PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forest River and Jayco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Forest River
Jayco

Forest River and Jayco Overview

Total reviews
1527
405
Company responses
3
0
Issues resolved
18
3

Forest River and Jayco Consumer Ratings

Rank
77 out of 474 in Auto category
616 out of 4278 in Dealers category
Customer service
56 in category
442 in category
Product or Service Quality
65 in category
501 in category
Value for money
51 in category
485 in category
Warranty
44 in category
403 in category

Forest River and Jayco Rating Details

Customer service
1.4 (615 reviews)
1.6 (224 reviews)
Reviewer's quote

Losing my patients with the dealer for having my unit longer than I had owned it I called the Forest River headquarters and asked for a customer service department. After getting passed around several times I finally got a man by the name of Sam. I expressed my concerns to him and ask if he could...

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...I have tried to call the warrenty dept, customer service, and even the main office number for Jayco. A lady by the name of Anita was suppose to help us resolve these issues, but that to was just lip service. They won't return phone calls or emails...

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Product or Service Quality
1.4 (605 reviews)
1.6 (210 reviews)
Reviewer's quote

...Made an appointment for service and couldn't get it in for 2 months. They had the camper for 3 months and wanted us to pay for the service work. Now the heat and air doesn't work...

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Have owned several campers over the years but have never seen one with this poor quality and workmanship as the current 2019 Jayco Octane Super Lite 273 I now have. Was told Jayco was a Company that cared about their customers but have found they ignore you just like the others..

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Value for money
1.6 (505 reviews)
1.8 (194 reviews)
Reviewer's quote

...They are a bad company , don't have any pride in what they build, all they want is your money. i will be selling this POS and taking a lossI suggest no one ever buy a FR product again, for all you lovers wgaf what you say mine is junk !!!..

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Purchasing a new RV in the fall/winter may save you money but it does not save you time or frustration. We understand the POLICY is approval is required from Jayco to have the warrantee work done, before the dealer can order the parts. Then we have to wait for the parts to arrive before we can even...

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Warranty
1.5 (501 reviews)
1.9 (183 reviews)
Reviewer's quote

I have a 2019 forest river sanibel and the front cap has the clear coat pealing off forest river says it is only warranty for 12 month..

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...whole table cost 300+ and then they say if u dont Get their part then warranty isnt covered but they dont replace the cost it requires to get part. Just horrible...

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Forest River and Jayco Pros and Cons

Pros
  • Floor plan
  • Trailer layout
  • Floorplan
  • Layout and decor of jayco
  • Floor plan layout
  • Warranty work was completed promptly
Cons
  • Customer service
  • Product quality
  • Poor dealer warranty
  • Poor quality of construction
  • Poor quality
  • Customer service

Forest River and Jayco Most Positive Reviews

Top rated reviews
5

We purchased a 2014 Surveyor 24ft and it was a great purchase. Have been camping 4 times this summer and never, ever...

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5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

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5

Layne,

Normally when an owner receives an e-mail, it is to complain about something that has bothered the customer. Mor...

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5

We have yet to live a week in our new fiver. Generally we love it. Everything truly is functional and working EXCEPT 1)B...

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Forest River and Jayco Most Critical Reviews

Lowest rated reviews
1

I purchased an Apex TT. Before I even picked up the trailer the dealership had to replace the overhead awning because...

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1

We are having a big issue with hot water tank. Took it up to our dealer where the 5th wheel was bought 3 times. And...

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1

We purchased a 2013 Cardinal in April of 2013. From day one, we started having problems with it. There is not enough...

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1

This is my brand new jayco pinnacle Rv bought in January 2015 it is also a 2015 Rv after one trip you can see how big...

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Forest River and Jayco Latest Reviews

Recent published reviews
No votes

Bought a 2019 tracer breeze by prime time. For no fault of our own the glass stove top cover shattered. Blew up all...

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1

Need a sink for our trailer and you apparently do t sell it so what do you sell to get our DAMN SINK replaced as it's...

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1

I purchased a new 2018 Cargo Mate 18' all aluminum car trailer. I started having issues with the ramp door hinges...

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1

To Whom it may concern,
I am writing today to share my nightmare as a Jayco 5th Wheel owner. In April of 2018 our cabover...

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Forest River and Jayco Products and Services

Most reviewed product and services
  • Forest River Rv (462 reviews)
  • Forest River Warranty (65 reviews)
  • Forest River Rv Repair (38 reviews)
  • Jayco Rv (134 reviews)
  • Jayco Rv Repair (18 reviews)
  • Jayco Trailer (16 reviews)