PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ford and General Motors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ford
General Motors

Ford and General Motors Overview

Total reviews
851
854
Company responses
0
0
Issues resolved
1
8

Ford and General Motors Consumer Ratings

Rank
49 out of 474 in Auto category
61 out of 474 in Auto category
Customer service
49 in category
62 in category
Product or Service Quality
51 in category
55 in category
Warranty
34 in category
50 in category
Website
53 in category
58 in category

Ford and General Motors Rating Details

Customer service
1.5 (193 reviews)
1.4 (171 reviews)
Reviewer's quote

..." Since I called to say there was a problem with the car, I've had nothing but lies from this service department and Ford Customer Service is a joke..

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...Their customer service used a..

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Product or Service Quality
1.6 (188 reviews)
1.6 (157 reviews)
Reviewer's quote

...After talking to 2 service managers from different dealerships. They said it is either a design issue or a manufacture defect (and off the record) they have replaced many engines with the same defect. After 40 years of Ford vehicles at this point I am not inclined to purchase another Ford...

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...I have owned at least 30 new GM vehicles and will not purchase another after this worst display of customer service I have ever seen. New window is $1000..

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Warranty
1.8 (160 reviews)
1.5 (117 reviews)
Reviewer's quote

Could not drive brand new unit at speed limit had to spend money to have fix no warranty this is safety..

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...The gasket had a 1 year warranty. Since it was put in they have changed the warranty to 2 years. I bought a new truck from them last year and have spent thousands the last few years fixing my truck and my sons cars there so I thought they could easily stand behind that gasket...

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Website
2.4 (150 reviews)
2.2 (133 reviews)
Reviewer's quote

...On Ford's website...

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On the day of April 12th, 2014 I attempted to login to the GM Financial website using the same exact logins I always use. Instead of accessing their website easily, I instead received many login attempt errors. Their system kept telling me I needed to "create and account" and to click the...

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Ford and General Motors Pros and Cons

Pros
  • I liked the truck very much until ford couldnt fix it
  • Truck until a lack of customer service
  • Ford vehicle
  • Salesman
  • Dealership
  • Service dept staff
Cons
  • Customer service
  • Would not honor recall
  • No one to take my problem on
  • Customer service
  • Given the runaround
  • No customer support

Ford and General Motors Most Positive Reviews

Top rated reviews
5

THIS CAR IS SUPPOSED TO GET 25 MPG CITY AND 30 MPG HIGHWAY. IN REALITY IT GETS 19 MPG PERIOD!! I CAN'T EVEN GET 25...

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5

I took my suv to labadie in bay city, mi., and the staff there is very unprofessional. It appears they enjoy giving...

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5

2011 Mercury Milan electronic power steering goes out while driving making it extreamly hard to steer. Ford knows they...

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5

My transmission had a total failure at 55,000. Two months out of warranty. Nobody would offer any assistance. It's a...

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Ford and General Motors Most Critical Reviews

Lowest rated reviews
1

Ford sent me an invite to the grand opening sale today. Took the flyer in to buy the truck pictured in the ad. Salesman...

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1

My key gets stuck in my ignition and I went to the Rick Hendrick dealership in Charleston, SC to see if there was a...

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1

i sent my mondeo for clutch repair kit. Upon collecting notice stale smell from the car and found out the carpet in the...

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1

I purchased a 2012 Malibu LT in January of 2012. Since the purchase, I have been to the service department at least...

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Ford and General Motors Latest Reviews

Recent published reviews
No votes

Dear Sir,
I am Vishnu Pareek Director of Ayojan Builders and Developers; I have a Ford Endeavour CAR which I purchased in...

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1

General motors offered to pay half the cost to replace cracked dashboard. My half was $735.00. Dealership installed...

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2.5

Bought a 2020 car on Saturday. On Monday, it died. Today is Thursday and I only talked to the service manager because I...

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3.2

I have an open case with GM Ive had it open for two weeks now its been escalated to level two. I was unable to get any...

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Ford and General Motors Products and Services

Most reviewed product and services
  • Ford Car (225 reviews)
  • Ford Warranty (65 reviews)
  • Ford Repair (59 reviews)
  • General Motors Warranty (37 reviews)
  • General Motors Customer Care (36 reviews)
  • General Motors Transmission (25 reviews)