PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keystone Rv and Forest River as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keystone Rv

Keystone Rv

Has Verified Representatives
2.0
Keystone Rv
Forest River

Keystone Rv and Forest River Overview

Total reviews
1139
1544
Company responses
209
3
Issues resolved
8
18

Keystone Rv and Forest River Consumer Ratings

Rank
50 out of 474 in Auto category
80 out of 474 in Auto category
Customer service
54 in category
59 in category
Product or Service Quality
65 in category
66 in category
Warranty
51 in category
46 in category
Value for money
52 in category
53 in category

Keystone Rv and Forest River Rating Details

Customer service
1.5 (463 reviews)
1.4 (624 reviews)
Reviewer's quote

They care NOTHING about their customers, they lie to them about the way these things are constructed, and they have NO CUSTOMER SERVICE !! They are nothing better than CROOKS !!! My 2014 Sprinter that I bought as a demo/leftover in Jan. of 2015. Cost me $35k I though it was a good deal, NOT !!!...

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...These folks have first class customer service. No surprise it was miss wired. Costs $435 to have that corrected plus the roadside assist...

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Product or Service Quality
1.4 (435 reviews)
1.4 (615 reviews)
Reviewer's quote

...And of course where were purchased it quit selling so to get any kind service we have to travel. . not happy that when were supposed to be relaxing were stressed about having to get this thing looked after...

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... washer dryer closet won't shut because door handle hits washer, outside kitchen door won't shut because door hits fridge, many other little issues but dealer service for repairs is very poor do not make calls at home and must take back. Keep in mind that this is all just 39 miles away. Very disappointed....

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Warranty
1.4 (376 reviews)
1.5 (510 reviews)
Reviewer's quote

...Keystone refuses to warranty it because they say it is not a dealer defect. Rails bent on bedroom drawer same answer. Had camper since October (45,000...

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When I called FunTown RV in Cleburne to schedule warranty work, I was told to take it to the Waco location since that is closer to where we live. January 6, 2020 - took the travel trailer to FunTown RV in Waco for warranty work. Told the person what needed attention and we did a walk through so I...

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Value for money
1.6 (367 reviews)
1.6 (514 reviews)
Reviewer's quote

It is very disappointing to spend that much money on something that is either always in the shop or falling apart and the company doesn't want to fix what should be on them. Anytime you have a manufacturer's defect that should be on the manufacturer to fix - regardless of warranty. Known defects...

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...After we spend money for all the testing from their so called authorized dealers nothing ever happened. This reports and the technician findings hopefully will help consumers like us. I e mailed them couple of times..

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Keystone Rv and Forest River Pros and Cons

Pros
  • Layout of the camper
  • Layout of camper
  • Floor plan
  • Floor plan
  • Trailer layout
  • Floorplan
Cons
  • Customer service
  • Quality
  • Poor quality control
  • Customer service
  • Product quality
  • Poor dealer warranty

Keystone Rv and Forest River Most Positive Reviews

Top rated reviews
5

Touch screen failure slide outs not working

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5

We purchased a 2014 Surveyor 24ft and it was a great purchase. Have been camping 4 times this summer and never, ever...

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5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

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5

Layne,

Normally when an owner receives an e-mail, it is to complain about something that has bothered the customer. Mor...

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Keystone Rv and Forest River Most Critical Reviews

Lowest rated reviews
1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

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1

I purchased an Apex TT. Before I even picked up the trailer the dealership had to replace the overhead awning because...

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1

electric Stabilizer stands. wrong amperage. Motor not stabilized correct, wears out gear box. air conditioner trips fro...

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1

We purchased a 2013 Cardinal in April of 2013. From day one, we started having problems with it. There is not enough...

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Keystone Rv and Forest River Latest Reviews

Recent published reviews
1.3

Brand new camper. Hot water heater does not work on electric. Keystone refuses to warranty it because they say it is...

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No votes

A leak has developed at the hot water fitting as it connects to underside of bathroom sink. I would appreciate any...

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1.5

When we purchased this rv it had a strange smell that never went away we had thought it was from being closed up ....

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2.5

I have a 2016 Sunseeker MBS that I purchased about a year ago. The workmanship on this unit is terrible. The basement...

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Keystone Rv and Forest River Products and Services

Most reviewed product and services
  • Keystone Rv Rv (510 reviews)
  • Keystone Rv Rv Repair (34 reviews)
  • Keystone Rv Rv Warranty (21 reviews)
  • Forest River Rv (465 reviews)
  • Forest River Warranty (65 reviews)
  • Forest River Rv Repair (38 reviews)