PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forest River and Keystone RV as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Forest River
Keystone RV

Forest River and Keystone RV Overview

Total reviews 1924 1347
Company responses 3 391
Issues resolved 19 9

Forest River and Keystone RV Consumer Ratings

Rank
94 out of 327 in RVs, Motorhomes and Trailers category
97 out of 327 in RVs, Motorhomes and Trailers category
Customer service
93 in category
86 in category
Product or Service Quality
84 in category
81 in category
Value for money
101 in category
98 in category
Warranty
75 in category
82 in category

Forest River and Keystone RV Rating Details

Customer service
1.4
(806 reviews)
1.5
(566 reviews)
Reviewer's quote

Forest River would not transfer me to customer service, as their phone number doesnt even have a customer service prompt, but they still would not allow us to speak with their customer service. Discussions we did have with FR were frustrating as they blame the dealership for the problem, which is...

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...Your customer service needs a lot of help..

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Product or Service Quality
1.4
(798 reviews)
1.4
(537 reviews)
Reviewer's quote

...I would expect that Forest River would also find this poor quality of workmanship unacceptable for their brand name. Think twice before purchasing a Forest River RV..

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...They were too busy trying to get off work Friday afternoon for the service dept to explain anything about this 5th wheel. The fiasco with the leveling jacks was priceless. Since they didn't explain how to reset for a new area...

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Value for money
1.6
(683 reviews)
1.6
(456 reviews)
Reviewer's quote

...All they care about is money not people they deal with. Sad sad business to be in. I will be putting a different slide system on my unit and will never deal with any of these companies again and I suggest you do not either..

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Very disappointed with Keystone! Taking peoples hard earned money and selling crap! I have a 2021 Alpine & immediately experienced problems! living area wall started bubbling, found out it had water damage. Keystone gave many excuses but dealership fixed because Keystone would not. Had crack in...

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Warranty
1.5
(667 reviews)
1.4
(468 reviews)
Reviewer's quote

...Tried working with the warranty department which is a joke. We finally called a repair man our selves. It kept shorting out...

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...Took it in for a warranty claim and are still waiting on parts. Now I am sure there is a mold issue since every time it rains water comes in . Customer service tells us the can't help...

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Forest River and Keystone RV Pros and Cons

Pros
  • Floor plan
  • Trailer layout
  • Floorplan
  • Layout of camper
  • Floor plan
  • Layout of the camper
Cons
  • Customer service
  • Product quality
  • Quality control
  • Customer service
  • Quality
  • Poor quality of product

Forest River and Keystone RV Most Positive Reviews

Top rated reviews
5

I don't have a complaint about costumer service..on gacy just the opposite. Mr. Fry has been extremely helpful. I...

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5

We purchased our Cougar X-lite 26RLS Fifth Wheel new in 2009, and have pulled it over 30,000 miles. I wonโ€™t say that we...

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5

First off, I read through a number of posts on here and let me start by saying nobody wants issues with their trailer,...

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5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

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Forest River and Keystone RV Most Critical Reviews

Lowest rated reviews
1

I've owned RV's for over 45 years, 9 total units. I've had more trouble with my 2012 Forest River Rockwood Premier 128S...

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1

Purchased in 2010 the newest 30' toyhauler. In 2013 we noticed the floor caving in under the sofa. Took it to Camping...

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1

I first purchased the Sabre Fifth Wheel from Gander RV in Redding, California in April 2021. The first time the trailer...

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1

Keystone Raptor purchased new may31 2014. Has been in a shop since June 3 2014..we have maybe used it 6weeks since...

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Forest River and Keystone RV Latest Reviews

Recent published reviews
No votes

Don't deserve even one star! Don't buy anything from this MANUFACTOR!!! We bought a brand new 2021 Wolfpack toy hauler...

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1

Very disappointed with Keystone! Taking peoples hard earned money and selling crap! I have a 2021 Alpine & immediately...

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1

We purchased our brand new 2023 Forest River Salem travel trailer approximatley 10 mos ago. So many things went wrong...

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1

Camping world in Tyler, Texas is a joke. They were too busy trying to get off work Friday afternoon for the service...

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