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Forever 21

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 338 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $855 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Affordable clothes 8
  • Product variety 3
  • In store personnel 1

Customers don't like

  • Customer service13
  • Employees8
  • Horrible customer service attitude6
  • Return policy4
  • Store policy4
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Hot Topic

Footwear and Clothing
  • 3 ISSUES RESOLVED
  • 163 TOTAL REVIEWS
  • $2.1K CLAIMED LOSSES
  • $55 AVERAGE LOSS
1.9
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Clothes 6
  • Selection 3
  • Merchandise 2
  • Nice kids 1
  • Product selection 1

Customers don't like

  • Poor customer service14
  • Customer service10
  • Website7
  • Cancelled item5
  • Out of stock4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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