PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keystone Rv and Forest River as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keystone Rv

Keystone Rv

Has Verified Representatives
2.0
Keystone Rv
Forest River

Keystone Rv and Forest River Overview

Total reviews 1182 1621
Company responses 268 3
Issues resolved 8 19

Keystone Rv and Forest River Consumer Ratings

Rank
49 out of 478 in Auto category
80 out of 478 in Auto category
Customer service
58 in category
61 in category
Product or Service Quality
64 in category
67 in category
Warranty
54 in category
47 in category
Value for money
56 in category
54 in category

Keystone Rv and Forest River Rating Details

Customer service
1.5 (491 reviews)
1.4 (662 reviews)
Reviewer's quote

...We have kept it the roof caulked as the customer service rep instructed when we purchased it. Does anyone have any suggestions on how to contact someone to get in a class action suit?..

Read full review

Worst customer service I've ever experienced! This is the response I received: "After further review this is not something that we would cover. As you are a second owner and we cannot deem this as a manufacturing issue because it is noted in our owners manual (page 53) that this must be checked on...

Read full review
Product or Service Quality
1.4 (465 reviews)
1.4 (657 reviews)
Reviewer's quote

...With covid we have been staying in the RV and they know we have no where to go but have gone back to the beginning and are asking us to bring it into a service station. The ones we call say it would be 4 to 5 months for repairs. This entire industry is corrupt...

Read full review

...What a piece of crap they have sold us It says FOREVER WARRANTY SO BEWARE No parts No service if something happens out of your control Bought our unit from JOHNSTON Rv Cullman..

Read full review
Warranty
1.4 (401 reviews)
1.5 (547 reviews)
Reviewer's quote

I am first time buyer and find it hard to believe that while I had warranty never had a reminder to have seals checked ,only after I filed insurance claim they put blame on me. RV dealer was last people to put sky lights in due to hail damage and still got no reminder of seal repair. I like my...

Read full review

...Called the dealer who contacted the FR Warranty Dept. FR denied my claim stating that I caused the damage. The crack has not been checked in person by anyone from FR or the dealership, but they say the photo I submitted clearly indicates that I caused some sort of impact that damaged the sink...

Read full review
Value for money
1.6 (391 reviews)
1.6 (548 reviews)
Reviewer's quote

...Lot of money to pay for shoddy workmanship. I was contacted by Keystone and Camping World with no help. I have a local repair shop I go to now...

Read full review

...Dealership wants to sell me another Rv more payment and more money down *** I paying for Rv that I cant use in the shop and u go camping something tears up. Junk..

Read full review

Keystone Rv and Forest River Pros and Cons

Pros
  • Layout of the camper
  • Layout of camper
  • Floor plan
  • Floor plan
  • Trailer layout
  • Floorplan
Cons
  • Customer service
  • Quality
  • Poor quality control
  • Customer service
  • Product quality
  • Poor quality

Keystone Rv and Forest River Most Positive Reviews

Top rated reviews
5

Touch screen failure slide outs not working

Read full review
5

We purchased a 2014 Surveyor 24ft and it was a great purchase. Have been camping 4 times this summer and never, ever...

Read full review
5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

Read full review
5

Layne,

Normally when an owner receives an e-mail, it is to complain about something that has bothered the customer. Mor...

Read full review

Keystone Rv and Forest River Most Critical Reviews

Lowest rated reviews
1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

Read full review
1

I purchased an Apex TT. Before I even picked up the trailer the dealership had to replace the overhead awning because...

Read full review
1

electric Stabilizer stands. wrong amperage. Motor not stabilized correct, wears out gear box. air conditioner trips fro...

Read full review
1

We purchased a 2013 Cardinal in April of 2013. From day one, we started having problems with it. There is not enough...

Read full review

Keystone Rv and Forest River Latest Reviews

Recent published reviews
3.5

Gel coat oxidation, decals discoloring. This has been going for 3 years.

Read full review
3

We bought a new unit a Forest River VIBE 26RK in March of 2020 within a few months June 1 2020 electric jack malfunction...

Read full review
2.1

We bought a 2019 Keystone Fuzion 424 new at Blue Dog RV. We explained we would be full timing in it for awhile and that...

Read full review
4

Very cooperative repaid my bill when proof of purchase was provided.

Read full review

Keystone Rv and Forest River Products and Services

Most reviewed product and services
  • Keystone Rv Rv (514 reviews)
  • Keystone Rv Rv Repair (35 reviews)
  • Keystone Rv Rv Warranty (22 reviews)
  • Forest River Rv (474 reviews)
  • Forest River Warranty (66 reviews)
  • Forest River Rv Repair (39 reviews)