PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Subaru Of America and Ford as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Subaru Of America
Ford

Subaru Of America and Ford Overview

Total reviews
827
812
Company responses
0
0
Issues resolved
12
1

Subaru Of America was first mentioned on PissedConsumer on Dec 17, 2007 and since then this brand received 827 reviews. It is 15 reviews more than Ford received since Jun 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Subaru Of America customer support team than with Ford customer service.

Subaru Of America and Ford Consumer Ratings

Rank
29 out of 1243 in Auto category
47 out of 1243 in Auto category
Customer service
19 in category
41 in category
Product or Service Quality
24 in category
51 in category
Staff
18 in category
24 in category

According to consumer ratings and reviews, Subaru Of America ranks 18 points higher in the Auto category than Ford. People gave Subaru Of America 2 stars for Customer service criterion in Auto category and it is 113 points higher than the worst rated brand in this category. At the same time, Ford was rated 1.6 stars for Customer service criterion in this category and it is 91 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Subaru Of America has a higher rating than Ford. Regarding Staff criterion, consumers gave Subaru Of America 2.4 stars and it is 86% greater than other in category. Ford however was rated 2.1 stars and it is 82% greater than other in category.

Subaru Of America and Ford Rating Details

Customer service
2 (309 reviews)
1.6 (178 reviews)
Reviewer's quote

Battery in car was dead . Asked dealer in Bremerton wa who said call Subaru roadside assistance. No show after hours of waiting

PissedConsumer1730041

I tried to contact your customer service and opened a case 24002528 when I spoke to Joy she enter wrong information my car isn't at Greenway Ford is being fix by Gerber Collision and Glass. I called back to follow up with you customer service department and Terry hanged up on me saying I gave them...

Wendy L
Product or Service Quality
2 (288 reviews)
1.6 (173 reviews)
Reviewer's quote

I walked to my local service provider and had to have the battery replaced. In looking up any complaints about this matter, I find that many people have complained of the same thing. I have my original 19 year old Subaru Outback still in the family and it has only had three batteries in that span...

Maureen

Called them after three days, customer service says mechanic is having a hard time putting the motor head back. Week and a half after I pick my truck up heading home, service light comes on and my engine starts to miss and stutter. Immediately called Ford up and said I need to take the car in...

Kenneth
Staff
2.4 (286 reviews)
2.1 (119 reviews)
Reviewer's quote

...After a half hour of waiting and watching the survive staff just walk by without saying a thing. I left super pissed. I called in on Sunday and talked to the sales manager on staff, who assured me the survive manager would call me back to get this resolved...

Harlon

I received a text my truck was ready for pick up, but the staff could not explain the problem. I am now at day seven and after countless phone calls to the dealership and Ford customer service line. No one can explain the issue or offer assistance because the vehicle is not under warranty! My...

Dave B

Subaru Of America and Ford Pros and Cons

Pros
  • Auto all wheel drive
  • All wheel drive
  • Vehicle
  • I liked the truck very much until ford couldnt fix it
  • Truck until a lack of customer service
  • Ford vehicle
Cons
  • Customer service
  • Poor customer service
  • Service
  • Customer service
  • Would not honor recall
  • Took advantage of me

Subaru Of America and Ford Most Positive Reviews

Top rated reviews
5

Bought a new 2005 Outback LLBean and have had many problems
over the years but the most annoying is the continual failur...

5

THIS CAR IS SUPPOSED TO GET 25 MPG CITY AND 30 MPG HIGHWAY. IN REALITY IT GETS 19 MPG PERIOD!! I CAN'T EVEN GET 25...

Subaru Of America and Ford Most Critical Reviews

Lowest rated reviews
1

Bought a car for my daughter on August 10th 2014. Traded in my 2011 outback with a little over 21000 miles..I had added...

1

Ford sent me an invite to the grand opening sale today. Took the flyer in to buy the truck pictured in the ad. Salesman...

Subaru Of America and Ford Latest Reviews

Recent published reviews
1

Battery in car was dead . Asked dealer in Bremerton wa who said call Subaru roadside assistance. No show after hours of...

Read all 827 reviews
1

a RECALL! Lincoln is a complicated nightmare. Must have been designed by 10-year-old children trying to design a...

Read all 812 reviews

Subaru Of America and Ford Products and Services

Most reviewed product and services
  • Subaru Of America Car (134 reviews)
  • Subaru Of America Customer Care (62 reviews)
  • Subaru Of America Car Repair (39 reviews)
  • Ford Car (222 reviews)
  • Ford Warranty (64 reviews)
  • Ford Repair (59 reviews)