PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forever 21 and PacSun as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Forever 21
PacSun

Forever 21 and PacSun Overview

Total reviews 497 206
Company responses 0 0
Issues resolved 2 2

Forever 21 and PacSun Consumer Ratings

Rank
543 out of 2097 in Footwear and Clothing category
398 out of 2097 in Footwear and Clothing category
Customer service
423 in category
335 in category
Exchange, Refund and Cancellation Policy
363 in category
282 in category
Website
524 in category
350 in category
Delivery Service
408 in category
446 in category

Forever 21 and PacSun Rating Details

Customer service
1.3 (174 reviews)
1.4 (71 reviews)
Reviewer's quote

Now they are saying I would have to wait till Wednesday to even get the process started! Are you kidding me?! I cannot believe the customer service. Not to mention the THIRD time I called in the lady argued with me and tried telling me I never called before!!!! I will never spend money at forever...

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Upon contacting your customer service via live chat I was told to initiate a return on the masks. However, I recalled that in the product description for the masks it is indicated that for hygiene reasons this is not possible. I asked about this and was then told that I could actually not return...

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Exchange, Refund and Cancellation Policy
1.4 (147 reviews)
1.6 (60 reviews)
Reviewer's quote

I placed a return request a month ago around 14th Aug 2020 and I was promised to get the refund within next 15 working days Its been a month and now theyve stopped responding to me texts and calls . They dont value your money at all . Theyre fraud and should be banned...

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...Either refund me or give me a return slip so I can return my order for a refund..

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Website
2 (136 reviews)
2.4 (60 reviews)
Reviewer's quote

...Found this website and contacted f21 through them and it worked! F21 took awhile and passed me along to so many other people but I was able to get a refund that was fair. Item is marked online return only but changes to final sale once you make the purchase..

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Per their website, I can return items ordered on-line to store so I went to the store to return the items that did not fit. I had the order confirmation email, the VISA my order was charged to and the packing slip but they refused to credit my VISA. They said they would only give me a store credit...

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Delivery Service
1.6 (128 reviews)
1.5 (60 reviews)
Reviewer's quote

After multiple attempts to contact customer service, as well as the delivery service (The USPS), there is still no resolution and no jacket. furthermore the customer service organization refuses to help at all, stating it was our fault that the old address was used. This constitutes a fraud as they...

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...Terrible customer service. I contacted company immediately Via online As that is the only way to contact them and seem to be getting robotic responses. Will NEVER be a customer again...

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Forever 21 and PacSun Pros and Cons

Pros
  • Affordable clothes
  • Product variety
  • Affordable
  • I enjoy the clothing
  • Good clothes and sales
  • Good quality products
Cons
  • Customer service
  • Horrific customer service
  • No help from customer service
  • Terrible customer service
  • Customer service not responding
  • Slow shipping

Forever 21 and PacSun Most Positive Reviews

Top rated reviews
5

Lost card please send another to same address on card thank you

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5

Hello! I sent a return to y’all on June 13th 2020. It has been almost a week and i was wondering how long it should...

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4.7

I purchased 6 Dresses from our Union Gap, Wa. store on October 15 and 19th. I told the clerk I was buying them for my
13...

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5

I live in Wyoming, my PacSun order was sent to someone in California. When I call the number it says they arent taking...

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Forever 21 and PacSun Most Critical Reviews

Lowest rated reviews
1

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS...

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1

Not satisfied . Pacsun did not honor jeans promotion

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1

Forever 21 King Of a Prussia mall hires rude and horrible employees. I called and complained last week to corporate and...

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1

DO NOT EVER ORDER FROM PACSUN WORST CUSTOMER SERVICE FROM PEOPLE IN PHILLAPINS WHO BARELY SPEAK ENGLISH. THEY LOST MY...

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Forever 21 and PacSun Latest Reviews

Recent published reviews
No votes

I ordered three pairs of boots they came in two separate boxes on my account on forever 21 I only see the one pair I...

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No votes

I ordered clothing on Tuesday 09/08/2020. I paid for overnight shipping and still havent received a confirmation number...

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No votes

Hello, I've already sent an email but haven't received an answer yet. so I'll try again.
I have received my order 9816981...

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No votes

Lost receipt. Only have email order which will not work.

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Forever 21 and PacSun Products and Services

Most reviewed product and services
  • Forever 21 Shipping Service (55 reviews)
  • Forever 21 Customer Care (51 reviews)
  • Forever 21 Gift Card (13 reviews)
  • Pacsun Shipping Service (32 reviews)
  • Pacsun Customer Care (21 reviews)