PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ford and General Motors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ford
General Motors

Ford and General Motors Overview

Total reviews
812
837
Company responses
0
0
Issues resolved
1
8

General Motors was first mentioned on PissedConsumer on Nov 9, 2007 and since then this brand received 837 reviews. It is 25 reviews more than Ford received since Jun 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with General Motors customer support team than with Ford customer service.

Ford and General Motors Consumer Ratings

Rank
47 out of 1243 in Auto category
51 out of 1243 in Auto category
Customer service
41 in category
No votes
Product or Service Quality
51 in category
No votes
Warranty
34 in category
No votes

According to consumer ratings and reviews, Ford ranks 4 points higher in the Auto category than General Motors. People gave Ford 1.6 stars for Customer service criterion in Auto category and it is 91 points higher than the worst rated brand in this category. Regarding Warranty criterion, consumers gave Ford 1.8 stars and it is 74% greater than other in category.

Ford and General Motors Rating Details

Customer service
1.6 (178 reviews)
No votes
Reviewer's quote

I tried to contact your customer service and opened a case 24002528 when I spoke to Joy she enter wrong information my car isn't at Greenway Ford is being fix by Gerber Collision and Glass. I called back to follow up with you customer service department and Terry hanged up on me saying I gave them...

Wendy L

...so your telling me you department is customer service and you dont have any numbers to other departments? I thought that was your job ..

Lakeisha K
Product or Service Quality
1.6 (173 reviews)
No votes
Reviewer's quote

Called them after three days, customer service says mechanic is having a hard time putting the motor head back. Week and a half after I pick my truck up heading home, service light comes on and my engine starts to miss and stutter. Immediately called Ford up and said I need to take the car in...

Kenneth

You can best believe after being a witness to this defective product, I will do whatever is possible to see GM pay for a faulty product they shrug their shoulders. I'm fortunate to be able to spend the $300 immediately for the repair because of my family's safety. Not everyone can afford the...

PissedConsumer1506678
Warranty
1.8 (147 reviews)
No votes
Reviewer's quote

...My factory warranty is still in effect. Why should I have to pay for something 3 years later ? I have liked and recommended Ford but I will NOT be buying another Ford and will definitely NOT be recommend Ford because of this. Is this the way Ford has decided to treat loyal customers...

Bruce S

...The gasket had a 1 year warranty. Since it was put in they have changed the warranty to 2 years. I bought a new truck from them last year and have spent thousands the last few years fixing my truck and my sons cars there so I thought they could easily stand behind that gasket...

John m

Ford and General Motors Pros and Cons

Pros
  • I liked the truck very much until ford couldnt fix it
  • Truck until a lack of customer service
  • Ford vehicle
  • Salesman
  • Service guy was helpfull
  • Service dept staff
Cons
  • Customer service
  • Would not honor recall
  • Took advantage of me
  • Customer service
  • Given the runaround
  • No customer support

Ford and General Motors Most Positive Reviews

Top rated reviews
5

THIS CAR IS SUPPOSED TO GET 25 MPG CITY AND 30 MPG HIGHWAY. IN REALITY IT GETS 19 MPG PERIOD!! I CAN'T EVEN GET 25...

5

I took my suv to labadie in bay city, mi., and the staff there is very unprofessional. It appears they enjoy giving...

Ford and General Motors Most Critical Reviews

Lowest rated reviews
1

Ford sent me an invite to the grand opening sale today. Took the flyer in to buy the truck pictured in the ad. Salesman...

1

My key gets stuck in my ignition and I went to the Rick Hendrick dealership in Charleston, SC to see if there was a...

Ford and General Motors Latest Reviews

Recent published reviews
1

a RECALL! Lincoln is a complicated nightmare. Must have been designed by 10-year-old children trying to design a...

Read all 812 reviews

Are there any recalls on the 2011 Malibu with transmission problems. My car is not going over 20 mph and is not going...

Read all 837 reviews

Ford and General Motors Products and Services

Most reviewed product and services
  • Ford Car (222 reviews)
  • Ford Warranty (64 reviews)
  • Ford Repair (59 reviews)
  • General Motors Warranty (37 reviews)
  • General Motors Customer Care (35 reviews)
  • General Motors Transmission (23 reviews)