PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forest River and Keystone Rv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keystone Rv

Keystone Rv

Has Verified Representatives
2.0
Forest River
Keystone Rv

Forest River and Keystone Rv Overview

Total reviews
1526
1120
Company responses
3
181
Issues resolved
18
7

Forest River and Keystone Rv Consumer Ratings

Rank
76 out of 472 in Auto category
47 out of 472 in Auto category
Customer service
57 in category
52 in category
Product or Service Quality
66 in category
65 in category
Value for money
51 in category
50 in category
Warranty
45 in category
54 in category

Forest River and Keystone Rv Rating Details

Customer service
1.4 (615 reviews)
1.5 (450 reviews)
Reviewer's quote

Losing my patients with the dealer for having my unit longer than I had owned it I called the Forest River headquarters and asked for a customer service department. After getting passed around several times I finally got a man by the name of Sam. I expressed my concerns to him and ask if he could...

Read full review

They care NOTHING about their customers, they lie to them about the way these things are constructed, and they have NO CUSTOMER SERVICE !! They are nothing better than CROOKS !!! My 2014 Sprinter that I bought as a demo/leftover in Jan. of 2015. Cost me $35k I though it was a good deal, NOT !!!...

Read full review
Product or Service Quality
1.4 (605 reviews)
1.4 (425 reviews)
Reviewer's quote

...Made an appointment for service and couldn't get it in for 2 months. They had the camper for 3 months and wanted us to pay for the service work. Now the heat and air doesn't work...

Read full review

...This is a company problem, and they should stand behind their product. Spending 55k on a trailer that looks this bad is a joke. This is an obvious flay and should be fixed at no charge to the customer..

Read full review
Value for money
1.6 (505 reviews)
1.6 (355 reviews)
Reviewer's quote

...They are a bad company , don't have any pride in what they build, all they want is your money. i will be selling this POS and taking a lossI suggest no one ever buy a FR product again, for all you lovers wgaf what you say mine is junk !!!..

Read full review

It is very disappointing to spend that much money on something that is either always in the shop or falling apart and the company doesn't want to fix what should be on them. Anytime you have a manufacturer's defect that should be on the manufacturer to fix - regardless of warranty. Known defects...

Read full review
Warranty
1.5 (501 reviews)
1.4 (365 reviews)
Reviewer's quote

I have a 2019 forest river sanibel and the front cap has the clear coat pealing off forest river says it is only warranty for 12 month..

Read full review

...I attempted to work with Keystone under their warranty and now 3 months later0 repairs. I live in my RV (construction project) and they want me to just drop it off for 3 days, pick it back up and wait on a phone call to bring it back for repairs. Unbelievable!!! This week I filed a BBB complaint..

Read full review

Forest River and Keystone Rv Pros and Cons

Pros
  • Floor plan
  • Trailer layout
  • Floorplan
  • Layout of the camper
  • Layout of camper
  • Floor plan
Cons
  • Customer service
  • Product quality
  • Poor dealer warranty
  • Customer service
  • Quality
  • Poor quality control

Forest River and Keystone Rv Most Positive Reviews

Top rated reviews
5

We purchased a 2014 Surveyor 24ft and it was a great purchase. Have been camping 4 times this summer and never, ever...

Read full review
5

Touch screen failure slide outs not working

Read full review
5

Layne,

Normally when an owner receives an e-mail, it is to complain about something that has bothered the customer. Mor...

Read full review
5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

Read full review

Forest River and Keystone Rv Most Critical Reviews

Lowest rated reviews
1

I purchased an Apex TT. Before I even picked up the trailer the dealership had to replace the overhead awning because...

Read full review
1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

Read full review
1

We purchased a 2013 Cardinal in April of 2013. From day one, we started having problems with it. There is not enough...

Read full review
1

electric Stabilizer stands. wrong amperage. Motor not stabilized correct, wears out gear box. air conditioner trips fro...

Read full review

Forest River and Keystone Rv Latest Reviews

Recent published reviews
1

I purchased a new 2018 Cargo Mate 18' all aluminum car trailer. I started having issues with the ramp door hinges...

Read full review
No votes

Got no were . Might as well be asking to the wall . Customer service sucks. Did not want to here about gel coat...

Read full review
1

Bought brand new 2020 21' toy hauler with a full warranty. Planned a one-week camping trip. Nothing worked on the camper...

Read full review
No votes

My 2014 cougar high country 327 RES the gel coat is peeling off All over the trailer. Contacted keystone they tolled me...

Read full review

Forest River and Keystone Rv Products and Services

Most reviewed product and services
  • Forest River Rv (461 reviews)
  • Forest River Warranty (65 reviews)
  • Forest River Rv Repair (38 reviews)
  • Keystone Rv Rv (509 reviews)
  • Keystone Rv Rv Repair (34 reviews)
  • Keystone Rv Rv Warranty (20 reviews)