PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ford and Smart and Final as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ford
Smart and Final

Ford and Smart and Final Overview

Total reviews 1402 68
Company responses 0 0
Issues resolved 6 0

Ford and Smart and Final Consumer Ratings

Rank
62 out of 599 in Auto category
185 out of 533 in Supermarkets and Malls category
Customer service
69 in category
173 in category
Product or Service Quality
75 in category
159 in category
Warranty
61 in category
138 in category
Price Affordability
74 in category
164 in category

Ford and Smart and Final Rating Details

Customer service
1.6
(430 reviews)
1.2
(34 reviews)
Reviewer's quote

...Called customer service only to find out that they will reimburse for a rental of a Ford vehicle only and only $40 a day. This company is a joke, how are ppl still buying this name brand of a vehicle. If I could have given it 0 stars I would...

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...Customer service was a joke! Debbie A..

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Product or Service Quality
1.6
(412 reviews)
1.7
(30 reviews)
Reviewer's quote

...Valles, My name is Kevin Mayer and I had my 2007 Ford Ranger towed into your service department on Friday 2/9/2024, for a no start problem. My advisor is Miguel, and my repair order is 281413. I was informed on Wednesday 2/14, that the pcm is defective and needs replacement...

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...No one would answer the phones for customer service so I had to email customer service but still no reply over 8 days later..

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Warranty
1.9
(363 reviews)
1.7
(22 reviews)
Reviewer's quote

Hello, I bought a 2017 Ford fiesta brand new off the lot and it has broke down five times out of the past seven years and twice was not covered by warranty. I even had to get the Ford protect extended warranty because of how many times it kept breaking down..

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I was in the Union City Smart and Final 3/16/24 Saturday afternoon. The store was very busy. I am a senior citizen and have been shopping there since it opened as I am a longtime Union City resident.and have had very few problems with the store. Your Smart & Final digital code program does not work...

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Price Affordability
2.2
(324 reviews)
2.1
(22 reviews)
Reviewer's quote

...internet manager Bob (was great to deal with) went to financing and about 20 minutes to half hour later came back and said we can't sell you the car at that price of $7515. 00, he said it would be OVER 12,000!!! Where in the heck did this number come from? His explanation (which was rehearsed with the GM, I...

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The manager of smart n final store #352 located at 2305 E. Bonanza Rd. Las Vegas accused my 13 year old daughter of stealing a pack of meat. When I went to confront him he said he was watching us, he said he saw us pick of the pack of meat and then the meat disappeared. I told him to check his...

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Ford and Smart and Final Pros and Cons

Pros
  • I liked the truck very much until ford couldnt fix it
  • Truck until a lack of customer service
  • Ford vehicle
  • I use to love going there the help is great
  • Fair price
  • Like the store
Cons
  • Customer service
  • Lack of recall for known problem
  • Repairs
  • On line order not very good
  • Violates ada law
  • Violate civil law

Ford and Smart and Final Most Positive Reviews

Top rated reviews
5

Too specific, but ours just died, specifically, wrecked & we're in morning. I'm the wife and loved it/him "Fharris"...

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4.6

I was in your store located on Crenshaw and Artesia. I have been to this location a few times now. And everytime I have...

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5

2011 Mercury Milan electronic power steering goes out while driving making it extreamly hard to steer. Ford knows they...

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4.3

Hello. My name is Dr. Lena and I had a very uncomfortable and disrespectful experience at Smart and Final located in Gle...

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Ford and Smart and Final Most Critical Reviews

Lowest rated reviews
1

Had to replace ignition due to it would not start my mechanic said FORD made it with too much play in it and it will go...

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1

On 12/3/2020. I would like to report Smart & Final Store.
7815 Van Nuys Blvd, Van Nuys, CA 91402. The cashier in that...

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1

See my letter sent to the general manager at Ford of Montebello concerning my repair problems.
Good afternoon Mr. Valles,...

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1

On or about July 13th, 2020 at approximately 4:30pm, I was confronted by a store associate who harassed and discriminate...

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Ford and Smart and Final Latest Reviews

Recent published reviews
No votes

I had a question about diagnostics and repairs on my vehicle that was performed and my vehicle is acting worse now than...

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1

I was in the Union City Smart and Final 3/16/24 Saturday afternoon. The store was very busy. I am a senior citizen and...

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No votes

Local Ford dealership kept my vehicle for 19 days the first 12 days they didnt even touch it meanwhile having me rent a...

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1

The manager of smart n final store #352 located at 2305 E. Bonanza Rd. Las Vegas accused my 13 year old daughter of...

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