PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ford and Volkswagen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ford
Volkswagen

Ford and Volkswagen Overview

Total reviews
812
52
Company responses
0
0
Issues resolved
1
0

Ford was first mentioned on PissedConsumer on Jun 2, 2007 and since then this brand received 812 reviews. It is 760 reviews more than Volkswagen received since Oct 8, 2007.

Ford and Volkswagen Consumer Ratings

Rank
45 out of 1243 in Auto category
69 out of 1243 in Auto category
Customer service
40 in category
53 in category
Product or Service Quality
50 in category
52 in category
Warranty
32 in category
37 in category

According to consumer ratings and reviews, Ford ranks 24 points higher in the Auto category than Volkswagen. People gave Ford 1.6 stars for Customer service criterion in Auto category and it is 91 points higher than the worst rated brand in this category. At the same time, Volkswagen was rated 1.4 stars for Customer service criterion in this category and it is 78 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ford has a higher rating than Volkswagen. Regarding Warranty criterion, consumers gave Ford 1.8 stars and it is 76% greater than other in category. Volkswagen however was rated 1.7 stars and it is 72% greater than other in category.

Ford and Volkswagen Rating Details

Customer service
1.6 (178 reviews)
1.4 (18 reviews)
Reviewer's quote

I tried to contact your customer service and opened a case 24002528 when I spoke to Joy she enter wrong information my car isn't at Greenway Ford is being fix by Gerber Collision and Glass. I called back to follow up with you customer service department and Terry hanged up on me saying I gave them...

Wendy L

...very bad customer service. :( I was trying to buy an other car from them but now I m 100% sure I m not gonna buy Volkswagen. this is manufacture fault should cover these kind of things...

Hassan R
Product or Service Quality
1.6 (173 reviews)
1.5 (13 reviews)
Reviewer's quote

Called them after three days, customer service says mechanic is having a hard time putting the motor head back. Week and a half after I pick my truck up heading home, service light comes on and my engine starts to miss and stutter. Immediately called Ford up and said I need to take the car in...

Kenneth

Terrible customer service and unreliable product. Jetta with 100k miles suddenly stopped running; parked car would not start. I was told it needed a new engine...

Lequita
Warranty
1.8 (147 reviews)
1.7 (13 reviews)
Reviewer's quote

...My factory warranty is still in effect. Why should I have to pay for something 3 years later ? I have liked and recommended Ford but I will NOT be buying another Ford and will definitely NOT be recommend Ford because of this. Is this the way Ford has decided to treat loyal customers...

Bruce S

...Luckily the car was still under warranty, so it will fixed for only a $50 deductible. 1. 5 years later the radio went out again...

PissedConsumer974481

Ford and Volkswagen Pros and Cons

Pros
  • I liked the truck very much until ford couldnt fix it
  • Truck until a lack of customer service
  • Ford vehicle
  • Nice car designs
  • Service as been fine
  • Power ride and fuel milage
Cons
  • Customer service
  • Would not honor recall
  • Took advantage of me
  • Way i was treaded
  • Transmission failure
  • Terrible customer service

Ford and Volkswagen Most Positive Reviews

Top rated reviews
5

THIS CAR IS SUPPOSED TO GET 25 MPG CITY AND 30 MPG HIGHWAY. IN REALITY IT GETS 19 MPG PERIOD!! I CAN'T EVEN GET 25...

4.2

I am upset, that VW made a bad business decision. I own a a 2013 Pass. TDI and I have owned a 68 Beetle, 72 Rabbit dies...

Ford and Volkswagen Most Critical Reviews

Lowest rated reviews
1

Ford sent me an invite to the grand opening sale today. Took the flyer in to buy the truck pictured in the ad. Salesman...

1

1,900 miles and the car makes a thunderous thrum when I brake from 70mph. Took it to Open Road VW of Bridgewater and...

Ford and Volkswagen Latest Reviews

Recent published reviews
1

a RECALL! Lincoln is a complicated nightmare. Must have been designed by 10-year-old children trying to design a...

Read all 812 reviews
1.1

I use my car to get to work. I am a disabled veteran. I bought it from Pensacola VW. I keep all of my vehicles running...

Read all 52 reviews

Ford and Volkswagen Products and Services

Most reviewed product and services
  • Ford Car (221 reviews)
  • Ford Warranty (64 reviews)
  • Ford Repair (59 reviews)
  • Volkswagen Car (58 reviews)
  • 2012 Volkswagen Jetta Car (6 reviews)
  • 2013 Volkswagen Jetta Car (4 reviews)