PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thor Industries and Forest River as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thor Industries
Forest River

Thor Industries and Forest River Overview

Total reviews
288
1487
Company responses
0
3
Issues resolved
2
16

Forest River was first mentioned on PissedConsumer on Sep 6, 2008 and since then this brand received 1487 reviews. It is 1199 reviews more than Thor Industries received since Jun 1, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Thor Industries customer support team and Forest River customer service.

Thor Industries and Forest River Consumer Ratings

Rank
775 out of 5316 in Dealers category
756 out of 5316 in Dealers category
Customer service
487 in category
478 in category
Product or Service Quality
541 in category
529 in category
Staff
541 in category
510 in category

According to consumer ratings and reviews, Forest River ranks 19 points higher in the Dealers category than Thor Industries. People gave Thor Industries 1.4 stars for Customer service criterion in Dealers category and it is 1321 points higher than the worst rated brand in this category. At the same time, Forest River was rated 1.4 stars for Customer service criterion in this category and it is 1330 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Forest River has a higher rating than Thor Industries. Regarding Staff criterion, consumers gave Thor Industries 1.6 stars and it is 70% greater than other in category. Forest River however was rated 1.7 stars and it is 72% greater than other in category.

Thor Industries and Forest River Rating Details

Customer service
1.4 (134 reviews)
1.4 (594 reviews)
Reviewer's quote

...I have called Thor customer service many times along with CW customer service and they blame each other..

Ronald R

Customer service is #1 with them they say but we all know better or we wouldn’t need to be on this forum sharing horror stories or looking for contacts. I have spent countless hours emailing Duane who’s word of what he is doing for you is worthless and turns out to be falsehoods. Have asked...

Olivier
Product or Service Quality
1.3 (126 reviews)
1.4 (585 reviews)
Reviewer's quote

... (Mr Steinert) is aware that this is my residence and is on blocks for leveling, and is still requiring that this rv has to be taken to an authorized keystone service representative. I have informed Mr Steinert, there is an authorized keystone mobile technician here in the area but keystone is unwilling to pay for technician to troubleshoot...

Jeanmarie

Each month reveals at least one more example of the poor quality workmanship and\or design of this RV. The Furrion Oven never worked until the repairman replacing it found that they had installed only a six inch propane line, not long enough to deliver the propane to the oven. I have had to change...

Deborah B
Staff
1.6 (116 reviews)
1.7 (464 reviews)
Reviewer's quote

I am contacting you about our 2018 ARIA . As we have had multiple issues with this coach , with slides not working properly if at all ,refrigerator falling into the slide , walls popping loose in the mid coach bath and the bedroom and tile falling off the walls in the kitchen and floor tiles marred...

PissedConsumer1723135

...We arrive there on September 14th, & the staff was very nice & friendly as usual. We are told that it should be about a month until we're back on the road. "After everything we've been through, what's another month?" we thought to ourselves...

Rob

Thor Industries and Forest River Pros and Cons

Pros
  • Layout of the rig
  • Rv lifestyle and the floorplan
  • Storage capabilities
  • Floor plan
  • Trailer layout
  • Floorplan
Cons
  • Customer service
  • Product quality
  • Company response to problems
  • Customer service
  • Product quality
  • Quality control

Thor Industries and Forest River Most Positive Reviews

Top rated reviews
4.5

The cabnet that store my food keeps opening and I have only owned my winds port 2015 7 months in for warranty and they s...

5

We purchased a 2014 Surveyor 24ft and it was a great purchase. Have been camping 4 times this summer and never, ever...

Thor Industries and Forest River Most Critical Reviews

Lowest rated reviews
1

Purchased a brand new 2015 Thor Chateau for Camping World in Myrtle Beach, SC. First off the customer service the...

1

I purchased an Apex TT. Before I even picked up the trailer the dealership had to replace the overhead awning because...

Thor Industries and Forest River Latest Reviews

Recent published reviews
1

I have a 2018 keystone Montana high Country 362RD, and Keystone is unwilling to assist a disabled veteran in resolving...

Read all 288 reviews
1.5

I have had my destination travel trailer for 15 months. Each month reveals at least one more example of the poor...

Read all 1487 reviews

Thor Industries and Forest River Products and Services

Most reviewed product and services
  • Thor Industries Rv (23 reviews)
  • Thor Industries Rv Repair (6 reviews)
  • Thor Industries Customer Care (5 reviews)
  • Forest River Rv (456 reviews)
  • Forest River Warranty (64 reviews)
  • Forest River Rv Repair (38 reviews)