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Forever 21

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 333 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $861 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
Staff
  • Affordable clothes 8
  • Product variety 3
  • In store personnel 1

Customers don't like

  • Customer service12
  • Employees8
  • Horrible customer service attitude6
  • Return policy4
  • Store policy4
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Mandee

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 48 TOTAL REVIEWS
  • $665 CLAIMED LOSSES
  • $74 AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
Staff
  • Sales 1

Customers don't like

  • Return policy3
  • Lack of customer service skills2
  • Store has really gone downhill2
  • Shopping experience2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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