PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rainbow Shops and Forever 21 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rainbow Shops
Forever 21

Rainbow Shops and Forever 21 Overview

Total reviews 539 498
Company responses 0 0
Issues resolved 2 2

Rainbow Shops and Forever 21 Consumer Ratings

Rank
309 out of 2104 in Footwear and Clothing category
548 out of 2104 in Footwear and Clothing category
Customer service
317 in category
424 in category
Exchange, Refund and Cancellation Policy
225 in category
368 in category
Diversity of Products or Services
327 in category
427 in category
Product or Service Quality
221 in category
365 in category

Rainbow Shops and Forever 21 Rating Details

Customer service
1.5 (246 reviews)
1.3 (175 reviews)
Reviewer's quote

I made two different orders for rainbows and never received my package i called customer service and they were really nasty and disrespectful then the lady told me therr is nothing they can do...

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I have tried to contact forever21 customer service various times since then through the phone and haven't been able to since the wait times to speak with a representative is always 45+minutes. This is very frustrating for me, I spent $67. 93 on that order and it was also my first time ordering...

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Exchange, Refund and Cancellation Policy
1.8 (213 reviews)
1.4 (148 reviews)
Reviewer's quote

...Not to mention the return policy was behind other products by thr register so you couldn't even see it. The lady i spoke to in the phone, Keisha, said that the policy in the store is outdated. I am not satisfied with this all...

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Dear Team, I am writing this email as I’m extremely concerned about my refund. I placed an order on 04/03/2020, Order Number 95398381. The package was misplaced and I was asked to fill the affidavit form twice, which I did...

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Diversity of Products or Services
2.5 (195 reviews)
2.2 (114 reviews)
Reviewer's quote

...The prices are outstanding and customer services is great. The girls are great. They help me put outdits r Together...

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I do not have postal services to my community at all no post service. I contacted FedEx this morning they said they don't have the package either. I have paid for a free shipping order so why did the FedEx give my package to the post office when FedEx is always delivering packages from Amazon to me...

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Product or Service Quality
2.2 (193 reviews)
1.8 (124 reviews)
Reviewer's quote

...I called customer service and the guy told me it was because I wasn't in good standing with them! Over a mistake they made! Just petty and unprofessional on their part. Will never shop or order from them again..

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They treat their customers like garbage and the customer service is the worst experience Ive ever had..

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Rainbow Shops and Forever 21 Pros and Cons

Pros
  • Good deals on cute cheap stuff
  • Plus size idea but cheap quality made
  • Run around i got
  • Affordable clothes
  • Product variety
  • Affordable
Cons
  • Customer sevice
  • Customer service
  • Manager acting rude to me
  • Customer service
  • Horrific customer service
  • No help from customer service

Rainbow Shops and Forever 21 Most Positive Reviews

Top rated reviews
5

I placed n order on 5/28/15, I have'nt recieved my order, I'm told it's n route, so Q, Wheres my Package, why u not...

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5

Lost card please send another to same address on card thank you

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5

There worst customer service ever on a Sunday morning. The sales associated was rude, nasty and without cause. the...

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4.7

I purchased 6 Dresses from our Union Gap, Wa. store on October 15 and 19th. I told the clerk I was buying them for my
13...

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Rainbow Shops and Forever 21 Most Critical Reviews

Lowest rated reviews
1

So today I decided to stop in a Rainbow Store in HAWTHORNE, NJ, JUST to check out some riding boots for the winter...

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1

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS...

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1

I tried to exchange my clothes for a bigger size I forgot my receipt but the clothes still had the tag on them the...

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1

Forever 21 King Of a Prussia mall hires rude and horrible employees. I called and complained last week to corporate and...

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Rainbow Shops and Forever 21 Latest Reviews

Recent published reviews
No votes

I received an item today and I would like to exchange it at one of the store s but there not any tags on the item

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1

I ordered a sweater from them. That was 09/15/20 they then posted a shipment for 9/26/20 literally 2 weeks for a item...

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1

I asked associate about return policy before purchasing after purchased and realized it was to big. I returns it to the...

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No votes

I ordered three pairs of boots they came in two separate boxes on my account on forever 21 I only see the one pair I...

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Rainbow Shops and Forever 21 Products and Services

Most reviewed product and services
  • Rainbow Shops Customer Care (102 reviews)
  • Rainbow Shops Manager (76 reviews)
  • Rainbow Shops Cashier (23 reviews)
  • Forever 21 Shipping Service (55 reviews)
  • Forever 21 Customer Care (51 reviews)
  • Forever 21 Gift Card (13 reviews)