PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ford and Volkswagen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ford
Volkswagen

Ford and Volkswagen Overview

Total reviews
851
53
Company responses
0
0
Issues resolved
1
0

Ford and Volkswagen Consumer Ratings

Rank
49 out of 474 in Auto category
81 out of 474 in Auto category
Customer service
48 in category
59 in category
Product or Service Quality
49 in category
56 in category
Warranty
34 in category
38 in category
Website
52 in category
80 in category

Ford and Volkswagen Rating Details

Customer service
1.5 (193 reviews)
1.4 (18 reviews)
Reviewer's quote

..." Since I called to say there was a problem with the car, I've had nothing but lies from this service department and Ford Customer Service is a joke..

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...very bad customer service. :( I was trying to buy an other car from them but now I m 100% sure I m not gonna buy Volkswagen. this is manufacture fault should cover these kind of things...

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Product or Service Quality
1.6 (188 reviews)
1.5 (13 reviews)
Reviewer's quote

...After talking to 2 service managers from different dealerships. They said it is either a design issue or a manufacture defect (and off the record) they have replaced many engines with the same defect. After 40 years of Ford vehicles at this point I am not inclined to purchase another Ford...

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...5 i love manual transmission but i wish VW had better quality transmission..

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Warranty
1.8 (160 reviews)
1.7 (13 reviews)
Reviewer's quote

Could not drive brand new unit at speed limit had to spend money to have fix no warranty this is safety..

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...Luckily the car was still under warranty, so it will fixed for only a $50 deductible. 1. 5 years later the radio went out again...

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Website
2.4 (150 reviews)
1.6 (12 reviews)
Reviewer's quote

...On Ford's website...

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Long story short-- Their website was faulty, complained, couldn't fix it, so I have to pay by phone every month. BUT that is not why I'm here. This is why -- Month A: call, pay bill Month B: call, says bill is past due...

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Ford and Volkswagen Pros and Cons

Pros
  • I liked the truck very much until ford couldnt fix it
  • Truck until a lack of customer service
  • Ford vehicle
  • Nice car designs
  • Service as been fine
  • Power ride and fuel milage
Cons
  • Customer service
  • Would not honor recall
  • No one to take my problem on
  • Way i was treaded
  • Transmission failure
  • Terrible customer service

Ford and Volkswagen Most Positive Reviews

Top rated reviews
5

THIS CAR IS SUPPOSED TO GET 25 MPG CITY AND 30 MPG HIGHWAY. IN REALITY IT GETS 19 MPG PERIOD!! I CAN'T EVEN GET 25...

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4.3

I am upset, that VW made a bad business decision. I own a a 2013 Pass. TDI and I have owned a 68 Beetle, 72 Rabbit dies...

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5

2011 Mercury Milan electronic power steering goes out while driving making it extreamly hard to steer. Ford knows they...

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3.2

I have been trying to sell back my 2012 TDI Jetta to Volkswagen for 4 months now. I went on line and submitted a claim...

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Ford and Volkswagen Most Critical Reviews

Lowest rated reviews
1

Ford sent me an invite to the grand opening sale today. Took the flyer in to buy the truck pictured in the ad. Salesman...

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1

1,900 miles and the car makes a thunderous thrum when I brake from 70mph. Took it to Open Road VW of Bridgewater and...

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1

i sent my mondeo for clutch repair kit. Upon collecting notice stale smell from the car and found out the carpet in the...

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1

To whoever this may concern, I'm very disgusted and unhappy about the level of customer service I have received all...

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Ford and Volkswagen Latest Reviews

Recent published reviews
No votes

Dear Sir,
I am Vishnu Pareek Director of Ayojan Builders and Developers; I have a Ford Endeavour CAR which I purchased in...

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No votes

They forgot that simple works!! Over complicated to the point of turning vehicle to unreliable trash! Tight quarters for...

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2.5

Bought a 2020 car on Saturday. On Monday, it died. Today is Thursday and I only talked to the service manager because I...

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1.1

I use my car to get to work. I am a disabled veteran. I bought it from Pensacola VW. I keep all of my vehicles running...

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Ford and Volkswagen Products and Services

Most reviewed product and services
  • Ford Car (225 reviews)
  • Ford Warranty (65 reviews)
  • Ford Repair (59 reviews)
  • Volkswagen Car (60 reviews)
  • 2012 Volkswagen Jetta Car (6 reviews)
  • 2018 Volkswagen Tiguan Car (5 reviews)