PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forest River and Jayco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Forest River
Jayco

Forest River and Jayco Overview

Total reviews 1650 439
Company responses 3 0
Issues resolved 19 3

Forest River and Jayco Consumer Ratings

Rank
83 out of 448 in Auto category
761 out of 4562 in Dealers category
Customer service
64 in category
481 in category
Product or Service Quality
72 in category
530 in category
Value for money
59 in category
529 in category
Warranty
52 in category
432 in category

Forest River and Jayco Rating Details

Customer service
1.4 (679 reviews)
1.6 (242 reviews)
Reviewer's quote

...I would not purchase another product if theirs, just to them not upholding the warranty and poor customer service. Mold can kill people this is a ridiculous situation..

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...However, Jayco Customer Service said nope! We're on our own. The table was installed with screws that were too long and cut the linoleum when the slide was activated. The second issue is the trim around the cabinet is separating on the inside curves...

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Product or Service Quality
1.4 (672 reviews)
1.6 (230 reviews)
Reviewer's quote

...$$$$ every season is spent on a 4-year-old camper!!!! Would not buy another Forest River Product, company fails to stand behind their product, these are not little or poorly constructed fixes, but costly dollars to replace..

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...We complained about the service and lack of repairs and were classified as cry baby trouble makers. A few of the problems that we had. Water leaks, slide stuck open, toilet leak, axel and tire replacement...

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Value for money
1.6 (565 reviews)
1.8 (210 reviews)
Reviewer's quote

...There is no out of pocket money to be part of this lawsuit..

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We want nothing more than to enjoy the product that we spent $70,000+ of our hard earned money on and are more than happy to work with Mr. Bontager and company to resolve this but we will no continue to be ignored. Sincerely, Robert and Star Shifflett owners of Traveling Nightmare aka 2019 Jayco...

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Warranty
1.5 (563 reviews)
1.9 (200 reviews)
Reviewer's quote

I contacted Forest River and spoke to their Warranty Rep (Jason Johnson) (574) 825-****. I explained our situation and was expecting Forest River to take responsibility for their Poor workmanship and compensate me for my financial damages due to their poor workmanship. I didn't hear back from Jason...

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...Upon his inspection of the pics and report provided the dealer he denied warranty saying it was our fault and that we did not maintain roof seals. The roof has a ten year warranty. Again I contacted Tony to ask him to revisit his determination...

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Forest River and Jayco Pros and Cons

Pros
  • Floor plan
  • Trailer layout
  • Floorplan
  • Layout and decor of jayco
  • Floor plan layout
  • Warranty work was completed promptly
Cons
  • Customer service
  • Product quality
  • Poor quality
  • Customer service
  • Poor quality of construction
  • Poor quality

Forest River and Jayco Most Positive Reviews

Top rated reviews
5

We purchased a 2014 Surveyor 24ft and it was a great purchase. Have been camping 4 times this summer and never, ever...

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5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

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5

Layne,

Normally when an owner receives an e-mail, it is to complain about something that has bothered the customer. Mor...

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5

We have yet to live a week in our new fiver. Generally we love it. Everything truly is functional and working EXCEPT 1)B...

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Forest River and Jayco Most Critical Reviews

Lowest rated reviews
1

I purchased an Apex TT. Before I even picked up the trailer the dealership had to replace the overhead awning because...

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1

We are having a big issue with hot water tank. Took it up to our dealer where the 5th wheel was bought 3 times. And...

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1

We purchased a 2013 Cardinal in April of 2013. From day one, we started having problems with it. There is not enough...

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1

This is my brand new jayco pinnacle Rv bought in January 2015 it is also a 2015 Rv after one trip you can see how big...

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Forest River and Jayco Latest Reviews

Recent published reviews
1

First year both a / c units failed, they were replaced and 1 year later(summer of 2020) a/c unit in living area failed....

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No votes

Purchased a new 29 ft rek been in shop 7 months,just about to get it back dealer says slide floor and walls totally...

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1

The Cab Overhang on our 2016 Coachmen Leprechaun 319DS Class C (made by Forest River), when built was supposed to be att...

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No votes

bought a new 29 ft rek trailer it had sat on the lot for over a year when we purchased it there were some issues took...

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