PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about General Motors and Ford as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

General Motors
Ford

General Motors and Ford Overview

Total reviews
843
820
Company responses
0
0
Issues resolved
8
1

General Motors was first mentioned on PissedConsumer on Nov 9, 2007 and since then this brand received 843 reviews. It is 23 reviews more than Ford received since Jun 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with General Motors customer support team than with Ford customer service.

General Motors and Ford Consumer Ratings

Rank
52 out of 1020 in Auto category
45 out of 1020 in Auto category
Customer service
53 in category
39 in category
Product or Service Quality
51 in category
50 in category
Website
53 in category
49 in category

According to consumer ratings and reviews, Ford ranks 7 points higher in the Auto category than General Motors. People gave General Motors 1.4 stars for Customer service criterion in Auto category and it is 78 points higher than the worst rated brand in this category. At the same time, Ford was rated 1.5 stars for Customer service criterion in this category and it is 92 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ford has a higher rating than Ford. Regarding Website criterion, consumers gave General Motors 2.2 stars and it is 60% greater than other in category. Ford however was rated 2.3 stars and it is 63% greater than other in category.

General Motors and Ford Rating Details

Customer service
1.4 (169 reviews)
1.5 (182 reviews)
Reviewer's quote

...Customer service SUCKS big fat 0..

Camesha

...I was pretty much told by the dealer and ford customer service to bad it is out of warranty. Water pump leaking repair $2000. 00...

PissedConsumer1754523
Product or Service Quality
1.6 (158 reviews)
1.6 (175 reviews)
Reviewer's quote

...I have even called the service advisor at the local dealership and she seems to know more about our claim than the Senior Advisor assigned to our case. We are extremely frustrated and just want this to be over. We want our money back for the lemon that was manufactured by GM...

PissedConsumer1770678

...1 of there service #s is disconnected & other says they can not help. 2 dealers have looked at it. 1 charged $100 deductible and we still have the problem..

Zoya
Website
2.2 (133 reviews)
2.3 (139 reviews)
Reviewer's quote

On the day of April 12th, 2014 I attempted to login to the GM Financial website using the same exact logins I always use. Instead of accessing their website easily, I instead received many login attempt errors. Their system kept telling me I needed to "create and account" and to click the...

Denard

...On Ford's website...

julie A

General Motors and Ford Pros and Cons

Pros
  • Salesman
  • Service guy was helpfull
  • Service dept staff
  • I liked the truck very much until ford couldnt fix it
  • Truck until a lack of customer service
  • Ford vehicle
Cons
  • Customer service
  • Given the runaround
  • No customer support
  • Customer service
  • Would not honor recall
  • No one to take my problem on

General Motors and Ford Most Positive Reviews

Top rated reviews
5

I took my suv to labadie in bay city, mi., and the staff there is very unprofessional. It appears they enjoy giving...

5

THIS CAR IS SUPPOSED TO GET 25 MPG CITY AND 30 MPG HIGHWAY. IN REALITY IT GETS 19 MPG PERIOD!! I CAN'T EVEN GET 25...

General Motors and Ford Most Critical Reviews

Lowest rated reviews
1

My key gets stuck in my ignition and I went to the Rick Hendrick dealership in Charleston, SC to see if there was a...

1

Ford sent me an invite to the grand opening sale today. Took the flyer in to buy the truck pictured in the ad. Salesman...

General Motors and Ford Latest Reviews

Recent published reviews
1

July 22, 2019, we (Fiance and I) purchased a 2019 Chevrolet Silverado from Crews Chevrolet in North Charleston, SC. With...

Read all 843 reviews

Mr. Matthews,
I’m glad you’ve reached out because I am slightly disgruntled regarding my experience at Ford this go round...

Read all 820 reviews

General Motors and Ford Products and Services

Most reviewed product and services
  • General Motors Warranty (37 reviews)
  • General Motors Customer Care (36 reviews)
  • General Motors Transmission (23 reviews)
  • Ford Car (223 reviews)
  • Ford Warranty (65 reviews)
  • Ford Repair (60 reviews)