PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jayco and Forest River as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jayco
Forest River

Jayco and Forest River Overview

Total reviews 434 1644
Company responses 0 3
Issues resolved 3 19

Jayco and Forest River Consumer Ratings

Rank
759 out of 4309 in Dealers category
85 out of 434 in Auto category
Customer service
474 in category
64 in category
Product or Service Quality
529 in category
73 in category
Value for money
529 in category
60 in category
Price Affordability
485 in category
60 in category

Jayco and Forest River Rating Details

Customer service
1.6 (242 reviews)
1.4 (674 reviews)
Reviewer's quote

...However, Jayco Customer Service said nope! We're on our own. The table was installed with screws that were too long and cut the linoleum when the slide was activated. The second issue is the trim around the cabinet is separating on the inside curves...

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Worst customer service I've ever experienced! This is the response I received: "After further review this is not something that we would cover. As you are a second owner and we cannot deem this as a manufacturing issue because it is noted in our owners manual (page 53) that this must be checked on...

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Product or Service Quality
1.6 (229 reviews)
1.4 (668 reviews)
Reviewer's quote

...Apparently the customer service along with the parts department can't fulfill the services needed. I have dealt with this issue before and it took 6 months to finally get my replacement parts. I'd like this issue resolved very soon...

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...drain goes to black waste Stabilizer hit plumbing Door crooked Warranty dept doesnt return calls Leaks in roof Dont ever consider purchasing a forest river product if you want reliability and quality Mine in shop 5 weeks and still waiting...

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Value for money
1.8 (210 reviews)
1.6 (560 reviews)
Reviewer's quote

We want nothing more than to enjoy the product that we spent $70,000+ of our hard earned money on and are more than happy to work with Mr. Bontager and company to resolve this but we will no continue to be ignored. Sincerely, Robert and Star Shifflett owners of Traveling Nightmare aka 2019 Jayco...

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...There is no out of pocket money to be part of this lawsuit..

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Price Affordability
2.4 (203 reviews)
2.2 (540 reviews)
Reviewer's quote

...Oh no we have to give you trade price not what you paid. Off to leagal counsel. What a disapointment...

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... Forrest Rivers is aware of some of these problems but have no solution yet, so saying that, some of these issues are STILL NOT FIXED WITH NO ANSWERS! For the price you pay and the problems we have occurred, there is absolutely no way I would recommend this 5th wheel toy hauler to anyone. A very poor manufacturing job for the price they ask for....

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Jayco and Forest River Pros and Cons

Pros
  • Layout and decor of jayco
  • Floor plan layout
  • Warranty work was completed promptly
  • Floor plan
  • Trailer layout
  • Floorplan
Cons
  • Customer service
  • Poor quality of construction
  • Poor quality
  • Customer service
  • Product quality
  • Poor quality

Jayco and Forest River Most Positive Reviews

Top rated reviews
5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

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5

We purchased a 2014 Surveyor 24ft and it was a great purchase. Have been camping 4 times this summer and never, ever...

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5

We have yet to live a week in our new fiver. Generally we love it. Everything truly is functional and working EXCEPT 1)B...

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5

Layne,

Normally when an owner receives an e-mail, it is to complain about something that has bothered the customer. Mor...

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Jayco and Forest River Most Critical Reviews

Lowest rated reviews
1

We are having a big issue with hot water tank. Took it up to our dealer where the 5th wheel was bought 3 times. And...

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1

I purchased an Apex TT. Before I even picked up the trailer the dealership had to replace the overhead awning because...

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1

This is my brand new jayco pinnacle Rv bought in January 2015 it is also a 2015 Rv after one trip you can see how big...

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1

We purchased a 2013 Cardinal in April of 2013. From day one, we started having problems with it. There is not enough...

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Jayco and Forest River Latest Reviews

Recent published reviews
1

Paneling seams poping and wall paper wrinkles trim falling off furniture pealing thermostat don't work screen door bent...

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No votes

Awning problem won't extend, 6 volts to awning plug connector.

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1.9

We bought a new 2018 Jayco Jay Flight 28 RLS picked up 11/15/2017. In Ca. We experienced black mold issues in aug. 2018...

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No votes

If only I could turn back time! Instead, when I returned the day after signing to express buyers remorse, and the desire...

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Jayco and Forest River Products and Services

Most reviewed product and services
  • Jayco Rv (137 reviews)
  • Jayco Rv Repair (19 reviews)
  • Jayco Trailer (17 reviews)
  • Forest River Rv (476 reviews)
  • Forest River Warranty (67 reviews)
  • Forest River Rv Repair (40 reviews)