PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ford Credit and Santander Consumer Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ford Credit
Santander Consumer Usa

Ford Credit and Santander Consumer Usa Overview

Total reviews
236
1294
Company responses
0
0
Issues resolved
0
1

Ford Credit and Santander Consumer Usa Consumer Ratings

Rank
205 out of 1845 in Financial Services category
326 out of 1845 in Financial Services category
Customer service
221 in category
245 in category
Website
137 in category
256 in category
Billing Practices
144 in category
178 in category
Product or Service Quality
149 in category
239 in category

Ford Credit and Santander Consumer Usa Rating Details

Customer service
1.3 (93 reviews)
1.3 (239 reviews)
Reviewer's quote

...The people are so evil in the customer service and repo redemption. I woke up for work one morning and saw my car was gone. They used a sneaky evil desperate for business repo company ALCAR...

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...But then I was told they didn't have a cell number for me and asked me to call customer service. Butsurprise!there's no 24-hour live representative. (WHY NOT????) So after all this time I still can't get my mobile app to work...

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Website
2.3 (76 reviews)
1.6 (222 reviews)
Reviewer's quote

I highly recommend no on buy a car from Ford Credit. My experience is absolutely pathetic. Purchase a car from them in 2017. My payments were over $400 every two weeks. I fell behind and they treated my terrible especially the finance manager. I ended up returning car cause I could not afford...

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...I don't even know if my payments are going through! I pull up pending payments after make a payment and there is nothing there! You would think with all this technology now, they would have a website that actually worked. ..

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Billing Practices
1.5 (76 reviews)
1.3 (175 reviews)
Reviewer's quote

...Some of their business practices are legally questionable..

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I would like to be a part of the law suit in regards to the unfair practices by santander..

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Product or Service Quality
1.7 (71 reviews)
1.3 (214 reviews)
Reviewer's quote

... which I made through their automated phone payment system 2 days before it was due, call the number they gave me to call to correct the issue, get a customer service call center in some 3rd world, non English speaking country, after 3 hours I finally get a person that I can sort of understand, They tell me to call the automated phone payment center and talk to the machine to make it right because they cannot process payment information....

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Santander Consumer USA is not recognized or accredited by the BBB for poor quality service and taking advantage of customers. Santander Consumer USA is a scam. If you are looking for a Loan make sure the business is legit and accredited by the BBB..

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Ford Credit and Santander Consumer Usa Pros and Cons

Pros
  • Accountability and follow up
  • Vehicles and leasing
  • What seemed to be simple financing and payments
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
Cons
  • Customer service
  • Fact that there appeared to be deception
  • Pay for late fees because autopay did not work properly
  • Customer service
  • Rude managers
  • Being hung up on

Ford Credit and Santander Consumer Usa Most Positive Reviews

Top rated reviews
5

I was unemployed and their line peaple offered me a and extension. No forms got sent to the house, we went on line and...

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5

I had no problem with them they never call about payment hope to get my title car will be paid of in two month

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5

They are fantastic and resolved my issue fast. They are professionals in what they do. Thank you!

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5

Today pay shows $4846. 0 but when contacting Santander the amount has went up in days to $5064.23. I asked for them to...

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Ford Credit and Santander Consumer Usa Most Critical Reviews

Lowest rated reviews
1

Ford let me buy 2014 Focus and drive home. Next day realized couldn't afford both payments: Ford wouldn't take old car...

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1

I have been paying on a 2006 Nissan Altima for 6 1/2 years. I called in June of this year to tell Santander to change...

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1

Purchased a 2015 Ford F250 and used Ford Motor Credit financing. Monthly payments are drafted automatically from my...

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1

I sent them a cashiers check and 6 months later they sent me a over due amount. When I called they went over my bills...

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Ford Credit and Santander Consumer Usa Latest Reviews

Recent published reviews
2.4

Nobody available due to high call volume

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No votes

Was directed to go online to submit my request

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No votes

My car has been paid off through bankruptcy for a year and a half and I still do not have my title.

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1

I would like to be a part of the law suit in regards to the unfair practices by santander

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Ford Credit and Santander Consumer Usa Products and Services

Most reviewed product and services
  • Ford Credit Customer Care (41 reviews)
  • Ford Credit Auto Loan (32 reviews)
  • Ford Credit Auto Leasing (18 reviews)
  • Santander Consumer Usa Loan (446 reviews)
  • Santander Consumer Usa Auto Loan (177 reviews)
  • Santander Consumer Usa Account (98 reviews)