PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keystone Rv and Forest River as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keystone Rv
Has Verified Representatives
2.1
Keystone Rv
Forest River

Keystone Rv and Forest River Overview

Total reviews 1194 1644
Company responses 281 3
Issues resolved 8 19

Keystone Rv and Forest River Consumer Ratings

Rank
50 out of 434 in Auto category
84 out of 434 in Auto category
Customer service
58 in category
63 in category
Product or Service Quality
71 in category
73 in category
Warranty
59 in category
54 in category
Value for money
61 in category
60 in category

Keystone Rv and Forest River Rating Details

Customer service
1.5 (495 reviews)
1.4 (674 reviews)
Reviewer's quote

...We have kept it the roof caulked as the customer service rep instructed when we purchased it. Does anyone have any suggestions on how to contact someone to get in a class action suit?..

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Worst customer service I've ever experienced! This is the response I received: "After further review this is not something that we would cover. As you are a second owner and we cannot deem this as a manufacturing issue because it is noted in our owners manual (page 53) that this must be checked on...

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Product or Service Quality
1.4 (468 reviews)
1.4 (668 reviews)
Reviewer's quote

...Keystone's lack of integrity in supporting their product is inexcusable..

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...drain goes to black waste Stabilizer hit plumbing Door crooked Warranty dept doesnt return calls Leaks in roof Dont ever consider purchasing a forest river product if you want reliability and quality Mine in shop 5 weeks and still waiting...

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Warranty
1.4 (404 reviews)
1.5 (558 reviews)
Reviewer's quote

I am first time buyer and find it hard to believe that while I had warranty never had a reminder to have seals checked ,only after I filed insurance claim they put blame on me. RV dealer was last people to put sky lights in due to hail damage and still got no reminder of seal repair. I like my...

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...of all three slide outs, missing rubber inserts that hold the stove top on, microwave not installed properly (nearly fell out!), next to worthless 12 month warranty (my trailer sat at two different Meyers RV dealerships for over 4 months of the first 12 months I owned it!), after 12 months they ignored me. I fixed many issues myself! There were many more issues that were created from the dealership's fixes! I have nearly 200 pictures, and hundreds of e-messages to prove that they don't care about customers. They only care about profits from poor quality trailers! There needs to be consumer protection laws for RVs! I'll never buy another new...

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Value for money
1.6 (394 reviews)
1.6 (560 reviews)
Reviewer's quote

...Lot of money to pay for shoddy workmanship. I was contacted by Keystone and Camping World with no help. I have a local repair shop I go to now...

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...There is no out of pocket money to be part of this lawsuit..

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Keystone Rv and Forest River Pros and Cons

Pros
  • Layout of the camper
  • Layout of camper
  • Floor plan
  • Floor plan
  • Trailer layout
  • Floorplan
Cons
  • Customer service
  • Quality
  • Poor quality control
  • Customer service
  • Product quality
  • Poor quality

Keystone Rv and Forest River Most Positive Reviews

Top rated reviews
5

Touch screen failure slide outs not working

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5

We purchased a 2014 Surveyor 24ft and it was a great purchase. Have been camping 4 times this summer and never, ever...

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5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

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5

Layne,

Normally when an owner receives an e-mail, it is to complain about something that has bothered the customer. Mor...

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Keystone Rv and Forest River Most Critical Reviews

Lowest rated reviews
1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

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1

I purchased an Apex TT. Before I even picked up the trailer the dealership had to replace the overhead awning because...

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1

electric Stabilizer stands. wrong amperage. Motor not stabilized correct, wears out gear box. air conditioner trips fro...

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1

We purchased a 2013 Cardinal in April of 2013. From day one, we started having problems with it. There is not enough...

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Keystone Rv and Forest River Latest Reviews

Recent published reviews
2.5

I purchased a 2021 Keystone Passport travel trailer in May. I turned it into the dealer in November for warranty...

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No votes

Awning problem won't extend, 6 volts to awning plug connector.

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No votes

deteriorating of aluminum walls do to manufacture defects

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No votes

If only I could turn back time! Instead, when I returned the day after signing to express buyers remorse, and the desire...

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Keystone Rv and Forest River Products and Services

Most reviewed product and services
  • Keystone Rv Rv (515 reviews)
  • Keystone Rv Rv Repair (35 reviews)
  • Keystone Rv Rv Warranty (22 reviews)
  • Forest River Rv (476 reviews)
  • Forest River Warranty (67 reviews)
  • Forest River Rv Repair (40 reviews)