PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ford Credit and Mid Atlantic Finance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ford Credit
Mid Atlantic Finance

Ford Credit and Mid Atlantic Finance Overview

Total reviews
238
29
Company responses
0
0
Issues resolved
0
1

Ford Credit and Mid Atlantic Finance Consumer Ratings

Rank
212 out of 1862 in Financial Services category
385 out of 1862 in Financial Services category
Customer service
222 in category
624 in category
Billing Practices
145 in category
230 in category
Website
135 in category
316 in category
Product or Service Quality
154 in category
281 in category

Ford Credit and Mid Atlantic Finance Rating Details

Customer service
1.3 (94 reviews)
1 (12 reviews)
Reviewer's quote

...The people are so evil in the customer service and repo redemption. I woke up for work one morning and saw my car was gone. They used a sneaky evil desperate for business repo company ALCAR...

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...By far the rudest customer service I've ever experienced. I asked to speak with a supervisor and she (Crystal ext 481) was more rude than the csr I was telling on! Furthermore, the car was a lemon to being with. Since day one I've been shoveling money into it...

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Billing Practices
1.5 (77 reviews)
1.1 (14 reviews)
Reviewer's quote

...Some of their business practices are legally questionable..

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Now I'm researching law suits against this company and how to start a class action against them for predatory lending and collection practices. Their "late" fees have undone all of the good credit I had built when the loan was with the original lender. My brother toldme I'm not the first or the...

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Website
2.3 (76 reviews)
1.3 (13 reviews)
Reviewer's quote

I highly recommend no on buy a car from Ford Credit. My experience is absolutely pathetic. Purchase a car from them in 2017. My payments were over $400 every two weeks. I fell behind and they treated my terrible especially the finance manager. I ended up returning car cause I could not afford...

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I have had my vehicle for a few months. Made my payments and only a small portion was applied to my balance. It's unknown why my payments are not being applied. I do not owe what is being posted.

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Product or Service Quality
1.7 (72 reviews)
1.1 (11 reviews)
Reviewer's quote

... which I made through their automated phone payment system 2 days before it was due, call the number they gave me to call to correct the issue, get a customer service call center in some 3rd world, non English speaking country, after 3 hours I finally get a person that I can sort of understand, They tell me to call the automated phone payment center and talk to the machine to make it right because they cannot process payment information....

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They clearly do not know how to do their job, it is unorganized and very rude customer service. I have had patience with these people but its to the point where im arguing with them everytime because they still demand me to do something ive comfirmed to them about dozen times!! I would like for my...

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Ford Credit and Mid Atlantic Finance Pros and Cons

Pros
  • Accountability and follow up
  • Vehicles and leasing
  • What seemed to be simple financing and payments
No votes
Cons
  • Customer service
  • Fact that there appeared to be deception
  • Pay for late fees because autopay did not work properly
  • Wont call me back
  • Wont answer phones
  • Loan being sold to them

Ford Credit and Mid Atlantic Finance Most Positive Reviews

Top rated reviews
5

I was unemployed and their line peaple offered me a and extension. No forms got sent to the house, we went on line and...

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No votes
5

They are fantastic and resolved my issue fast. They are professionals in what they do. Thank you!

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No votes

Ford Credit and Mid Atlantic Finance Most Critical Reviews

Lowest rated reviews
1

Ford let me buy 2014 Focus and drive home. Next day realized couldn't afford both payments: Ford wouldn't take old car...

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1

My loan was sold to them without my knowledge even though my own brother worked for the buy here pay here lot that i...

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1

Purchased a 2015 Ford F250 and used Ford Motor Credit financing. Monthly payments are drafted automatically from my...

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1

Valled to get a 10 day payoff. Used a balance transfer check drawn on my credit card. 14 days later payment still hasnt...

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Ford Credit and Mid Atlantic Finance Latest Reviews

Recent published reviews
1

Answer your phone please. I need an extension

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No votes

want to know what i still owe on my car loan please send papers or call me at my home at 484 593 0070

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No votes

Need a lien letter that my car is payoff

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No votes

They me 5 to6 times a day i told them i was out of work due tovthis virus that is going here i send them some money but...

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Ford Credit and Mid Atlantic Finance Products and Services

Most reviewed product and services
  • Ford Credit Customer Care (41 reviews)
  • Ford Credit Auto Loan (32 reviews)
  • Ford Credit Auto Leasing (18 reviews)
  • Mid Atlantic Finance Auto Loan (5 reviews)
  • Mid Atlantic Finance Customer Care (4 reviews)
  • Mid Atlantic Finance Auto Leasing (2 reviews)