PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ford and Mazda as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ford
Mazda

Ford and Mazda Overview

Total reviews
812
90
Company responses
0
0
Issues resolved
1
0

Ford was first mentioned on PissedConsumer on Jun 2, 2007 and since then this brand received 812 reviews. It is 722 reviews more than Mazda received since Jul 3, 2007.

Ford and Mazda Consumer Ratings

Rank
47 out of 1243 in Auto category
50 out of 1243 in Auto category
Customer service
41 in category
38 in category
Product or Service Quality
51 in category
48 in category
Warranty
34 in category
46 in category

According to consumer ratings and reviews, Ford ranks 3 points higher in the Auto category than Mazda. People gave Ford 1.6 stars for Customer service criterion in Auto category and it is 91 points higher than the worst rated brand in this category. At the same time, Mazda was rated 1.6 stars for Customer service criterion in this category and it is 94 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Mazda has a higher rating than Mazda. Regarding Warranty criterion, consumers gave Ford 1.8 stars and it is 74% greater than other in category. Mazda however was rated 1.5 stars and it is 65% greater than other in category.

Ford and Mazda Rating Details

Customer service
1.6 (178 reviews)
1.6 (34 reviews)
Reviewer's quote

I tried to contact your customer service and opened a case 24002528 when I spoke to Joy she enter wrong information my car isn't at Greenway Ford is being fix by Gerber Collision and Glass. I called back to follow up with you customer service department and Terry hanged up on me saying I gave them...

Wendy L

...Customer reps would not allow me to speak to a supervisor..

Carlo S
Product or Service Quality
1.6 (173 reviews)
1.6 (26 reviews)
Reviewer's quote

Called them after three days, customer service says mechanic is having a hard time putting the motor head back. Week and a half after I pick my truck up heading home, service light comes on and my engine starts to miss and stutter. Immediately called Ford up and said I need to take the car in...

Kenneth

...It is a production flaw either design or material. I've changed many infrared remote unit batteries with no breakage. I expected assistance such as the availability of fob shells that I could purchase to install my keys and transmitters in...

PissedConsumer1716652
Warranty
1.8 (147 reviews)
1.5 (29 reviews)
Reviewer's quote

...My factory warranty is still in effect. Why should I have to pay for something 3 years later ? I have liked and recommended Ford but I will NOT be buying another Ford and will definitely NOT be recommend Ford because of this. Is this the way Ford has decided to treat loyal customers...

Bruce S

I have video documented proof of an issue occurring while in warranty and all searched of the issue were "it's intermittent and goes away" of which my issue appeared to go away. Fast forward 50 days and the issue reared its head fiercely. I call Mazda and they say I'm out of warranty, I exclaim...

Brian P

Ford and Mazda Pros and Cons

Pros
  • I liked the truck very much until ford couldnt fix it
  • Truck until a lack of customer service
  • Ford vehicle
  • Reasonable maintenance
  • I love mazda
  • How they used to operate
Cons
  • Customer service
  • Would not honor recall
  • Took advantage of me
  • Does not stand behind its product
  • Horrible auto & maintenance services
  • Too many questions and at the end your have done nothing

Ford and Mazda Most Positive Reviews

Top rated reviews
5

THIS CAR IS SUPPOSED TO GET 25 MPG CITY AND 30 MPG HIGHWAY. IN REALITY IT GETS 19 MPG PERIOD!! I CAN'T EVEN GET 25...

5

Tye dealer just told us that it is a common problem to find the battery dead if the start button is accidentally pushed...

Ford and Mazda Most Critical Reviews

Lowest rated reviews
1

Ford sent me an invite to the grand opening sale today. Took the flyer in to buy the truck pictured in the ad. Salesman...

1

Power steering module went at 48k on my 2012 mazda 3 skyactiv . Mazda sucks , wont pay for warranty . Take the car and...

Ford and Mazda Latest Reviews

Recent published reviews
1

a RECALL! Lincoln is a complicated nightmare. Must have been designed by 10-year-old children trying to design a...

Read all 812 reviews
2.6

Cheap plastic armrest broke and Mazda don't want to repair it.

Read all 90 reviews

Ford and Mazda Products and Services

Most reviewed product and services
  • Ford Car (222 reviews)
  • Ford Warranty (64 reviews)
  • Ford Repair (59 reviews)
  • Mazda Car (43 reviews)
  • 2013 Mazda 3 Car (3 reviews)
  • Mazda Repair (3 reviews)