PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jeep and Ford as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jeep
Ford

Jeep and Ford Overview

Total reviews
268
820
Company responses
0
0
Issues resolved
2
1

Ford was first mentioned on PissedConsumer on Jun 2, 2007 and since then this brand received 820 reviews. It is 552 reviews more than Jeep received since Jun 8, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Jeep customer support team than with Ford customer service.

Jeep and Ford Consumer Ratings

Rank
43 out of 1020 in Auto category
45 out of 1020 in Auto category
Customer service
31 in category
39 in category
Product or Service Quality
49 in category
50 in category
Warranty
28 in category
34 in category

According to consumer ratings and reviews, Jeep ranks 2 points higher in the Auto category than Ford. People gave Jeep 1.8 stars for Customer service criterion in Auto category and it is 100 points higher than the worst rated brand in this category. At the same time, Ford was rated 1.5 stars for Customer service criterion in this category and it is 92 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ford has a higher rating than Ford. Regarding Warranty criterion, consumers gave Jeep 1.9 stars and it is 79% greater than other in category. Ford however was rated 1.7 stars and it is 74% greater than other in category.

Jeep and Ford Rating Details

Customer service
1.8 (107 reviews)
1.5 (182 reviews)
Reviewer's quote

I would give them no stars for their customer service - I bought $60K brand new fully loaded Jeep Grand Cheeroke Overland...

maja a

...I was pretty much told by the dealer and ford customer service to bad it is out of warranty. Water pump leaking repair $2000. 00...

PissedConsumer1754523
Product or Service Quality
1.6 (105 reviews)
1.6 (175 reviews)
Reviewer's quote

...When I asked if engine problems are normal with their product every 70,000 miles and what a customer should expect. I was hung up I was a jeep enthusiast up till now I guess..

Jonathan S

...1 of there service #s is disconnected & other says they can not help. 2 dealers have looked at it. 1 charged $100 deductible and we still have the problem..

Zoya
Warranty
1.9 (98 reviews)
1.7 (150 reviews)
Reviewer's quote

...Of course, the warranty had just ran out in July. My wife is a small town doctor, and has to have her vehicle. We paid to have it fixed and if something cant be worked out about this...

John L

...My factory warranty is still in effect. Why should I have to pay for something 3 years later ? I have liked and recommended Ford but I will NOT be buying another Ford and will definitely NOT be recommend Ford because of this. Is this the way Ford has decided to treat loyal customers...

Bruce S

Jeep and Ford Pros and Cons

Pros
  • Vehicle
  • What i thought was a honest dealership
  • Dealership deal
  • I liked the truck very much until ford couldnt fix it
  • Truck until a lack of customer service
  • Ford vehicle
Cons
  • Customer service
  • Poor quality
  • Since all the issues just not happy with the vechile
  • Customer service
  • Would not honor recall
  • No one to take my problem on

Jeep and Ford Most Positive Reviews

Top rated reviews
5

I wanted to purchase a Jeep Cherokee but on the test drive I noticed my foot slipped off the gas peddle. The peddle...

5

THIS CAR IS SUPPOSED TO GET 25 MPG CITY AND 30 MPG HIGHWAY. IN REALITY IT GETS 19 MPG PERIOD!! I CAN'T EVEN GET 25...

Jeep and Ford Most Critical Reviews

Lowest rated reviews
1

Well, my dad wants to buy a car, so we looked it up online and they had it all well listed, but, when we got there, the...

1

Ford sent me an invite to the grand opening sale today. Took the flyer in to buy the truck pictured in the ad. Salesman...

Jeep and Ford Latest Reviews

Recent published reviews

No call back still waiting

Read all 268 reviews

Mr. Matthews,
I’m glad you’ve reached out because I am slightly disgruntled regarding my experience at Ford this go round...

Read all 820 reviews

Jeep and Ford Products and Services

Most reviewed product and services
  • Jeep Car (77 reviews)
  • Jeep Customer Care (31 reviews)
  • 2013 Jeep Grand Cherokee Car (6 reviews)
  • Ford Car (223 reviews)
  • Ford Warranty (65 reviews)
  • Ford Repair (60 reviews)