PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forever 21 and PacSun as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Forever 21
PacSun

Forever 21 and PacSun Overview

Total reviews
397
17
Company responses
0
0
Issues resolved
1
0

Forever 21 was first mentioned on PissedConsumer on Jan 27, 2008 and since then this brand received 397 reviews. It is 380 reviews more than PacSun received since Dec 16, 2014.

Forever 21 and PacSun Consumer Ratings

Rank
488 out of 2473 in Footwear and Clothing category
695 out of 2473 in Footwear and Clothing category
Customer service
396 in category
370 in category
Exchange, Refund and Cancellation Policy
322 in category
840 in category
Website
475 in category
318 in category

According to consumer ratings and reviews, Forever 21 ranks 207 points higher in the Footwear and Clothing category than PacSun. People gave Forever 21 1.2 stars for Customer service criterion in Footwear and Clothing category and it is 518 points higher than the worst rated brand in this category. At the same time, PacSun was rated 1.3 stars for Customer service criterion in this category and it is 544 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Forever 21 has a higher rating than PacSun. Regarding Website criterion, consumers gave Forever 21 1.9 stars and it is 52% worse than other in category. PacSun however was rated 2.3 stars and it is 65% greater than other in category.

Forever 21 and PacSun Rating Details

Customer service
1.2 (131 reviews)
1.3 (4 reviews)
Reviewer's quote

worst experience ever tried calling customer service number but they aren't available and i have to wait till tomorrow..

Maranatha

DO NOT EVER ORDER FROM PACSUN WORST CUSTOMER SERVICE FROM PEOPLE IN PHILLAPINS WHO BARELY SPEAK ENGLISH. THEY LOST MY PACKAGE COULDNT TELL ME WHERE It IS, WHAT A JOKE!..

PissedConsumer1728012
Exchange, Refund and Cancellation Policy
1.3 (115 reviews)
1 (4 reviews)
Reviewer's quote

My account was still charged. I called again today December 2,I have not received a email again

PissedConsumer1721378

Placed my order and saw how long it would take for shipping. According to what it said online, I had plenty of time to get it delivered before driving north to see my grandchildren for Christmas And deliver these gifts. When I called a few days ago because I hadn’t heard anything about delivery I...

Quintrell
Website
1.9 (106 reviews)
2.3 (3 reviews)
Reviewer's quote

They falsely advertise their items as "unavailable", nobody bought item, nobody buys their items or clothes, and item never sell out on their website, warehouse just destroyed items. Items are available they just have a messy glitched up error outdated website. Their items never sell out, and...

PissedConsumer1661390

I ordered a shirt, and they cancelled my order because they ran out of stock. We've called 4 times, and they said they would expedite it to us but it still hasn't arrived 2 months later.

Eldean

Forever 21 and PacSun Pros and Cons

Pros
  • Affordable clothes
  • Product variety
  • Jackets
  • I enjoy the clothing
Cons
  • Customer service
  • Horrific customer service
  • Employees
  • Terrible customer service
  • Slow shipping
  • Lied to us about shipping item to our house

Forever 21 and PacSun Most Positive Reviews

Top rated reviews
4.8

I purchased 6 Dresses from our Union Gap, Wa. store on October 15 and 19th. I told the clerk I was buying them for my
13...

No votes

Forever 21 and PacSun Most Critical Reviews

Lowest rated reviews
1

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS...

1

Not satisfied . Pacsun did not honor jeans promotion

Forever 21 and PacSun Latest Reviews

Recent published reviews

Poor customer service. They don’t answer!

Read all 397 reviews
1

Placed my order and saw how long it would take for shipping. According to what it said online, I had plenty of time to...

Read all 17 reviews

Forever 21 and PacSun Products and Services

Most reviewed product and services
  • Forever 21 Customer Care (49 reviews)
  • Forever 21 Shipping Service (40 reviews)
  • Forever 21 Gift Card (13 reviews)