PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ross Dress For Less and Forever 21 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ross Dress For Less
Forever 21

Ross Dress For Less and Forever 21 Overview

Total reviews 884 499
Company responses 0 0
Issues resolved 10 2

Ross Dress For Less and Forever 21 Consumer Ratings

Rank
235 out of 2105 in Footwear and Clothing category
550 out of 2105 in Footwear and Clothing category
Customer service
335 in category
425 in category
Price Affordability
148 in category
295 in category
Value for money
97 in category
346 in category
Product or Service Quality
175 in category
364 in category

Ross Dress For Less and Forever 21 Rating Details

Customer service
1.4 (406 reviews)
1.3 (175 reviews)
Reviewer's quote

...*** ROSS Stores Bad Customer service and management somebody better look into this comment so something could be done..

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Now they are saying I would have to wait till Wednesday to even get the process started! Are you kidding me?! I cannot believe the customer service. Not to mention the THIRD time I called in the lady argued with me and tried telling me I never called before!!!! I will never spend money at forever...

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Price Affordability
3.4 (342 reviews)
2.9 (107 reviews)
Reviewer's quote

The staff of Ross store located at Glen Allen, Virginia- 23060 is rude I have been shopping at this store from last 8 months as I like the collection and price but I have observed multiple times that the staff is rude Whereas there is Marshalls store near to this store and the staff there are...

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With that being said, once I opened the box, I realized a coat I ordered (that was on sale for the price of $23. 99) was not in my package. After trying to contact Forever 21 through their online portal on their website MULTIPLE times, although I am sure none of the messages I sent went through...

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Value for money
3.2 (339 reviews)
2 (113 reviews)
Reviewer's quote

Rude Cashier. She (Mia) @ the Memphis 38016 location shouldn't be working in retail if she doesn't understand what customer service is even if she is just standing behind the register checking out people. The "Attitude" she shows towards me is just inexcusable. How can you be mean to shoppers who...

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...They dont value your money at all . Theyre fraud and should be banned . Boycott this stupid brand Forever 21..

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Product or Service Quality
2.5 (334 reviews)
1.8 (124 reviews)
Reviewer's quote

The Worst customer service ever I saw in my life ever..

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...We spent $200 and receive some wrong stuff, no packing slip, and what we did get was wrinkled, and beyond poor quality. You won't even send us a return label because we are in Canada..

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Ross Dress For Less and Forever 21 Pros and Cons

Pros
  • Affordable prices
  • Always find something i like when i go
  • Price
  • Affordable clothes
  • Product variety
  • Affordable
Cons
  • Poor customer service
  • Unprofessionalism of management and hiring staff
  • Received no apology
  • Customer service
  • Horrific customer service
  • No help from customer service

Ross Dress For Less and Forever 21 Most Positive Reviews

Top rated reviews
5

Absolutely a horrible experience. The General Manager Reiginald refused to cooperate with my wife in helping her open...

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5

Lost card please send another to same address on card thank you

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5

It is a recurring theme, business are often allergic to making money. I went to Ross on Hwy 6 @ F.M. 529 in the Houston...

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4.7

I purchased 6 Dresses from our Union Gap, Wa. store on October 15 and 19th. I told the clerk I was buying them for my
13...

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Ross Dress For Less and Forever 21 Most Critical Reviews

Lowest rated reviews
1

Work their along time and CEO makes all the money while the workers can pay their bills with no raise. And no hour for...

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1

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS...

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1

My husband bought me a set of pots and pans to work with our inferred stove. We tried them with no success!! Took them...

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1

Forever 21 King Of a Prussia mall hires rude and horrible employees. I called and complained last week to corporate and...

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Ross Dress For Less and Forever 21 Latest Reviews

Recent published reviews
1.5

i injured my foot at home and had a customer complained about me sitting down amd me not doing my work which is a lie...

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No votes

Because i havent received my package and its been almost a month

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No votes

I had a special trip to Oceanside and visited the Oceanside Ross (Store #1569) on Friday September 18th, which is a litt...

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1

I ordered a sweater from them. That was 09/15/20 they then posted a shipment for 9/26/20 literally 2 weeks for a item...

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Ross Dress For Less and Forever 21 Products and Services

Most reviewed product and services
  • Ross Dress For Less Customer Care (188 reviews)
  • Ross Dress For Less Manager (163 reviews)
  • Ross Dress For Less Cashier (80 reviews)
  • Forever 21 Shipping Service (55 reviews)
  • Forever 21 Customer Care (51 reviews)
  • Forever 21 Gift Card (13 reviews)