PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thor Motor Coach and Forest River as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thor Motor Coach

Thor Motor Coach

Has Verified Representatives
2.0
Thor Motor Coach
Forest River

Thor Motor Coach and Forest River Overview

Total reviews
269
1545
Company responses
73
3
Issues resolved
2
18

Thor Motor Coach and Forest River Consumer Ratings

Rank
622 out of 4334 in Dealers category
79 out of 474 in Auto category
Customer service
504 in category
60 in category
Product or Service Quality
584 in category
67 in category
Warranty
501 in category
46 in category
Value for money
557 in category
52 in category

Thor Motor Coach and Forest River Rating Details

Customer service
1.4 (149 reviews)
1.4 (624 reviews)
Reviewer's quote

...Contacted Customer Service regarding bed slide issues. "Diane " tried to be helpful in locating specs and part numbers to no avail..

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...These folks have first class customer service. No surprise it was miss wired. Costs $435 to have that corrected plus the roadside assist...

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Product or Service Quality
1.2 (145 reviews)
1.4 (615 reviews)
Reviewer's quote

Thor Motorcoach, in my opinion and with the experiences I have had with them, is a company that does not honor their product and shirks the responsibilities of correcting the problems that people encounter with their products. They are a MOST DISREPUTABLE company! I would caution anyone looking to...

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... washer dryer closet won't shut because door handle hits washer, outside kitchen door won't shut because door hits fridge, many other little issues but dealer service for repairs is very poor do not make calls at home and must take back. Keep in mind that this is all just 39 miles away. Very disappointed....

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Warranty
1.4 (131 reviews)
1.5 (511 reviews)
Reviewer's quote

Had to pay $150 out of pocket to fix something (extended warranty cover most of it not THOR) that was reported while still under Manf Warranty. The inverter was replaced 5 or 6 times over a 6 month period. Still don't know what caused that but I had to buy a surge protector to put on my power...

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...We have extended warranty and dealer said they not might cover the damage. Bought the camper brand new and this is not acceptable for brand new trailer got leak issue after 4 years...

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Value for money
1.5 (127 reviews)
1.6 (515 reviews)
Reviewer's quote

...Biggest waste of our hard earned money...

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...After we spend money for all the testing from their so called authorized dealers nothing ever happened. This reports and the technician findings hopefully will help consumers like us. I e mailed them couple of times..

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Thor Motor Coach and Forest River Pros and Cons

Pros
  • Floor plan
  • Prompt attention to warrenty issues
  • Motor home design and layout very comfortable coach
  • Floor plan
  • Trailer layout
  • Floorplan
Cons
  • Warranty
  • Product assembly
  • Poor workmanship
  • Customer service
  • Product quality
  • Poor dealer warranty

Thor Motor Coach and Forest River Most Positive Reviews

Top rated reviews
5

I had no gas flow and no water. I called Thor on monday 8/22/16 and spoke to John V the service manager. He was very und...

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5

We purchased a 2014 Surveyor 24ft and it was a great purchase. Have been camping 4 times this summer and never, ever...

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4.3

I have an ACE 29.1 2013 motor home. I purchased it with 6000 miles. From the day I took delivery it drives and rides lik...

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5

Layne,

Normally when an owner receives an e-mail, it is to complain about something that has bothered the customer. Mor...

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Thor Motor Coach and Forest River Most Critical Reviews

Lowest rated reviews
1

I purchased a Thor motor coach in December 2014, I went to take it out on my first trip and it was dead. I took it in...

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1

I purchased an Apex TT. Before I even picked up the trailer the dealership had to replace the overhead awning because...

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1

Thor motor coach is does not honor there warranty i bought this brand new motor home bring to the dealer 2 times so far...

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1

We purchased a 2013 Cardinal in April of 2013. From day one, we started having problems with it. There is not enough...

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Thor Motor Coach and Forest River Latest Reviews

Recent published reviews
3

No charging of coach batteries from chasis alternator.neno

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2.4

Park the trailer from october to july and went camping this july 3 when we put down the queen size bed we found that...

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No votes

I am also interested in a class action law suit against Thor. There are many others I have found on this website who...

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No votes

A leak has developed at the hot water fitting as it connects to underside of bathroom sink. I would appreciate any...

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Thor Motor Coach and Forest River Products and Services

Most reviewed product and services
  • Thor Motor Coach Rv (101 reviews)
  • Thor Motor Coach Rv Repair (9 reviews)
  • 2016 Thor Motor Coach Ace Rv (7 reviews)
  • Forest River Rv (465 reviews)
  • Forest River Warranty (65 reviews)
  • Forest River Rv Repair (38 reviews)