PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ford and Smart and Final as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ford
Smart and Final

Ford and Smart and Final Overview

Total reviews
856
30
Company responses
0
0
Issues resolved
1
0

Ford and Smart and Final Consumer Ratings

Rank
51 out of 474 in Auto category
105 out of 332 in Supermarkets and Malls category
Customer service
50 in category
59 in category
Product or Service Quality
51 in category
91 in category
Warranty
33 in category
44 in category
Website
50 in category
71 in category

Ford and Smart and Final Rating Details

Customer service
1.5 (196 reviews)
1.6 (10 reviews)
Reviewer's quote

..." Since I called to say there was a problem with the car, I've had nothing but lies from this service department and Ford Customer Service is a joke..

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...I call SHIPT customer service and was told I would receive a refund. As of today, I have not received a refund nor my groceries. I am now without groceries and the $89...

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Product or Service Quality
1.6 (191 reviews)
1.3 (6 reviews)
Reviewer's quote

2 days later on friday called my service advisor Hayden and left a message at his ext. to call me back to give me a status if my truck was fixed or not, got no call back so on saturday i called him and he said that the repairs would take several more days into the next week as parts were ordered....

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The employees at Smart &;;;;;;;;;;;;; Final at LaCienega &18th street are rude and obnoxious. I went there on 5 months ago and they were rude. Idecided to give it another try. They are the worst!

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Warranty
1.8 (162 reviews)
2 (6 reviews)
Reviewer's quote

...I called Ford customer care and was told the vehicle was past the 60k warranty and there is nothing that could be done at this time. The repair is $9000 to have the engine replaced. After some research, I found that this issue has effected hundreds/thousands of vehicles...

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I am an old employee of Smart and Final. First off, my experience working there was absolutely horrible. Communication between the branch managers and their bosses must have been pretty bad because it seemed like the managers had different expectations of their employees every other day. I never...

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Website
2.4 (153 reviews)
1.9 (7 reviews)
Reviewer's quote

...On Ford's website...

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Store number 434 the people at that store was very rude to everybody outside waiting to get in and I will not go back To none of your smart and final stores in the country ever again

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Ford and Smart and Final Pros and Cons

Pros
  • I liked the truck very much until ford couldnt fix it
  • Truck until a lack of customer service
  • Ford vehicle
  • I use to love going there the help is great
  • Fair price
  • Fair prices on some items
Cons
  • Customer service
  • Would not honor recall
  • No one to take my problem on
  • On line order not very good
  • No mask-free shopping
  • No mask-free -harassment free - discrimination free shopping

Ford and Smart and Final Most Positive Reviews

Top rated reviews
5

THIS CAR IS SUPPOSED TO GET 25 MPG CITY AND 30 MPG HIGHWAY. IN REALITY IT GETS 19 MPG PERIOD!! I CAN'T EVEN GET 25...

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No votes
5

2011 Mercury Milan electronic power steering goes out while driving making it extreamly hard to steer. Ford knows they...

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No votes

Ford and Smart and Final Most Critical Reviews

Lowest rated reviews
1

Ford sent me an invite to the grand opening sale today. Took the flyer in to buy the truck pictured in the ad. Salesman...

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1

Store number 434 the people at that store was very rude to everybody outside waiting to get in and I will not go back...

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1

i sent my mondeo for clutch repair kit. Upon collecting notice stale smell from the car and found out the carpet in the...

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1

I went to Smart and Final this morning (store #348) and noticed they are the ONLY store during this pandemic that does...

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Ford and Smart and Final Latest Reviews

Recent published reviews
No votes

All ford truck emblems fade and go to *** after only a few years. I have been a ford guy all my life, but should I...

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1

My shopper, Mr. Venson, told me that my ordered items was all in his cart but the cashier will not allow him to check...

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2.2

Took my truck in for warranty repairs and was told it would take about 3 days or so to order parts and repair but i had...

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No votes

I was treated very bad at one time they thought I stole some items being a black man that thought I stole instead of...

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Ford and Smart and Final Products and Services

Most reviewed product and services
  • Ford Car (225 reviews)
  • Ford Warranty (65 reviews)
  • Ford Repair (59 reviews)