PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PacSun and Forever 21 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PacSun
Forever 21

PacSun and Forever 21 Overview

Total reviews
75
456
Company responses
0
0
Issues resolved
2
1

PacSun and Forever 21 Consumer Ratings

Rank
283 out of 1973 in Footwear and Clothing category
438 out of 1973 in Footwear and Clothing category
Customer service
260 in category
410 in category
Discounts and Special Offers
160 in category
308 in category
Delivery Service
410 in category
367 in category
Price Affordability
294 in category
281 in category

PacSun and Forever 21 Rating Details

Customer service
1.6 (24 reviews)
1.3 (157 reviews)
Reviewer's quote

...This is very bad customer service. I want my money back. I did not pay EXTRA for faster shipping to wait weeks and not even have my package start to be delivered..

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I have tried to contact forever21 customer service various times since then through the phone and haven't been able to since the wait times to speak with a representative is always 45+minutes. This is very frustrating for me, I spent $67. 93 on that order and it was also my first time ordering...

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Discounts and Special Offers
3 (21 reviews)
2.1 (92 reviews)
Reviewer's quote

Is been now 1 month since my purchase.I'm still waiting on 1 of my 6 items that I order.The only thing I have is that is been sitting in Chicago for a most 3 weeks..!

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...The sad part is that this isn't the first time they lied about discounts. This happened to my sister too. So no more of this forever 21 for us...

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Delivery Service
1.5 (21 reviews)
1.6 (112 reviews)
Reviewer's quote

...I have already called customer service today as well and it was no help. Im trying to spend more than $100 at your store and you wont let me..

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After multiple attempts to contact customer service, as well as the delivery service (The USPS), there is still no resolution and no jacket. furthermore the customer service organization refuses to help at all, stating it was our fault that the old address was used. This constitutes a fraud as they...

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Price Affordability
2.8 (21 reviews)
2.9 (94 reviews)
Reviewer's quote

...97 with some other hoodie and after I finished purchasing my things, I noticed that I was charged FULL price of the jacket, $33. 96? If you could please refund my money that would be great. Thanks..

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With that being said, once I opened the box, I realized a coat I ordered (that was on sale for the price of $23. 99) was not in my package. After trying to contact Forever 21 through their online portal on their website MULTIPLE times, although I am sure none of the messages I sent went through...

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PacSun and Forever 21 Pros and Cons

Pros
  • I enjoy the clothing
  • Good quality products
  • Good clothes and sales
  • Affordable clothes
  • Affordable
  • Product variety
Cons
  • Terrible customer service
  • Slow shipping
  • Lied to us about shipping item to our house
  • Customer service
  • Horrific customer service
  • Employees

PacSun and Forever 21 Most Positive Reviews

Top rated reviews
4.5

Ordered off your app never got it even though it said “arrived” I would like to see what happened to it and see what I...

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5

Lost card please send another to same address on card thank you

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4.4

WtfI had placed an order back on February 24th and I just now am wearing the dresses that I ordered and realized that...

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4.7

I purchased 6 Dresses from our Union Gap, Wa. store on October 15 and 19th. I told the clerk I was buying them for my
13...

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PacSun and Forever 21 Most Critical Reviews

Lowest rated reviews
1

Not satisfied . Pacsun did not honor jeans promotion

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1

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS...

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1

DO NOT EVER ORDER FROM PACSUN WORST CUSTOMER SERVICE FROM PEOPLE IN PHILLAPINS WHO BARELY SPEAK ENGLISH. THEY LOST MY...

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1

Forever 21 King Of a Prussia mall hires rude and horrible employees. I called and complained last week to corporate and...

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PacSun and Forever 21 Latest Reviews

Recent published reviews
No votes

hello!! I have a question in regards to a refund! i ordered an item a veryyy long time ago, it’s been more than the 35...

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1.5

I've been trying to contact Forever21 for the past 3 days. I've submitted three online tickets, I've called multiple...

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No votes

i ordered items that didnt come or send me a conformation email but charged the credit card.

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2.2

I had just ordered a bikini. A top and bottom. I just received my order today in the mail. The bottom I ordered was the...

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PacSun and Forever 21 Products and Services

Most reviewed product and services
  • Pacsun Shipping Service (15 reviews)
  • Pacsun Customer Care (6 reviews)
  • Forever 21 Customer Care (50 reviews)
  • Forever 21 Shipping Service (45 reviews)
  • Forever 21 Gift Card (13 reviews)