Start a new comparison
Delete

Forest River

Dealers
Has verified representatives
  • 12 ISSUES RESOLVED
  • 3 COMPANY RESPONSES
  • 960 TOTAL REVIEWS
  • $6.2M CLAIMED LOSSES
  • $19.7K AVERAGE LOSS
2.0
Customer service
Website
Staff
Diversity of Products or Services
Location
  • Floor plan 25
  • Trailer layout 15
  • Looks and the floor plan 12
  • Floorplan 10
  • Overall design 6

Customers don't like

  • Product quality15
  • Quality control10
  • Poor dealer warranty9
  • Defective parts7
  • Factory customer service7
Delete

Jayco

Dealers
  • 3 ISSUES RESOLVED
  • 182 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $32.4K AVERAGE LOSS
2.3
Customer service
Website
Staff
Diversity of Products or Services
Location
  • Layout and decor of jayco 5
  • Floor plan layout 4
  • Warranty work was completed promptly 4
  • Product 3
  • Price negotiation 2

Customers don't like

  • Poor quality of construction4
  • Having a hard time getting repairs made3
  • Service2
  • Warranty2
  • Try to apply bandaid on big problem2
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel
Anonymous
#1359828

be very careful when buying from them. not only do they not pay there employees the last paycheck. they hide alot of faults in there rvs

Anonymous
Tucson, Arizona, United States #1351010

From a service point of view, my Forest River (Rockwood) travel trailer was great and only had minor service requirements.Parts were easily acquired and items fixed in a timely fashion.

Jayco, on the other hand, has terrible service. Their method of acquiring parts is out moded. First, the repairman must get approval from Jayco for warranted items. Then the repairman orders part from Jayco parts dept.

Then Jayco orders part from vendor. Then Jayco sends part to repairman. This process can take up to four weeks.

A critical part can force the trailer or RV to remain in place until the part arrives and is installed.This is totally unsat.

Anonymous
#1347664

Buyer Beware: 2015 Wildcat 312BHX

We have had nothing but problems with ours, which we bought BRAND NEW!The list of things that have broke or not met quality expectations is endless:

- motor to front legs to lift unit, stopped working after using only 3 times.

- Windows leaking

-shelves falling down

-rear jack motors not working -front cap with major cracks and spider cracks - shelves in outdoor fridge collapse, cannot tolerate even holding a twelve pack -awning does not roll up properly - drain to septic and gray does not stop flowing with use of handles.

Will be a slow flow, only way to completely stop is make sure cap is on. -door hinges loose and placed on crooked to begin with. -microwave door stopped opening properly and cracked trim around it. -drain in outdoor kitchen does not drain properly.

-back up camera will not work We have owned it for 1 year and it has been in the dealer for repair for 8 MONTHS of that. Forest River is so slow at getting parts to the dealer to do any repairs. They also tried to deny covering some of the repairs while under our one year manufacturer warranty! The unit also pulls poorly.

Lots of "bucking". Plus, the pin box design is horrible.

If we have to make a tight turn, it has hit the box of our truck side and damaged it!Beware, we have learned our lesson the very hard way and will never purchase another Forest River product.

Anonymous
Georgetown, Florida, United States #1335066

I own a Jayco and there warranty is ***!! waiting 6 months for stuff to be done.. always a run around.

Anonymous
#1328298

I don't own a jayco so I cant conpair

Anonymous
Colleyville, Texas, United States #1182242

Same