PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forest River and Jayco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Forest River
Jayco

Forest River and Jayco Overview

Total reviews 1606 416
Company responses 3 0
Issues resolved 18 3

Forest River and Jayco Consumer Ratings

Rank
82 out of 474 in Auto category
731 out of 4439 in Dealers category
Customer service
62 in category
459 in category
Product or Service Quality
69 in category
520 in category
Value for money
55 in category
509 in category
Warranty
48 in category
419 in category

Forest River and Jayco Rating Details

Customer service
1.4 (654 reviews)
1.6 (231 reviews)
Reviewer's quote

Worst customer service ever product ever..

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...I actually expected customer service to come through with some sort of compensation for our time and out of pocket expense fixing/averting problems. To their credit, Jayco and the dealership have fixed every issue we've had. Thank God they have a good warranty - because you need it...

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Product or Service Quality
1.4 (648 reviews)
1.6 (217 reviews)
Reviewer's quote

Early 2020, the RV Center contacted me to do service work recalls. First, due to the winter months and later due to the COVID Pandemic, I agreed to bring the trailer to the center in June for the scheduled service work. Late May, my husband and I eagerly opened up our never used RV to prepare it...

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The Jayco JayFlight Rocky Mountain Edition that I purchased brand new in Sept, 2019 has been in the service bays longer than its been in backyard to start; lets start the list::: first night me and my wife fell through the bed into the storage compartment, screws were too short from the...

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Value for money
1.6 (545 reviews)
1.8 (200 reviews)
Reviewer's quote

...Dealership wants to sell me another Rv more payment and more money down *** I paying for Rv that I cant use in the shop and u go camping something tears up. Junk..

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We want nothing more than to enjoy the product that we spent $70,000+ of our hard earned money on and are more than happy to work with Mr. Bontager and company to resolve this but we will no continue to be ignored. Sincerely, Robert and Star Shifflett owners of Traveling Nightmare aka 2019 Jayco...

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Warranty
1.5 (539 reviews)
1.9 (189 reviews)
Reviewer's quote

...Had a two year warranty. We did not use it but about 3 times the first year just local about 20 mile trips. We left in June 2020 to go out west to the Grand Canyon...

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...He had a warranty problem and Grand Design over-nighted him the parts and then sent a mobile tech to his location to do the repair!! Now thats great customer service! Come on Jayco!..

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Forest River and Jayco Pros and Cons

Pros
  • Floor plan
  • Trailer layout
  • Floorplan
  • Layout and decor of jayco
  • Floor plan layout
  • Warranty work was completed promptly
Cons
  • Customer service
  • Product quality
  • Poor quality
  • Poor quality of construction
  • Customer service
  • Build quality

Forest River and Jayco Most Positive Reviews

Top rated reviews
5

We purchased a 2014 Surveyor 24ft and it was a great purchase. Have been camping 4 times this summer and never, ever...

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5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

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5

Layne,

Normally when an owner receives an e-mail, it is to complain about something that has bothered the customer. Mor...

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5

We have yet to live a week in our new fiver. Generally we love it. Everything truly is functional and working EXCEPT 1)B...

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Forest River and Jayco Most Critical Reviews

Lowest rated reviews
1

I purchased an Apex TT. Before I even picked up the trailer the dealership had to replace the overhead awning because...

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1

We are having a big issue with hot water tank. Took it up to our dealer where the 5th wheel was bought 3 times. And...

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1

We purchased a 2013 Cardinal in April of 2013. From day one, we started having problems with it. There is not enough...

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1

This is my brand new jayco pinnacle Rv bought in January 2015 it is also a 2015 Rv after one trip you can see how big...

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Forest River and Jayco Latest Reviews

Recent published reviews
No votes

I bought my wildwood in February this year. I have a whole list that is wrong with it including on the front of the...

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1.4

The ac dometic board burnt called a rv repairmen to come and see why ac was not working it was 110degrees in Texas that...

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No votes

Purchased a 2020 Salem 170 SS PLATINUM, stove eye's have never worked, cushions all wrinkled after the first use and...

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1

The Jayco JayFlight Rocky Mountain Edition that I purchased brand new in Sept, 2019 has been in the service bays longer...

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Forest River and Jayco Products and Services

Most reviewed product and services
  • Forest River Rv (471 reviews)
  • Forest River Warranty (66 reviews)
  • Forest River Rv Repair (39 reviews)
  • Jayco Rv (135 reviews)
  • Jayco Rv Repair (18 reviews)
  • Jayco Trailer (17 reviews)