Volkswagen vs Ford: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Volkswagen and Ford as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Volkswagen

1.7

Ford

2.0

Volkswagen

Ford

Volkswagen and Ford Overview

Total reviews

812

Company responses

Issues resolved

Ford was first mentioned on PissedConsumer on Jun 2, 2007 and since then this brand received 812 reviews. It is 760 reviews more than Volkswagen received since Oct 8, 2007.

Volkswagen and Ford Consumer Ratings

Rank

70 out of 1243 in Auto category

47 out of 1243 in Auto category

Customer service

54 in category

41 in category

Staff

40 in category

24 in category

Discounts and Special Offers

48 in category

29 in category

According to consumer ratings and reviews, Ford ranks 23 points higher in the Auto category than Volkswagen. People gave Volkswagen 1.4 stars for Customer service criterion in Auto category and it is 78 points higher than the worst rated brand in this category. At the same time, Ford was rated 1.6 stars for Customer service criterion in this category and it is 91 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Ford has a higher rating than Volkswagen. Regarding Discounts and Special Offers criterion, consumers gave Volkswagen 1.5 stars and it is 64% greater than other in category. Ford however was rated 2 stars and it is 78% greater than other in category.

Volkswagen and Ford Rating Details

Customer service

1.4 (18 reviews)

1.6 (178 reviews)

Reviewer's quote

...very bad customer service. :( I was trying to buy an other car from them but now I m 100% sure I m not gonna buy Volkswagen. this is manufacture fault should cover these kind of things...

Hassan R

I tried to contact your customer service and opened a case 24002528 when I spoke to Joy she enter wrong information my car isn't at Greenway Ford is being fix by Gerber Collision and Glass. I called back to follow up with you customer service department and Terry hanged up on me saying I gave them...

Wendy L

Staff

1.8 (17 reviews)

2.1 (119 reviews)

Reviewer's quote

...The Service Manager at Sonnen VW San Rafael "Dave" claims I was "abusive to his staff in front of other customers" even though there was no one there when I tried to pick up my car; when they said it was ready and then it wouldn't start...

Karsyn

I received a text my truck was ready for pick up, but the staff could not explain the problem. I am now at day seven and after countless phone calls to the dealership and Ford customer service line. No one can explain the issue or offer assistance because the vehicle is not under warranty! My...

Dave B

Discounts and Special Offers

1.5 (15 reviews)

2 (125 reviews)

Reviewer's quote

I recently purchased a 2011 VW Jetta. I've had it now for 3 years. Approximately six months after I purchased it, the radio went dead. Luckily the car was still under warranty, so it will fixed for only a $50 deductible. 1.5 years later the radio went out again. Doesn't turn on or do anything. Just...

PissedConsumer974481

I had a extended warranty so little out of my pocket, this 4th failure is after 2 years old since last replacement. Live in northern Ohio. Totally unacceptable.

Volkswagen and Ford Pros and Cons

Pros

Nice car designs
Service as been fine
Power ride and fuel milage

I liked the truck very much until ford couldnt fix it
Truck until a lack of customer service
Ford vehicle

Cons

Way i was treaded
Transmission failure
Terrible customer service

Customer service
Would not honor recall
Took advantage of me

Volkswagen and Ford Most Positive Reviews

Top rated reviews

4.2

I am upset, that VW made a bad business decision. I own a a 2013 Pass. TDI and I have owned a 68 Beetle, 72 Rabbit dies...

THIS CAR IS SUPPOSED TO GET 25 MPG CITY AND 30 MPG HIGHWAY. IN REALITY IT GETS 19 MPG PERIOD!! I CAN'T EVEN GET 25...

Volkswagen and Ford Most Critical Reviews

Lowest rated reviews

1,900 miles and the car makes a thunderous thrum when I brake from 70mph. Took it to Open Road VW of Bridgewater and...

Ford sent me an invite to the grand opening sale today. Took the flyer in to buy the truck pictured in the ad. Salesman...

Volkswagen and Ford Latest Reviews

Recent published reviews

1.1

I use my car to get to work. I am a disabled veteran. I bought it from Pensacola VW. I keep all of my vehicles running...

Read all 52 reviews

a RECALL! Lincoln is a complicated nightmare. Must have been designed by 10-year-old children trying to design a...

Read all 812 reviews

Volkswagen and Ford Products and Services

Most reviewed product and services

Volkswagen Car (58 reviews)
2012 Volkswagen Jetta Car (6 reviews)
2018 Volkswagen Tiguan Car (4 reviews)

Ford Car (222 reviews)
Ford Warranty (64 reviews)
Ford Repair (59 reviews)

How would you compare Volkswagen vs Ford?

Customer service

Product or Service Quality

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Anonymous Anonymous Jul 08, 2018 #1514767

Nissan and GMC are by far the best.nothing else compares unless it's exotic.

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