PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jayco and Forest River as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jayco
Forest River

Jayco and Forest River Overview

Total reviews
395
1485
Company responses
0
7
Issues resolved
3
16

Forest River was first mentioned on PissedConsumer on Sep 6, 2008 and since then this brand received 1485 reviews. It is 1090 reviews more than Jayco received since Jul 15, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jayco customer support team and Forest River customer service.

Jayco and Forest River Consumer Ratings

Rank
556 out of 5307 in Dealers category
751 out of 5307 in Dealers category
Customer service
414 in category
478 in category
Product or Service Quality
467 in category
526 in category
Staff
345 in category
509 in category

According to consumer ratings and reviews, Jayco ranks 195 points higher in the Dealers category than Forest River. People gave Jayco 1.7 stars for Customer service criterion in Dealers category and it is 1391 points higher than the worst rated brand in this category. At the same time, Forest River was rated 1.4 stars for Customer service criterion in this category and it is 1327 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Jayco has a higher rating than Forest River. Regarding Staff criterion, consumers gave Jayco 2 stars and it is 81% greater than other in category. Forest River however was rated 1.7 stars and it is 72% greater than other in category.

Jayco and Forest River Rating Details

Customer service
1.7 (217 reviews)
1.4 (593 reviews)
Reviewer's quote

already had a faulty jack and dinette table quality horrible Already broken screws stripped underneath U call customer service and its horrible to deal with this company they cover nothing or they make u drive hours They say u can take it to anyone and have it serviced but it is only through a...

Brook T

Customer service is #1 with them they say but we all know better or we wouldn’t need to be on this forum sharing horror stories or looking for contacts. I have spent countless hours emailing Duane who’s word of what he is doing for you is worthless and turns out to be falsehoods. Have asked...

Olivier
Product or Service Quality
1.6 (205 reviews)
1.4 (583 reviews)
Reviewer's quote

Jayco quality control has gone downhill. The Jayco dealer has been great to work with on repairs. I purchased a 2018 Jayco NorthPoint 381flws in December 2018...

Timi

I've only owned this camper for 6 months it's been in service most of the time I've only got to enjoy my camper maybe four times okay. I drove it all the way to Texas from Detroit and most of the screws and framework have done falling apart. Also I had *** in my water tank two weeks out...

PissedConsumer1751365
Staff
2 (195 reviews)
1.7 (463 reviews)
Reviewer's quote

...Both the sales and service staff have been very courteous and very helpful. Initially my wife and I checked several other units but love our Jayco and will not hesitate to go back to (or recommend) Jolly Rogers RV for purchasing another Jayco. ..

PissedConsumer1067788

...We arrive there on September 14th, & the staff was very nice & friendly as usual. We are told that it should be about a month until we're back on the road. "After everything we've been through, what's another month?" we thought to ourselves...

Rob

Jayco and Forest River Pros and Cons

Pros
  • Layout and decor of jayco
  • Floor plan layout
  • Warranty work was completed promptly
  • Floor plan
  • Trailer layout
  • Floorplan
Cons
  • Poor quality of construction
  • Build quality
  • Poor quality
  • Customer service
  • Product quality
  • Quality control

Jayco and Forest River Most Positive Reviews

Top rated reviews
5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

5

We purchased a 2014 Surveyor 24ft and it was a great purchase. Have been camping 4 times this summer and never, ever...

Jayco and Forest River Most Critical Reviews

Lowest rated reviews
1

We are having a big issue with hot water tank. Took it up to our dealer where the 5th wheel was bought 3 times. And...

1

I purchased an Apex TT. Before I even picked up the trailer the dealership had to replace the overhead awning because...

Jayco and Forest River Latest Reviews

Recent published reviews
1

I purchased a Jayco travel trailer two years ago .. already had a faulty jack and dinette table quality horrible
Already...

Read all 395 reviews
1

Hello to all of you Forest River RV’s owners having problems trying to get info on having your RV repaired. We have been...

Read all 1485 reviews

Jayco and Forest River Products and Services

Most reviewed product and services
  • Jayco Rv (134 reviews)
  • Jayco Rv Repair (18 reviews)
  • Jayco Trailer (14 reviews)
  • Forest River Rv (455 reviews)
  • Forest River Warranty (64 reviews)
  • Forest River Rv Repair (38 reviews)