PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ford Credit and Southeast Toyota Finance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ford Credit
Southeast Toyota Finance

Ford Credit and Southeast Toyota Finance Overview

Total reviews
238
351
Company responses
0
277
Issues resolved
0
2

Ford Credit and Southeast Toyota Finance Consumer Ratings

Rank
212 out of 1862 in Financial Services category
128 out of 1862 in Financial Services category
Customer service
224 in category
240 in category
Billing Practices
147 in category
159 in category
Website
135 in category
154 in category
Product or Service Quality
154 in category
146 in category

Ford Credit and Southeast Toyota Finance Rating Details

Customer service
1.3 (94 reviews)
1.3 (126 reviews)
Reviewer's quote

...The people are so evil in the customer service and repo redemption. I woke up for work one morning and saw my car was gone. They used a sneaky evil desperate for business repo company ALCAR...

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... how this promotion is and works July2/2020 to August 3/2020 I just want to make it clear that you need trained personnel and trained to perform a position of customer service,the person who answered me by phone was Claudia July 29/2020 5:30 PM Easter Time if you want you cand find out the monitoring of your calls how she is going to questions me that because I bought 2 cars if I had no money that seems to me to be lack of respect and professionalism. SETF Acc 001010000004327562 and Acc 001010000004331343. Waiting for you reply Iván A Barros R...

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Billing Practices
1.5 (77 reviews)
1.4 (100 reviews)
Reviewer's quote

...Some of their business practices are legally questionable..

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I had to contact office in their corporate location for getting correct payment and credits on my credit files, which they are still not reporting in a timely manner, but get ahold of the corporate location to get onto the billing dept. which they hated but I WANT CREDIT FOR MY PAYMENTS..

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Website
2.3 (76 reviews)
2.1 (96 reviews)
Reviewer's quote

I highly recommend no on buy a car from Ford Credit. My experience is absolutely pathetic. Purchase a car from them in 2017. My payments were over $400 every two weeks. I fell behind and they treated my terrible especially the finance manager. I ended up returning car cause I could not afford...

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...I have to wonder how many complaints have to be sent in before they are investigated??? Never dealt with the website, that is why they get 1 star from me..

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Product or Service Quality
1.7 (72 reviews)
1.8 (109 reviews)
Reviewer's quote

... which I made through their automated phone payment system 2 days before it was due, call the number they gave me to call to correct the issue, get a customer service call center in some 3rd world, non English speaking country, after 3 hours I finally get a person that I can sort of understand, They tell me to call the automated phone payment center and talk to the machine to make it right because they cannot process payment information....

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Customer service is very very Good experience..

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Ford Credit and Southeast Toyota Finance Pros and Cons

Pros
  • Accountability and follow up
  • Vehicles and leasing
  • What seemed to be simple financing and payments
  • Quality of car general service and the toyota care plan 25
  • Product
  • Making payments is easy
Cons
  • Customer service
  • Fact that there appeared to be deception
  • Pay for late fees because autopay did not work properly
  • Customer service
  • There lack of honesty
  • Customer services

Ford Credit and Southeast Toyota Finance Most Positive Reviews

Top rated reviews
5

I was unemployed and their line peaple offered me a and extension. No forms got sent to the house, we went on line and...

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5

I was just trying to find out why I was blocked off my account but I found out that I had paid it in full everything is...

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5

They are fantastic and resolved my issue fast. They are professionals in what they do. Thank you!

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5

Customer service is very very Good experience

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Ford Credit and Southeast Toyota Finance Most Critical Reviews

Lowest rated reviews
1

Ford let me buy 2014 Focus and drive home. Next day realized couldn't afford both payments: Ford wouldn't take old car...

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1

I used Toyota finance out ofCharleston SC and it has been a dishonest experience. My husband and I were told we could...

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1

Purchased a 2015 Ford F250 and used Ford Motor Credit financing. Monthly payments are drafted automatically from my...

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1

Bought a Corolla in 94. No SETF then just World Omni. Made payments to a processing center in Atlanta. Never heard a...

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Ford Credit and Southeast Toyota Finance Latest Reviews

Recent published reviews
1

Answer your phone please. I need an extension

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1

BEWARE - If you send in a check, take a copy of it before sending. I made my first payment and added an extra $250.00. S...

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No votes

Need a lien letter that my car is payoff

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5

To whom it may concerne: A few days ago I sent an email I did not have answered to my concerned,because of was hat Iam...

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Ford Credit and Southeast Toyota Finance Products and Services

Most reviewed product and services
  • Ford Credit Customer Care (41 reviews)
  • Ford Credit Auto Loan (32 reviews)
  • Ford Credit Auto Leasing (18 reviews)
  • Southeast Toyota Finance Customer Care (58 reviews)
  • Southeast Toyota Finance Auto Leasing (31 reviews)
  • Southeast Toyota Finance Leasing (17 reviews)