PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about General Motors and Ford as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

General Motors
Ford

General Motors and Ford Overview

Total reviews 1308 1402
Company responses 0 0
Issues resolved 11 6

General Motors and Ford Consumer Ratings

Rank
88 out of 599 in Auto category
62 out of 599 in Auto category
Customer service
84 in category
69 in category
Product or Service Quality
88 in category
75 in category
Discounts and Special Offers
69 in category
58 in category
Diversity of Products or Services
71 in category
57 in category

General Motors and Ford Rating Details

Customer service
1.5
(351 reviews)
1.6
(430 reviews)
Reviewer's quote

From: hector vela Sent: Thursday, March 14, 2024 1:16 PM To: Chuck Cartwright Cc: Bill Underwood Subject: Substandard Customer Service 3-14-24 [EXTERNAL] Mr. Cartwright, I just spoke to Ashley at 346-239-**** and shared my discontentment. I spoke to her earlier this morning at 8:20 AM...

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...Called customer service only to find out that they will reimburse for a rental of a Ford vehicle only and only $40 a day. This company is a joke, how are ppl still buying this name brand of a vehicle. If I could have given it 0 stars I would...

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Product or Service Quality
1.5
(333 reviews)
1.6
(412 reviews)
Reviewer's quote

I went to Hawk Chevrolet in forest park who refused to service the vehicle & was forced to ultimately go to Currie motors whom agreed to Schedule a service date. After this experience & having spent almost $30,000. 00 for a brand new car that *** up on me in (2) weeks, & then dealing with these low...

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...Valles, My name is Kevin Mayer and I had my 2007 Ford Ranger towed into your service department on Friday 2/9/2024, for a no start problem. My advisor is Miguel, and my repair order is 281413. I was informed on Wednesday 2/14, that the pcm is defective and needs replacement...

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Discounts and Special Offers
1.8
(285 reviews)
1.9
(298 reviews)
Reviewer's quote

...I fill out all the surveys after I have service but this doesnt make me feel special. I just want my new vehicle to not have issues. I pay a good penny for my car payment and I need results...

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But Ford makes special fuel line connectors just for this bypass procedure. I really think Ford is engaged in an unfair business practice and it is much more lucrative to keep replacing these faulty valves at $1,000 a pop rather than permanently fixing the problem for $20 in parts plus a small...

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Diversity of Products or Services
2
(282 reviews)
2.3
(317 reviews)
Reviewer's quote

If the transmission didn't have a service or flush at 50, 000 miles and is now over 1 00, 000 miles they won't perform any transmission services And they also stated that the fluid Is a detergent that cleans and can cause issues with the transmission and can induce failure and if the transmission...

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...com does NOT show any Vehicle History, while 7+ years of services done at the Ford Dealerships. Serious ISSUE - it violates the OEM's responsibility to inform the Vehicle Owner, about any safety recalls..

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General Motors and Ford Pros and Cons

Pros
  • Service dept staff
  • Salesman
  • Friendly staff on customer service
  • I liked the truck very much until ford couldnt fix it
  • Truck until a lack of customer service
  • Ford vehicle
Cons
  • Customer service
  • Given the runaround
  • Lemon
  • Customer service
  • Lack of recall for known problem
  • Repairs

General Motors and Ford Most Positive Reviews

Top rated reviews
5

Actually issue was not solved, but customer care did what they could . Turbo charger went bad just over a year after...

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5

Too specific, but ours just died, specifically, wrecked & we're in morning. I'm the wife and loved it/him "Fharris"...

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5

Customer Assistance Center:
In 2017 I was looking for a truck for my wife an I and after comparing several options I deci...

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5

2011 Mercury Milan electronic power steering goes out while driving making it extreamly hard to steer. Ford knows they...

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General Motors and Ford Most Critical Reviews

Lowest rated reviews
1

I have a 2005 Chevrolet cobalt and the vehicle has been nothing but problems which gm cares nothing about, power...

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1

Had to replace ignition due to it would not start my mechanic said FORD made it with too much play in it and it will go...

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1

Approximately (2) weeks ago I purchase a Brand new (sic) 2024 Chevy Malibu, & the electrical system for the Sterio/scree...

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1

See my letter sent to the general manager at Ford of Montebello concerning my repair problems.
Good afternoon Mr. Valles,...

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General Motors and Ford Latest Reviews

Recent published reviews
No votes

When will GM put out a recall on its lifter problems on 2017 Silverados ???
Just cost me over 5k to resolve out of my poc...

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No votes

I had a question about diagnostics and repairs on my vehicle that was performed and my vehicle is acting worse now than...

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No votes

I have a 2020 silverado diesel. The roof leaks where the camera is mounted. It's a factory defect. It should be covered...

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No votes

Local Ford dealership kept my vehicle for 19 days the first 12 days they didnt even touch it meanwhile having me rent a...

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