PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ford Credit and Santander Consumer Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ford Credit
Santander Consumer Usa

Ford Credit and Santander Consumer Usa Overview

Total reviews 236 1292
Company responses 0 0
Issues resolved 0 1

Ford Credit and Santander Consumer Usa Consumer Ratings

Rank
247 out of 1895 in Financial Services category
343 out of 1895 in Financial Services category
Customer service
No votes
No votes
Website
No votes
No votes
Billing Practices
No votes
No votes
Product or Service Quality
No votes
No votes

Ford Credit and Santander Consumer Usa Rating Details

Customer service
No votes
No votes
Reviewer's quote

...reflecting the payoff of the loan, a lien release or title; all of which they promised sending me back in July when I first contacted them via their customer service link. Initially they claimed they had mailed everything to my previous address as I had updated it after they sent everything, then they recanted and said I updated...

Read full review

...But then I was told they didn't have a cell number for me and asked me to call customer service. Butsurprise!there's no 24-hour live representative. (WHY NOT????) So after all this time I still can't get my mobile app to work...

Read full review
Website
No votes
No votes
Reviewer's quote

We turned in our lease with mileage overage. They charged us high for that even though we tried to tell them that we got rid of a car during covid 19 due to job loss. Then they added on over 300 dollars for a clear coat on the roof!!! We told them we were having financial hardship right now. They...

Read full review

...I don't even know if my payments are going through! I pull up pending payments after make a payment and there is nothing there! You would think with all this technology now, they would have a website that actually worked. ..

Read full review
Billing Practices
No votes
No votes
Reviewer's quote

...Some of their business practices are legally questionable..

Read full review

I would like to be a part of the law suit in regards to the unfair practices by santander..

Read full review
Product or Service Quality
No votes
No votes
Reviewer's quote

...The people are so evil in the customer service and repo redemption. I woke up for work one morning and saw my car was gone. They used a sneaky evil desperate for business repo company ALCAR...

Read full review

Santander Consumer USA is not recognized or accredited by the BBB for poor quality service and taking advantage of customers. Santander Consumer USA is a scam. If you are looking for a Loan make sure the business is legit and accredited by the BBB..

Read full review

Ford Credit and Santander Consumer Usa Pros and Cons

Pros
  • Accountability and follow up
  • What seemed to be simple financing and payments
  • Vehicles and leasing
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
Cons
  • Customer service
  • Fact that there appeared to be deception
  • Pay for late fees because autopay did not work properly
  • Customer service
  • Rude managers
  • Being hung up on

Ford Credit and Santander Consumer Usa Most Positive Reviews

Top rated reviews
5

I was unemployed and their line peaple offered me a and extension. No forms got sent to the house, we went on line and...

Read full review
5

I had no problem with them they never call about payment hope to get my title car will be paid of in two month

Read full review
5

They are fantastic and resolved my issue fast. They are professionals in what they do. Thank you!

Read full review
5

Today pay shows $4846. 0 but when contacting Santander the amount has went up in days to $5064.23. I asked for them to...

Read full review

Ford Credit and Santander Consumer Usa Most Critical Reviews

Lowest rated reviews
1

Ford let me buy 2014 Focus and drive home. Next day realized couldn't afford both payments: Ford wouldn't take old car...

Read full review
1

I have been paying on a 2006 Nissan Altima for 6 1/2 years. I called in June of this year to tell Santander to change...

Read full review
1

Purchased a 2015 Ford F250 and used Ford Motor Credit financing. Monthly payments are drafted automatically from my...

Read full review
1

I sent them a cashiers check and 6 months later they sent me a over due amount. When I called they went over my bills...

Read full review

Ford Credit and Santander Consumer Usa Latest Reviews

Recent published reviews
1

I paid off my loan approximately 6 months early this past May 2020. I still have not received any documents reflecting...

Read full review
5

The loan release will be Emailed and Postal Service mail to my address. This may take up to 10 days

Read full review
1

We turned in our lease with mileage overage. They charged us high for that even though we tried to tell them that we...

Read full review
1

I have been paying on my loan for 7 years still owed 6800 on a 2010 Acadia during Covid came and took my car after I...

Read full review

Ford Credit and Santander Consumer Usa Products and Services

Most reviewed product and services
  • Ford Credit Auto Loan (31 reviews)
  • Ford Credit Auto Leasing (18 reviews)
  • Ford Credit Loan (16 reviews)
  • Santander Consumer Usa Loan (446 reviews)
  • Santander Consumer Usa Auto Loan (179 reviews)
  • Santander Consumer Usa Manager (12 reviews)