PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ford and Kia Motors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ford
Kia Motors

Ford and Kia Motors Overview

Total reviews
812
879
Company responses
0
0
Issues resolved
1
1

Kia Motors was first mentioned on PissedConsumer on Jul 30, 2007 and since then this brand received 879 reviews. It is 67 reviews more than Ford received since Jun 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ford customer support team and Kia Motors customer service.

Ford and Kia Motors Consumer Ratings

Rank
46 out of 1243 in Auto category
45 out of 1243 in Auto category
Customer service
41 in category
36 in category
Product or Service Quality
51 in category
37 in category
Warranty
33 in category
20 in category

According to consumer ratings and reviews, Kia Motors ranks 1 points higher in the Auto category than Ford. People gave Ford 1.6 stars for Customer service criterion in Auto category and it is 91 points higher than the worst rated brand in this category. At the same time, Kia Motors was rated 1.6 stars for Customer service criterion in this category and it is 96 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Kia Motors has a higher rating than Ford. Regarding Warranty criterion, consumers gave Ford 1.8 stars and it is 75% greater than other in category. Kia Motors however was rated 2 stars and it is 85% greater than other in category.

Ford and Kia Motors Rating Details

Customer service
1.6 (178 reviews)
1.6 (217 reviews)
Reviewer's quote

I tried to contact your customer service and opened a case 24002528 when I spoke to Joy she enter wrong information my car isn't at Greenway Ford is being fix by Gerber Collision and Glass. I called back to follow up with you customer service department and Terry hanged up on me saying I gave them...

Wendy L

Then, the senior manager of customer service can't even pick up the phone to call a manager in the title dept. It's one thing to note publish phone numbers of certain employees of a company, but I'm being told that the title dept doesn't even have a phone number that customer service can call....

PissedConsumer1727332
Product or Service Quality
1.6 (173 reviews)
1.9 (187 reviews)
Reviewer's quote

Called them after three days, customer service says mechanic is having a hard time putting the motor head back. Week and a half after I pick my truck up heading home, service light comes on and my engine starts to miss and stutter. Immediately called Ford up and said I need to take the car in...

Kenneth

...and refuse to pay for their shotty product. They should be put out of business..

Andrea C
Warranty
1.8 (147 reviews)
2 (168 reviews)
Reviewer's quote

...My factory warranty is still in effect. Why should I have to pay for something 3 years later ? I have liked and recommended Ford but I will NOT be buying another Ford and will definitely NOT be recommend Ford because of this. Is this the way Ford has decided to treat loyal customers...

Bruce S

...Fortunately they replaced the motor under warranty. However, they damaged my exhaust when they replaced my motor. I documented potential problem with dealer and corporate...

steve s

Ford and Kia Motors Pros and Cons

Pros
  • I liked the truck very much until ford couldnt fix it
  • Truck until a lack of customer service
  • Ford vehicle
  • Looks of vehicle
  • Kia sorento
  • Car
Cons
  • Customer service
  • Would not honor recall
  • Took advantage of me
  • Customer service
  • Never buy kia again
  • Defective part

Ford and Kia Motors Most Positive Reviews

Top rated reviews
5

THIS CAR IS SUPPOSED TO GET 25 MPG CITY AND 30 MPG HIGHWAY. IN REALITY IT GETS 19 MPG PERIOD!! I CAN'T EVEN GET 25...

5

i have 31000 miles on my 2012 kia optima and the nexen tires are shot,i have it on lease and i suppose im stuck with...

Ford and Kia Motors Most Critical Reviews

Lowest rated reviews
1

Ford sent me an invite to the grand opening sale today. Took the flyer in to buy the truck pictured in the ad. Salesman...

1

Customer Complaint- Kia Polokwane Dealership

I am writing to Complain about the Kia Dealership Polokwane. I have writte...

Ford and Kia Motors Latest Reviews

Recent published reviews
1

a RECALL! Lincoln is a complicated nightmare. Must have been designed by 10-year-old children trying to design a...

Read all 812 reviews
1.1

This is my fourth review, which now makes it valid for me to file for lemon law. Which I WILL do. My issues include bad...

Read all 879 reviews

Ford and Kia Motors Products and Services

Most reviewed product and services
  • Ford Car (221 reviews)
  • Ford Warranty (64 reviews)
  • Ford Repair (59 reviews)
  • Kia Motors Car (347 reviews)
  • Kia Motors Warranty (50 reviews)
  • Kia Motors Repair (36 reviews)