PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thor Motor Coach and Forest River as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thor Motor Coach

Thor Motor Coach

Has verified representatives
1.9
Thor Motor Coach
Forest River

Thor Motor Coach and Forest River Overview

Total reviews
250
1485
Company responses
61
3
Issues resolved
2
16

Forest River was first mentioned on PissedConsumer on Sep 6, 2008 and since then this brand received 1485 reviews. It is 1235 reviews more than Thor Motor Coach received since Jan 25, 2015. Thor Motor Coach responds to reviews and communicates with its consumers more often than Forest River. Thor Motor Coach customer service team contacts its customers via PissedConsumer.com in 24 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Thor Motor Coach customer support team and Forest River customer service.

Thor Motor Coach and Forest River Consumer Ratings

Rank
635 out of 5290 in Dealers category
745 out of 5290 in Dealers category
Customer service
461 in category
474 in category
Product or Service Quality
542 in category
522 in category
Warranty
456 in category
425 in category

According to consumer ratings and reviews, Thor Motor Coach ranks 110 points higher in the Dealers category than Forest River. People gave Thor Motor Coach 1.5 stars for Customer service criterion in Dealers category and it is 1331 points higher than the worst rated brand in this category. At the same time, Forest River was rated 1.4 stars for Customer service criterion in this category and it is 1318 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Forest River has a higher rating than Thor Motor Coach. Regarding Warranty criterion, consumers gave Thor Motor Coach 1.4 stars and it is 75% greater than other in category. Forest River however was rated 1.5 stars and it is 76% greater than other in category.

Thor Motor Coach and Forest River Rating Details

Customer service
1.5 (141 reviews)
1.4 (593 reviews)
Reviewer's quote

...In addition, poor customer service from Thor. Biggest waste of our hard earned money..

PissedConsumer1691312

Customer service is #1 with them they say but we all know better or we wouldn’t need to be on this forum sharing horror stories or looking for contacts. I have spent countless hours emailing Duane who’s word of what he is doing for you is worthless and turns out to be falsehoods. Have asked...

Olivier
Product or Service Quality
1.3 (138 reviews)
1.4 (583 reviews)
Reviewer's quote

...Great features and floor plan, but the quality of the build has been an absolute nightmare. Just thinking about it stresses me out. Thor does not support their product or their dealers...

PissedConsumer1707396

I've only owned this camper for 6 months it's been in service most of the time I've only got to enjoy my camper maybe four times okay. I drove it all the way to Texas from Detroit and most of the screws and framework have done falling apart. Also I had *** in my water tank two weeks out...

PissedConsumer1751365
Warranty
1.4 (124 reviews)
1.5 (478 reviews)
Reviewer's quote

...I inquired with Thor who could do warranty work, my unit was still under the 1 year warranty at this point. I pulled the unit from Camping World in Grain Valley and took it to my local repair shop. They sent me photos of an obvious previous water leak...

Julie H

They keep telling us that that's why they gave us all year warranty but I'm sorry I don't care how many year warranty you give me it will never fix all the problems that are wrong with dam camper. Since we've owned it almost 6 months now it's been nothing but a pain in our *** and it's been in the...

Cherelle

Thor Motor Coach and Forest River Pros and Cons

Pros
  • Floor plan
  • Prompt attention to warrenty issues
  • Lack of quality control during manufacturing process
  • Floor plan
  • Trailer layout
  • Floorplan
Cons
  • Warranty
  • Product assembly
  • Poor workmanship
  • Customer service
  • Product quality
  • Quality control

Thor Motor Coach and Forest River Most Positive Reviews

Top rated reviews
5

I had no gas flow and no water. I called Thor on monday 8/22/16 and spoke to John V the service manager. He was very und...

5

We purchased a 2014 Surveyor 24ft and it was a great purchase. Have been camping 4 times this summer and never, ever...

Thor Motor Coach and Forest River Most Critical Reviews

Lowest rated reviews
1

I purchased a Thor motor coach in December 2014, I went to take it out on my first trip and it was dead. I took it in...

1

I purchased an Apex TT. Before I even picked up the trailer the dealership had to replace the overhead awning because...

Thor Motor Coach and Forest River Latest Reviews

Recent published reviews

Disgusted with sloppy workmanship from Thor

Read all 250 reviews
1

Hello to all of you Forest River RV’s owners having problems trying to get info on having your RV repaired. We have been...

Read all 1485 reviews

Thor Motor Coach and Forest River Products and Services

Most reviewed product and services
  • Thor Motor Coach Rv (99 reviews)
  • Thor Motor Coach Rv Repair (8 reviews)
  • 2016 Thor Motor Coach Ace Rv (7 reviews)
  • Forest River Rv (455 reviews)
  • Forest River Warranty (64 reviews)
  • Forest River Rv Repair (38 reviews)