PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thor Industries and Forest River as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thor Industries
Forest River

Thor Industries and Forest River Overview

Total reviews 313 1610
Company responses 0 3
Issues resolved 2 18

Thor Industries and Forest River Consumer Ratings

Rank
861 out of 4446 in Dealers category
82 out of 474 in Auto category
Customer service
522 in category
61 in category
Product or Service Quality
579 in category
68 in category
Price Affordability
469 in category
56 in category
Warranty
502 in category
47 in category

Thor Industries and Forest River Rating Details

Customer service
1.4 (144 reviews)
1.4 (654 reviews)
Reviewer's quote

...I have called Thor customer service many times along with CW customer service and they blame each other..

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Worst customer service ever product ever..

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Product or Service Quality
1.3 (139 reviews)
1.4 (649 reviews)
Reviewer's quote

...The quality of these RV's is unbelievably poor. Our coach entrance door is now delaminating and they refuse to fix it. How can this happen to a 2018 When we bought it in 2018, we never thought to look under it because it was new...

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Early 2020, the RV Center contacted me to do service work recalls. First, due to the winter months and later due to the COVID Pandemic, I agreed to bring the trailer to the center in June for the scheduled service work. Late May, my husband and I eagerly opened up our never used RV to prepare it...

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Price Affordability
2.4 (113 reviews)
2.2 (527 reviews)
Reviewer's quote

Now $500 compared to the overall price of $93,000 may seem insignificant but as you will see further in this letter the $500 and $600 charges keep adding up! The walk-through and orientation was supposed to be designed to familiarize the customer with the outer and inner workings of the motor...

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...We could not have been more wrong! Our new 5th wheel had a list price of over $60k so we thought we were getting a good high quality product. Our new trailer has had issues every time that we have used it. It spends more time at the dealer than with us...

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Warranty
1.5 (111 reviews)
1.5 (540 reviews)
Reviewer's quote

...systems keep tripping the breakers there are 1000s of complaints about this problems why hasnt anyone found a fix we have a 2019 Thor ACE the extended warranty doesnt cover that. They need a recall to fix this system I think the customers should start a class action law suit against all the manufacturers so it will get...

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...During the time I worked for XLR'S WARRANTY . The first year on the job I had thought tell the truth correct . Ok customer complaining about the crack in his side wall...

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Thor Industries and Forest River Pros and Cons

Pros
  • Layout of the rig
  • Rv lifestyle and the floorplan
  • Storage capabilities
  • Floor plan
  • Trailer layout
  • Floorplan
Cons
  • Customer service
  • Product quality
  • Company response to problems
  • Customer service
  • Product quality
  • Poor quality

Thor Industries and Forest River Most Positive Reviews

Top rated reviews
5

Hi,
I own a Thor Jazz 2008 model ( 2960 RLDU ) Fifth wheel in Australia.
I'm having problems with cracks on the corners of...

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5

We purchased a 2014 Surveyor 24ft and it was a great purchase. Have been camping 4 times this summer and never, ever...

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4.6

I asked for technical assistance and I have not heard anything yet but it was 30 minutes ago

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5

Layne,

Normally when an owner receives an e-mail, it is to complain about something that has bothered the customer. Mor...

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Thor Industries and Forest River Most Critical Reviews

Lowest rated reviews
1

Purchased a brand new 2015 Thor Chateau for Camping World in Myrtle Beach, SC. First off the customer service the...

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1

I purchased an Apex TT. Before I even picked up the trailer the dealership had to replace the overhead awning because...

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1

Dear Thor Motorcoach, Inc.,
Where do I begin? The nightmare we had when we purchased our 2014 A.C.E. 27.1 or with the co...

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1

We purchased a 2013 Cardinal in April of 2013. From day one, we started having problems with it. There is not enough...

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Thor Industries and Forest River Latest Reviews

Recent published reviews
No votes

Could not physically find the VIN on this motorhome for Nebraska sheriff's inspection.

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No votes

Unit came with no factory default code for the door lock

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2.6

bought this vehicle privately. Could not find a VIN anywhere on this vehicle. Have title in hand, with lots of past...

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1

Something to think about when purchasing a new RV.
During the time I worked for XLR'S WARRANTY .The first year on the job...

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Thor Industries and Forest River Products and Services

Most reviewed product and services
  • Thor Industries Rv (27 reviews)
  • Thor Industries Rv Repair (7 reviews)
  • Thor Industries Customer Care (6 reviews)
  • Forest River Rv (471 reviews)
  • Forest River Warranty (66 reviews)
  • Forest River Rv Repair (39 reviews)