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Forever 21

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 335 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $861 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Affordable clothes 8
  • Product variety 3
  • In store personnel 1

Customers don't like

  • Customer service12
  • Employees8
  • Horrible customer service attitude6
  • Return policy4
  • Store policy4
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Modlily

Footwear and Clothing
  • 4 ISSUES RESOLVED
  • 2436 TOTAL REVIEWS
  • $43.3K CLAIMED LOSSES
  • $86 AVERAGE LOSS
1.4
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • That its cheap 14
  • Look of clothes on ad 7
  • Photographs of the products 7
  • Ease of searching through the site 5
  • Price 5

Customers don't like

  • Customer service33
  • Product quality18
  • Delivery and service16
  • Poor customer service14
  • Sizes are completely off13
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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