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Forever 21

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 345 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $825 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Staff
  • Affordable clothes 8
  • Product variety 3
  • In store personnel 1

Customers don't like

  • Employees4
  • Customer service3
  • Nonchalant customer service3
  • Return policy3
  • Store policy2
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Jcpenney

Supermarkets and Malls
  • 6 ISSUES RESOLVED
  • 1275 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $4.3K AVERAGE LOSS
2.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Staff
  • Product 13
  • Coupons 5
  • Customer service 4
  • Staff 4
  • Sizes available 4

Customers don't like

  • Customer service10
  • Rude employees9
  • Treatment5
  • False promises4
  • Worst customer service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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