PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rainbow Shops and Forever 21 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rainbow Shops
Forever 21

Rainbow Shops and Forever 21 Overview

Total reviews
495
460
Company responses
0
0
Issues resolved
2
1

Rainbow Shops and Forever 21 Consumer Ratings

Rank
254 out of 1976 in Footwear and Clothing category
438 out of 1976 in Footwear and Clothing category
Customer service
317 in category
404 in category
Exchange, Refund and Cancellation Policy
223 in category
323 in category
Diversity of Products or Services
312 in category
406 in category
Product or Service Quality
203 in category
324 in category

Rainbow Shops and Forever 21 Rating Details

Customer service
1.5 (235 reviews)
1.3 (158 reviews)
Reviewer's quote

I made two different orders for rainbows and never received my package i called customer service and they were really nasty and disrespectful then the lady told me therr is nothing they can do...

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I have tried to contact forever21 customer service various times since then through the phone and haven't been able to since the wait times to speak with a representative is always 45+minutes. This is very frustrating for me, I spent $67. 93 on that order and it was also my first time ordering...

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Exchange, Refund and Cancellation Policy
1.8 (204 reviews)
1.4 (135 reviews)
Reviewer's quote

...Not to mention the return policy was behind other products by thr register so you couldn't even see it. The lady i spoke to in the phone, Keisha, said that the policy in the store is outdated. I am not satisfied with this all...

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Dear Team, I am writing this email as I’m extremely concerned about my refund. I placed an order on 04/03/2020, Order Number 95398381. The package was misplaced and I was asked to fill the affidavit form twice, which I did...

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Diversity of Products or Services
2.5 (190 reviews)
2.2 (102 reviews)
Reviewer's quote

...The prices are outstanding and customer services is great. The girls are great. They help me put outdits r Together...

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I do not have postal services to my community at all no post service. I contacted FedEx this morning they said they don't have the package either. I have paid for a free shipping order so why did the FedEx give my package to the post office when FedEx is always delivering packages from Amazon to me...

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Product or Service Quality
2.3 (187 reviews)
1.9 (116 reviews)
Reviewer's quote

...I called customer service and the guy told me it was because I wasn't in good standing with them! Over a mistake they made! Just petty and unprofessional on their part. Will never shop or order from them again..

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They treat their customers like garbage and the customer service is the worst experience Ive ever had..

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Rainbow Shops and Forever 21 Pros and Cons

Pros
  • Good deals on cute cheap stuff
  • Run around i got
  • Price
  • Affordable clothes
  • Affordable
  • Product variety
Cons
  • Customer sevice
  • Customer service
  • Manager acting rude to me
  • Customer service
  • Horrific customer service
  • Employees

Rainbow Shops and Forever 21 Most Positive Reviews

Top rated reviews
5

I placed n order on 5/28/15, I have'nt recieved my order, I'm told it's n route, so Q, Wheres my Package, why u not...

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5

Lost card please send another to same address on card thank you

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5

There worst customer service ever on a Sunday morning. The sales associated was rude, nasty and without cause. the...

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4.7

I purchased 6 Dresses from our Union Gap, Wa. store on October 15 and 19th. I told the clerk I was buying them for my
13...

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Rainbow Shops and Forever 21 Most Critical Reviews

Lowest rated reviews
1

So today I decided to stop in a Rainbow Store in HAWTHORNE, NJ, JUST to check out some riding boots for the winter...

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1

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS...

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1

I tried to exchange my clothes for a bigger size I forgot my receipt but the clothes still had the tag on them the...

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1

Forever 21 King Of a Prussia mall hires rude and horrible employees. I called and complained last week to corporate and...

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Rainbow Shops and Forever 21 Latest Reviews

Recent published reviews
No votes

I was told my daughter granddaughter and I could not come in the store because we didnt have face masks. I explained to...

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1

My order has not been delivered yet. I have been sending e-mail all over the place and nobody got back to me.

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1.4

I made two different orders for rainbows and never received my package i called customer service and they were really...

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1

To whom it may concern,
I would like to bring to your attention my parcel I have ordered 5/19/2020, ORDER NUMBER : 963335...

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Rainbow Shops and Forever 21 Products and Services

Most reviewed product and services
  • Rainbow Shops Customer Care (100 reviews)
  • Rainbow Shops Manager (76 reviews)
  • Rainbow Shops Cashier (23 reviews)
  • Forever 21 Customer Care (50 reviews)
  • Forever 21 Shipping Service (46 reviews)
  • Forever 21 Gift Card (13 reviews)