PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forest River and Jayco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Forest River
Jayco

Forest River and Jayco Overview

Total reviews 1635 428
Company responses 3 0
Issues resolved 19 3

Forest River and Jayco Consumer Ratings

Rank
83 out of 479 in Auto category
750 out of 4537 in Dealers category
Customer service
58 in category
467 in category
Product or Service Quality
67 in category
529 in category
Value for money
54 in category
517 in category
Warranty
47 in category
426 in category

Forest River and Jayco Rating Details

Customer service
1.4 (670 reviews)
1.6 (239 reviews)
Reviewer's quote

Worst customer service I've ever experienced! This is the response I received: "After further review this is not something that we would cover. As you are a second owner and we cannot deem this as a manufacturing issue because it is noted in our owners manual (page 53) that this must be checked on...

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...However, Jayco Customer Service said nope! We're on our own. The table was installed with screws that were too long and cut the linoleum when the slide was activated. The second issue is the trim around the cabinet is separating on the inside curves...

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Product or Service Quality
1.4 (664 reviews)
1.6 (224 reviews)
Reviewer's quote

...drain goes to black waste Stabilizer hit plumbing Door crooked Warranty dept doesnt return calls Leaks in roof Dont ever consider purchasing a forest river product if you want reliability and quality Mine in shop 5 weeks and still waiting...

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...Ive called customer service and they finally got back with me 2 weeks later all Samatha could tell me is the parts would arrive at Jayco on October 22 but then she couldnt tell me when theyll ship to the dealers. She also couldnt tell me if it was all the parts or just one part. I need answers!..

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Value for money
1.6 (555 reviews)
1.8 (206 reviews)
Reviewer's quote

...Dealership wants to sell me another Rv more payment and more money down *** I paying for Rv that I cant use in the shop and u go camping something tears up. Junk..

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We want nothing more than to enjoy the product that we spent $70,000+ of our hard earned money on and are more than happy to work with Mr. Bontager and company to resolve this but we will no continue to be ignored. Sincerely, Robert and Star Shifflett owners of Traveling Nightmare aka 2019 Jayco...

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Warranty
1.5 (554 reviews)
1.9 (197 reviews)
Reviewer's quote

...of all three slide outs, missing rubber inserts that hold the stove top on, microwave not installed properly (nearly fell out!), next to worthless 12 month warranty (my trailer sat at two different Meyers RV dealerships for over 4 months of the first 12 months I owned it!), after 12 months they ignored me. I fixed many issues myself! There were many more issues that were created from the dealership's fixes! I have nearly 200 pictures, and hundreds of e-messages to prove that they don't care about customers. They only care about profits from poor quality trailers! There needs to be consumer protection laws for RVs! I'll never buy another new...

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I wonder if they are charging Jayco for warranty work they are not completing? We went to a previous dealership prior where we bought our RV and they refused to fix a crack in sink or a light that wouldn't work. They said it was just dirty and the crack was a scratch. This dealership did fix those...

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Forest River and Jayco Pros and Cons

Pros
  • Floor plan
  • Trailer layout
  • Floorplan
  • Layout and decor of jayco
  • Floor plan layout
  • Warranty work was completed promptly
Cons
  • Customer service
  • Product quality
  • Poor quality
  • Customer service
  • Poor quality of construction
  • Poor quality

Forest River and Jayco Most Positive Reviews

Top rated reviews
5

We purchased a 2014 Surveyor 24ft and it was a great purchase. Have been camping 4 times this summer and never, ever...

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5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

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5

Layne,

Normally when an owner receives an e-mail, it is to complain about something that has bothered the customer. Mor...

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5

We have yet to live a week in our new fiver. Generally we love it. Everything truly is functional and working EXCEPT 1)B...

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Forest River and Jayco Most Critical Reviews

Lowest rated reviews
1

I purchased an Apex TT. Before I even picked up the trailer the dealership had to replace the overhead awning because...

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1

We are having a big issue with hot water tank. Took it up to our dealer where the 5th wheel was bought 3 times. And...

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1

We purchased a 2013 Cardinal in April of 2013. From day one, we started having problems with it. There is not enough...

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1

This is my brand new jayco pinnacle Rv bought in January 2015 it is also a 2015 Rv after one trip you can see how big...

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Forest River and Jayco Latest Reviews

Recent published reviews
No votes

NoSent me to a wrong number

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1

I have a Jayco Alante Motorhome. Its a 2016 that we bought brand new in 2017. The fabric on the reclining sofa is...

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1.8

right after we bought it, leveling jack was bent, had come loose from chassi. took it in to camping world Calera to get...

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1.6

Many multiple issues, dealership say they fix and don't making multiple return trips. Our slide leaks and kitchen...

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Forest River and Jayco Products and Services

Most reviewed product and services
  • Forest River Rv (475 reviews)
  • Forest River Warranty (66 reviews)
  • Forest River Rv Repair (40 reviews)
  • Jayco Rv (137 reviews)
  • Jayco Rv Repair (19 reviews)
  • Jayco Trailer (17 reviews)