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  • 6 ISSUES RESOLVED
  • 785 TOTAL REVIEWS
  • $2.6M CLAIMED LOSSES
  • $8.9K AVERAGE LOSS
2.0
Customer service
Website
Discounts and Special Offers
Diversity of Products or Services
Location
  • Salesman 4
  • Service dept staff 3
  • I like the pickups and vans 3
  • Dealership 3
  • Service guy was helpfull 2

Customers don't like

  • Customer service16
  • Given the runaround7
  • No customer support5
  • Company refuses to recognize problem4
  • Poor customer service and quality of car3
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Ford

Auto
  • 0 ISSUES RESOLVED
  • 763 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $7.7K AVERAGE LOSS
2.1
Customer service
Website
Discounts and Special Offers
Diversity of Products or Services
Location
  • I liked the truck very much until ford couldnt fix it 7
  • Truck until a lack of customer service 6
  • Ford vehicle 4
  • Profesional sales representative 3
  • Location 3

Customers don't like

  • Customer service12
  • Would not honor recall4
  • Took advantage of me3
  • Repairs3
  • Unwillingness to honor warranty2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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basilhoffman
Burbank, California, United States #1356375

I have owned a Chevrolet Tahoe and a Lincoln Navigator. Both were good vehicles.

However, the extended warranty I bought from Ford for my Lincoln was proven in court to be a fraudulent document.

The court agreed that the Extended Service Plan document allows Ford to disregard the written terms of the agreement and deny claims for parts explicitly covered. The Extended Service plan now claims that more than 1000 parts are covered, but Ford actually only covers fewer than 300.