PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keystone RV and Forest River as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keystone RV
Forest River

Keystone RV and Forest River Overview

Total reviews 1347 1924
Company responses 391 3
Issues resolved 9 19

Keystone RV and Forest River Consumer Ratings

Rank
97 out of 327 in RVs, Motorhomes and Trailers category
94 out of 327 in RVs, Motorhomes and Trailers category
Customer service
86 in category
93 in category
Product or Service Quality
81 in category
84 in category
Warranty
82 in category
75 in category
Price Affordability
73 in category
78 in category

Keystone RV and Forest River Rating Details

Customer service
1.5
(566 reviews)
1.4
(806 reviews)
Reviewer's quote

...Your customer service needs a lot of help..

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Forest River would not transfer me to customer service, as their phone number doesnt even have a customer service prompt, but they still would not allow us to speak with their customer service. Discussions we did have with FR were frustrating as they blame the dealership for the problem, which is...

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Product or Service Quality
1.4
(537 reviews)
1.4
(798 reviews)
Reviewer's quote

...They were too busy trying to get off work Friday afternoon for the service dept to explain anything about this 5th wheel. The fiasco with the leveling jacks was priceless. Since they didn't explain how to reset for a new area...

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...I would expect that Forest River would also find this poor quality of workmanship unacceptable for their brand name. Think twice before purchasing a Forest River RV..

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Warranty
1.4
(468 reviews)
1.5
(667 reviews)
Reviewer's quote

...safe to tow to manufacturer however Keystone is stalling on giving Camping World any answer! Been at CW 2 months now and Keystone wont make a decision! My warranty expires in May! Contacted a lawyer and our state consumers complaint and fraud department. Handing it over to them to handle! Buyers...

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...Tried working with the warranty department which is a joke. We finally called a repair man our selves. It kept shorting out...

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Price Affordability
2.2
(458 reviews)
2.2
(645 reviews)
Reviewer's quote

... down and the kitchen window broke when sliding open, the love seat broke and the bench for the table broke while sliding across it, so not very happy for the price you pay, the nose cone were it hooks to sides is coming apart and the roof does not meet the sides on the roof and a rv tech said dont go on the roof y...

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...For the price I paid I sure expected something a lot better! Because the fittings weren't even tightened properly underneath the camper we have had really bad leakage and they won't even cover the water damage under the warranty..

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Keystone RV and Forest River Pros and Cons

Pros
  • Layout of camper
  • Floor plan
  • Layout of the camper
  • Floor plan
  • Trailer layout
  • Floorplan
Cons
  • Customer service
  • Quality
  • Poor quality of product
  • Customer service
  • Product quality
  • Quality control

Keystone RV and Forest River Most Positive Reviews

Top rated reviews
5

We purchased our Cougar X-lite 26RLS Fifth Wheel new in 2009, and have pulled it over 30,000 miles. I wonโ€™t say that we...

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5

I don't have a complaint about costumer service..on gacy just the opposite. Mr. Fry has been extremely helpful. I...

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5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

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5

First off, I read through a number of posts on here and let me start by saying nobody wants issues with their trailer,...

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Keystone RV and Forest River Most Critical Reviews

Lowest rated reviews
1

Purchased in 2010 the newest 30' toyhauler. In 2013 we noticed the floor caving in under the sofa. Took it to Camping...

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1

I've owned RV's for over 45 years, 9 total units. I've had more trouble with my 2012 Forest River Rockwood Premier 128S...

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1

Keystone Raptor purchased new may31 2014. Has been in a shop since June 3 2014..we have maybe used it 6weeks since...

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1

I first purchased the Sabre Fifth Wheel from Gander RV in Redding, California in April 2021. The first time the trailer...

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Keystone RV and Forest River Latest Reviews

Recent published reviews
1

Very disappointed with Keystone! Taking peoples hard earned money and selling crap! I have a 2021 Alpine & immediately...

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No votes

Don't deserve even one star! Don't buy anything from this MANUFACTOR!!! We bought a brand new 2021 Wolfpack toy hauler...

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1

Camping world in Tyler, Texas is a joke. They were too busy trying to get off work Friday afternoon for the service...

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1

We purchased our brand new 2023 Forest River Salem travel trailer approximatley 10 mos ago. So many things went wrong...

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