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Forever 21

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 367 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $803 AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Affordable clothes 8
  • Product variety 3
  • What i was told by the supervisor 1
  • Sweaters 1
  • Small items 1

Customers don't like

  • Customer service15
  • Employees4
  • Return policy3
  • Nonchalant customer service3
  • Store policy2
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Payless Shoesource

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 262 TOTAL REVIEWS
  • $7.6K CLAIMED LOSSES
  • $190 AVERAGE LOSS
2.2
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Shoes 3
  • Prices were good theoretically 3
  • Variety and usually good deals 1
  • Staff were very helpful 1
  • Employees are usually helpful 1

Customers don't like

  • Lack of customer service4
  • Service3
  • Debit card refund policy is outrageous3
  • Customer service3
  • Staff2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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