PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kia Motors and Ford as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kia Motors
Ford

Kia Motors and Ford Overview

Total reviews
885
820
Company responses
0
0
Issues resolved
1
1

Kia Motors was first mentioned on PissedConsumer on Jul 30, 2007 and since then this brand received 885 reviews. It is 65 reviews more than Ford received since Jun 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Kia Motors customer support team and Ford customer service.

Kia Motors and Ford Consumer Ratings

Rank
44 out of 1020 in Auto category
45 out of 1020 in Auto category
Customer service
34 in category
39 in category
Staff
34 in category
22 in category
Product or Service Quality
35 in category
50 in category

According to consumer ratings and reviews, Kia Motors ranks 1 points higher in the Auto category than Ford. People gave Kia Motors 1.6 stars for Customer service criterion in Auto category and it is 97 points higher than the worst rated brand in this category. At the same time, Ford was rated 1.5 stars for Customer service criterion in this category and it is 92 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Ford has a higher rating than Kia Motors. Regarding Product or Service Quality criterion, consumers gave Kia Motors 1.9 stars and it is 73% greater than other in category. Ford however was rated 1.6 stars and it is 62% greater than other in category.

Kia Motors and Ford Rating Details

Customer service
1.6 (218 reviews)
1.5 (182 reviews)
Reviewer's quote

Then, the senior manager of customer service can't even pick up the phone to call a manager in the title dept. It's one thing to note publish phone numbers of certain employees of a company, but I'm being told that the title dept doesn't even have a phone number that customer service can call....

PissedConsumer1727332

...I was pretty much told by the dealer and ford customer service to bad it is out of warranty. Water pump leaking repair $2000. 00...

PissedConsumer1754523
Staff
1.8 (203 reviews)
2 (121 reviews)
Reviewer's quote

Staff not Handel customers perfectly. Service manager rude behaviour. No much rush here but staff dinied washing and other services part...

Kerie

I received a text my truck was ready for pick up, but the staff could not explain the problem. I am now at day seven and after countless phone calls to the dealership and Ford customer service line. No one can explain the issue or offer assistance because the vehicle is not under warranty! My...

Dave B
Product or Service Quality
1.9 (189 reviews)
1.6 (175 reviews)
Reviewer's quote

...and refuse to pay for their shotty product. They should be put out of business..

Andrea C

...1 of there service #s is disconnected & other says they can not help. 2 dealers have looked at it. 1 charged $100 deductible and we still have the problem..

Zoya

Kia Motors and Ford Pros and Cons

Pros
  • Looks of vehicle
  • Kia sorento
  • Car
  • I liked the truck very much until ford couldnt fix it
  • Truck until a lack of customer service
  • Ford vehicle
Cons
  • Customer service
  • Never buy kia again
  • Defective part
  • Customer service
  • Would not honor recall
  • No one to take my problem on

Kia Motors and Ford Most Positive Reviews

Top rated reviews
5

i have 31000 miles on my 2012 kia optima and the nexen tires are shot,i have it on lease and i suppose im stuck with...

5

THIS CAR IS SUPPOSED TO GET 25 MPG CITY AND 30 MPG HIGHWAY. IN REALITY IT GETS 19 MPG PERIOD!! I CAN'T EVEN GET 25...

Kia Motors and Ford Most Critical Reviews

Lowest rated reviews
1

Customer Complaint- Kia Polokwane Dealership

I am writing to Complain about the Kia Dealership Polokwane. I have writte...

1

Ford sent me an invite to the grand opening sale today. Took the flyer in to buy the truck pictured in the ad. Salesman...

Kia Motors and Ford Latest Reviews

Recent published reviews

Continuing to have our car peel flaking paint all around the windshield

Read all 885 reviews

Mr. Matthews,
I’m glad you’ve reached out because I am slightly disgruntled regarding my experience at Ford this go round...

Read all 820 reviews

Kia Motors and Ford Products and Services

Most reviewed product and services
  • Kia Motors Car (350 reviews)
  • Kia Motors Warranty (52 reviews)
  • Kia Motors Customer Care (27 reviews)
  • Ford Car (223 reviews)
  • Ford Warranty (65 reviews)
  • Ford Repair (60 reviews)