear and Clothing category than Forever 21. People gave Ross Dress For Less 1.5 stars for Customer service criterion in Footwear and Clothing category and it is 634 points higher than the worst rated brand in this category. At the same time, Forever 21 was rated 1.2 stars for Customer service criterion in this category and it is 519 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Ross Dress For Less has a higher rating than Forever 21. Regarding Value for money criterion, consumers gave Ross Dress For Less 3.2 stars and it is 92% greater than other in category. Forever 21 however was rated 1.9 stars and it is 63% greater than other in category.

Ross Dress For Less and Forever 21 Rating Details

Customer service
1.5 (365 reviews)
1.2 (131 reviews)
Reviewer's quote

...Bystanders customer start turning around looking at the chaos. I asked her why is she screaming she says well you don’t understand. How am I going to understand when you just point to the men’s fitting room there is no explanation what’s so ever...

Kawan

worst experience ever tried calling customer service number but they aren't available and i have to wait till tomorrow..

Maranatha
Staff
1.5 (347 reviews)
1.4 (85 reviews)
Reviewer's quote

...The first one i went to had friendly staff willing to help. But didnt find what i was looking for...

Gordy

...If you can't change your return policy, at least train your sales staff to not be total snarky ***..

Taveon
Value for money
3.2 (303 reviews)
1.9 (79 reviews)
Reviewer's quote

Ninety percent of the time, if you are reasonable about returns, customers will do the return, go forward to browse the store and spend more money than the value of their return 90% of the time. BTW, you can check on me with your security guy, Serge. He used to be in your Mercer mall store and now...

Evelyn

Horrible Customer service & Very arrogant attitude. I purchased over $120 online & $50 in store about 5 days ago. And now the items gone on sale from $19.90 to $13.93 & from 15.99 to $11.13. When I called them for the price match, they are refusing to price match the items, and extremely with a...

Jeston

Ross Dress For Less and Forever 21 Pros and Cons

Pros
  • Affordable prices
  • Always find something i like when i go
  • Low prices
  • Affordable clothes
  • Product variety
  • Jackets
Cons
  • Poor customer service
  • Unprofessionalism of management and hiring staff
  • Service
  • Customer service
  • Horrific customer service
  • Employees

Ross Dress For Less and Forever 21 Most Positive Reviews

Top rated reviews
5

Absolutely a horrible experience. The General Manager Reiginald refused to cooperate with my wife in helping her open...

4.8

I purchased 6 Dresses from our Union Gap, Wa. store on October 15 and 19th. I told the clerk I was buying them for my
13...

Ross Dress For Less and Forever 21 Most Critical Reviews

Lowest rated reviews
1

Work their along time and CEO makes all the money while the workers can pay their bills with no raise. And no hour for...

1

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS...

Ross Dress For Less and Forever 21 Latest Reviews

Recent published reviews

I was just at ross in twin and the girl working there her badge said her name was makayla. She was using foul language...

Read all 781 reviews

Poor customer service. They don’t answer!

Read all 397 reviews

Ross Dress For Less and Forever 21 Products and Services

Most reviewed product and services
  • Ross Dress For Less Customer Care (179 reviews)
  • Ross Dress For Less Manager (157 reviews)
  • Ross Dress For Less Cashier (70 reviews)
  • Forever 21 Customer Care (49 reviews)
  • Forever 21 Shipping Service (40 reviews)
  • Forever 21 Gift Card (13 reviews)