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Forever 21

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 337 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $855 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Affordable clothes 8
  • Product variety 3
  • In store personnel 1

Customers don't like

  • Customer service13
  • Employees8
  • Horrible customer service attitude6
  • Return policy4
  • Store policy4
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Promgirl

Footwear and Clothing
Has verified representatives
  • 0 ISSUES RESOLVED
  • 48 COMPANY RESPONSES
  • 201 TOTAL REVIEWS
  • $8.2K CLAIMED LOSSES
  • $257 AVERAGE LOSS
4.0
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Entire experience 4
  • Dress 4
  • Dresses looked nice online 3
  • Previous purchases 3
  • Fast shipping 3

Customers don't like

  • Customer service and return policy4
  • Customer service3
  • Return policy3
  • Return and exchange process2
  • Talking to a brick wall re customer service officer morgan2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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