PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forest River and Jayco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Forest River
Jayco

Forest River and Jayco Overview

Total reviews
1474
390
Company responses
3
0
Issues resolved
16
3

Forest River was first mentioned on PissedConsumer on Sep 6, 2008 and since then this brand received 1474 reviews. It is 1084 reviews more than Jayco received since Jul 15, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Forest River customer support team and Jayco customer service.

Forest River and Jayco Consumer Ratings

Rank
738 out of 5347 in Dealers category
545 out of 5347 in Dealers category
Customer service
476 in category
407 in category
Product or Service Quality
516 in category
456 in category
Value for money
485 in category
439 in category

According to consumer ratings and reviews, Jayco ranks 193 points higher in the Dealers category than Forest River. People gave Forest River 1.4 stars for Customer service criterion in Dealers category and it is 1279 points higher than the worst rated brand in this category. At the same time, Jayco was rated 1.6 stars for Customer service criterion in this category and it is 1348 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Jayco has a higher rating than Forest River. Regarding Value for money criterion, consumers gave Forest River 1.6 stars and it is 72% greater than other in category. Jayco however was rated 1.8 stars and it is 75% greater than other in category.

Forest River and Jayco Rating Details

Customer service
1.4 (585 reviews)
1.6 (214 reviews)
Reviewer's quote

...Customer service denied warranty claim without speaking directly to me. I called and I was give 2 separate stories on why the warranty was denied. I was told it was lack of maintenance but I informed them that maintenance was performed...

PissedConsumer1715632

We bought our Jayco feather light in 2018 and floor in front of door discolored and Jayco will not authorize fixing as stating we had something on the floor which discolored it , it’s still under warranty . Picture attached

Linda
Product or Service Quality
1.4 (575 reviews)
1.6 (203 reviews)
Reviewer's quote

Just some advice. Check under ALL sinks for tightness of fittings ! If it moves easily IT IS LEAKING ! This will rot your floors and make flooring bubble up ! Good luck and get rid of it as soon as you can !!!

PissedConsumer1720953

I have been very dissatisfied with this Trailer and of Camping World with the worst customer service I've ever had. We wish we would never purchased from Jayco and Camping World. We also noticed the top of the front cap is fading and Camping World of New Mexico did not apply the sealer that we paid...

William J
Value for money
1.6 (477 reviews)
1.8 (186 reviews)
Reviewer's quote

I purchased a brand new 2017 Salem Hemisphere Hyper-Lite 24BHHL in March of 2017. I have issues with soft floors as well. It started at about 1-1/2 years after purchasing in the entry way and has now spread throughout the entire RV all the way to the bathroom following the path of the under floor...

Darren R

Camping World, another notoriously underhanded business shares responsibility in this too. This piece of absolute JUNK was delivered brand new to me (cost 22k) with so many defects it is like something out of a weird dream. First of all, it had a gas leak! That is inexcusable and potentially fatal....

William M

Forest River and Jayco Pros and Cons

Pros
  • Floor plan
  • Trailer layout
  • Floorplan
  • Layout and decor of jayco
  • Floor plan layout
  • Warranty work was completed promptly
Cons
  • Customer service
  • Product quality
  • Quality control
  • Poor quality of construction
  • Poor quality
  • Customer service

Forest River and Jayco Most Positive Reviews

Top rated reviews
5

We purchased a 2014 Surveyor 24ft and it was a great purchase. Have been camping 4 times this summer and never, ever...

5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

Forest River and Jayco Most Critical Reviews

Lowest rated reviews
1

I purchased an Apex TT. Before I even picked up the trailer the dealership had to replace the overhead awning because...

1

We are having a big issue with hot water tank. Took it up to our dealer where the 5th wheel was bought 3 times. And...

Forest River and Jayco Latest Reviews

Recent published reviews
1

I bought a 2019 Coachmen Chaparral. I have had problems with it since i purchased in Dec 2019. Gas leak, awning, water...

Read all 1474 reviews
5

Company seems good. They have taken care of everything that the local RV dealer asked them to fix (for us). Problem is t...

Read all 390 reviews

Forest River and Jayco Products and Services

Most reviewed product and services
  • Forest River Rv (452 reviews)
  • Forest River Warranty (64 reviews)
  • Forest River Rv Repair (38 reviews)
  • Jayco Rv (134 reviews)
  • Jayco Rv Repair (18 reviews)
  • Jayco Trailer (14 reviews)