PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forest River and Thor Industries as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Forest River
Thor Industries

Forest River and Thor Industries Overview

Total reviews 1624 314
Company responses 3 0
Issues resolved 19 2

Forest River and Thor Industries Consumer Ratings

Rank
81 out of 478 in Auto category
878 out of 4509 in Dealers category
Customer service
59 in category
515 in category
Product or Service Quality
66 in category
571 in category
Value for money
53 in category
572 in category
Warranty
45 in category
493 in category

Forest River and Thor Industries Rating Details

Customer service
1.4 (663 reviews)
1.4 (145 reviews)
Reviewer's quote

Worst customer service I've ever experienced! This is the response I received: "After further review this is not something that we would cover. As you are a second owner and we cannot deem this as a manufacturing issue because it is noted in our owners manual (page 53) that this must be checked on...

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...I have called Thor customer service many times along with CW customer service and they blame each other..

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Product or Service Quality
1.4 (658 reviews)
1.4 (140 reviews)
Reviewer's quote

...What a piece of crap they have sold us It says FOREVER WARRANTY SO BEWARE No parts No service if something happens out of your control Bought our unit from JOHNSTON Rv Cullman..

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...The quality of these RV's is unbelievably poor. Our coach entrance door is now delaminating and they refuse to fix it. How can this happen to a 2018 When we bought it in 2018, we never thought to look under it because it was new...

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Value for money
1.6 (548 reviews)
1.5 (111 reviews)
Reviewer's quote

...Dealership wants to sell me another Rv more payment and more money down *** I paying for Rv that I cant use in the shop and u go camping something tears up. Junk..

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... then I would of never purchased this RV now Im suppose to spend thousands of dollars redoing the captains chairs the couch and dinette after spending so much money for our rig? What a joke! Next step is to contact a lawyer and post pictures on social media because we shouldnt be responsible to re-do our furniture! Especially since they have known about this issue for years now and continue to install the same pleater/leather....

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Warranty
1.5 (548 reviews)
1.5 (112 reviews)
Reviewer's quote

...Said they would deduct for anything the extended warranty would cover. This unit is 5 yrs old. Paid 97,000 for it...

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...systems keep tripping the breakers there are 1000s of complaints about this problems why hasnt anyone found a fix we have a 2019 Thor ACE the extended warranty doesnt cover that. They need a recall to fix this system I think the customers should start a class action law suit against all the manufacturers so it will get...

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Forest River and Thor Industries Pros and Cons

Pros
  • Floor plan
  • Trailer layout
  • Floorplan
  • Layout of the rig
  • Rv lifestyle and the floorplan
  • Storage capabilities
Cons
  • Customer service
  • Product quality
  • Poor quality
  • Customer service
  • Product quality
  • Company response to problems

Forest River and Thor Industries Most Positive Reviews

Top rated reviews
5

We purchased a 2014 Surveyor 24ft and it was a great purchase. Have been camping 4 times this summer and never, ever...

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5

Hi,
I own a Thor Jazz 2008 model ( 2960 RLDU ) Fifth wheel in Australia.
I'm having problems with cracks on the corners of...

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5

Layne,

Normally when an owner receives an e-mail, it is to complain about something that has bothered the customer. Mor...

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4.6

I asked for technical assistance and I have not heard anything yet but it was 30 minutes ago

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Forest River and Thor Industries Most Critical Reviews

Lowest rated reviews
1

I purchased an Apex TT. Before I even picked up the trailer the dealership had to replace the overhead awning because...

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1

Purchased a brand new 2015 Thor Chateau for Camping World in Myrtle Beach, SC. First off the customer service the...

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1

We purchased a 2013 Cardinal in April of 2013. From day one, we started having problems with it. There is not enough...

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1

Dear Thor Motorcoach, Inc.,
Where do I begin? The nightmare we had when we purchased our 2014 A.C.E. 27.1 or with the con...

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Forest River and Thor Industries Latest Reviews

Recent published reviews
No votes

The flashing on the cornors of the roof under the rubber roofing has come loose on both sides pushing up on the rubber...

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No votes

First this piece of stopped opening the front to change the CD. Then the units rear camera started cutting in and...

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2

The flashing on the corners of the roof under the rubber roofing has come loose on both sides pushing up on the rubber...

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No votes

Could not physically find the VIN on this motorhome for Nebraska sheriff's inspection.

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Forest River and Thor Industries Products and Services

Most reviewed product and services
  • Forest River Rv (474 reviews)
  • Forest River Warranty (66 reviews)
  • Forest River Rv Repair (39 reviews)
  • Thor Industries Rv (28 reviews)
  • Thor Industries Rv Repair (7 reviews)
  • Thor Industries Warranty (5 reviews)