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Forever 21

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 337 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $855 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Affordable clothes 8
  • Product variety 3
  • In store personnel 1

Customers don't like

  • Customer service13
  • Employees8
  • Horrible customer service attitude6
  • Return policy4
  • Store policy4
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Lane Bryant

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 68 TOTAL REVIEWS
  • $2.3K CLAIMED LOSSES
  • $112 AVERAGE LOSS
2.8
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Comfortability of the panties 1
  • Helpful staff in store 1

Customers don't like

  • Sales clerk sloppy unexperience2
  • Quality of bras1
  • Sloppy tacky customer service1
  • Using reg size models1
  • Website moves slow1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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