PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forest River and Keystone Rv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keystone Rv
Has Verified Representatives
2.0
Forest River
Keystone Rv

Forest River and Keystone Rv Overview

Total reviews 1635 1187
Company responses 3 272
Issues resolved 19 8

Forest River and Keystone Rv Consumer Ratings

Rank
83 out of 479 in Auto category
49 out of 479 in Auto category
Customer service
62 in category
57 in category
Product or Service Quality
71 in category
70 in category
Value for money
58 in category
60 in category
Warranty
52 in category
58 in category

Forest River and Keystone Rv Rating Details

Customer service
1.4 (670 reviews)
1.5 (492 reviews)
Reviewer's quote

Worst customer service I've ever experienced! This is the response I received: "After further review this is not something that we would cover. As you are a second owner and we cannot deem this as a manufacturing issue because it is noted in our owners manual (page 53) that this must be checked on...

Read full review

...We have kept it the roof caulked as the customer service rep instructed when we purchased it. Does anyone have any suggestions on how to contact someone to get in a class action suit?..

Read full review
Product or Service Quality
1.4 (664 reviews)
1.4 (465 reviews)
Reviewer's quote

...drain goes to black waste Stabilizer hit plumbing Door crooked Warranty dept doesnt return calls Leaks in roof Dont ever consider purchasing a forest river product if you want reliability and quality Mine in shop 5 weeks and still waiting...

Read full review

...With covid we have been staying in the RV and they know we have no where to go but have gone back to the beginning and are asking us to bring it into a service station. The ones we call say it would be 4 to 5 months for repairs. This entire industry is corrupt...

Read full review
Value for money
1.6 (555 reviews)
1.6 (391 reviews)
Reviewer's quote

...Dealership wants to sell me another Rv more payment and more money down *** I paying for Rv that I cant use in the shop and u go camping something tears up. Junk..

Read full review

...Lot of money to pay for shoddy workmanship. I was contacted by Keystone and Camping World with no help. I have a local repair shop I go to now...

Read full review
Warranty
1.5 (554 reviews)
1.4 (401 reviews)
Reviewer's quote

...of all three slide outs, missing rubber inserts that hold the stove top on, microwave not installed properly (nearly fell out!), next to worthless 12 month warranty (my trailer sat at two different Meyers RV dealerships for over 4 months of the first 12 months I owned it!), after 12 months they ignored me. I fixed many issues myself! There were many more issues that were created from the dealership's fixes! I have nearly 200 pictures, and hundreds of e-messages to prove that they don't care about customers. They only care about profits from poor quality trailers! There needs to be consumer protection laws for RVs! I'll never buy another new...

Read full review

I am first time buyer and find it hard to believe that while I had warranty never had a reminder to have seals checked ,only after I filed insurance claim they put blame on me. RV dealer was last people to put sky lights in due to hail damage and still got no reminder of seal repair. I like my...

Read full review

Forest River and Keystone Rv Pros and Cons

Pros
  • Floor plan
  • Trailer layout
  • Floorplan
  • Layout of the camper
  • Layout of camper
  • Floor plan
Cons
  • Customer service
  • Product quality
  • Poor quality
  • Customer service
  • Quality
  • Poor quality control

Forest River and Keystone Rv Most Positive Reviews

Top rated reviews
5

We purchased a 2014 Surveyor 24ft and it was a great purchase. Have been camping 4 times this summer and never, ever...

Read full review
5

Touch screen failure slide outs not working

Read full review
5

Layne,

Normally when an owner receives an e-mail, it is to complain about something that has bothered the customer. Mor...

Read full review
5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

Read full review

Forest River and Keystone Rv Most Critical Reviews

Lowest rated reviews
1

I purchased an Apex TT. Before I even picked up the trailer the dealership had to replace the overhead awning because...

Read full review
1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

Read full review
1

We purchased a 2013 Cardinal in April of 2013. From day one, we started having problems with it. There is not enough...

Read full review
1

electric Stabilizer stands. wrong amperage. Motor not stabilized correct, wears out gear box. air conditioner trips fro...

Read full review

Forest River and Keystone Rv Latest Reviews

Recent published reviews
No votes

NoSent me to a wrong number

Read full review
No votes

Your customer service sucks!!!!! You don't care at all!! I will never buy or suggest your units to anyone else!!!Never...

Read full review
1.8

right after we bought it, leveling jack was bent, had come loose from chassi. took it in to camping world Calera to get...

Read full review
No votes

bought a 2018 32 ft sprinter travel trailer that we keep in storage in myrtle beach. Used it about 3 mouths and the...

Read full review

Forest River and Keystone Rv Products and Services

Most reviewed product and services
  • Forest River Rv (475 reviews)
  • Forest River Warranty (66 reviews)
  • Forest River Rv Repair (40 reviews)
  • Keystone Rv Rv (514 reviews)
  • Keystone Rv Rv Repair (35 reviews)
  • Keystone Rv Rv Warranty (22 reviews)