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Forever 21

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 367 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $803 AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Affordable clothes 8
  • Product variety 3
  • What i was told by the supervisor 1
  • Sweaters 1
  • Small items 1

Customers don't like

  • Customer service15
  • Employees4
  • Return policy3
  • Nonchalant customer service3
  • Store policy2
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Modlily

Footwear and Clothing
  • 5 ISSUES RESOLVED
  • 2812 TOTAL REVIEWS
  • $59.8K CLAIMED LOSSES
  • $96 AVERAGE LOSS
1.4
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • That its cheap 14
  • Price 8
  • Photographs of the products 8
  • Look of clothes on ad 8
  • Ease of searching through the site 5

Customers don't like

  • Customer service67
  • Product quality10
  • Have no way of contacting anyone for refund7
  • Delivery and service7
  • Customer service unresponsive7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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