PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gm Financial and Ford Credit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gm Financial
Ford Credit

Gm Financial and Ford Credit Overview

Total reviews
203
216
Company responses
0
0
Issues resolved
0
0

Ford Credit was first mentioned on PissedConsumer on Apr 30, 2008 and since then this brand received 216 reviews. It is 13 reviews more than Gm Financial received since Apr 3, 2012.

Gm Financial and Ford Credit Consumer Ratings

Rank
273 out of 2599 in Financial Services category
207 out of 2599 in Financial Services category
Customer service
243 in category
227 in category
Billing Practices
177 in category
137 in category
Reliability
154 in category
100 in category

According to consumer ratings and reviews, Ford Credit ranks 66 points higher in the Financial Services category than Gm Financial. People gave Gm Financial 1.2 stars for Customer service criterion in Financial Services category and it is 409 points higher than the worst rated brand in this category. At the same time, Ford Credit was rated 1.3 stars for Customer service criterion in this category and it is 425 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Ford Credit has a higher rating than Gm Financial. Regarding Reliability criterion, consumers gave Gm Financial 1.4 stars and it is 76% greater than other in category. Ford Credit however was rated 1.8 stars and it is 85% greater than other in category.

Gm Financial and Ford Credit Rating Details

Customer service
1.2 (104 reviews)
1.3 (87 reviews)
Reviewer's quote

...The customer service for gm finance never told me it would stop my automatic payments I had for years. They never emailed me called but their messages were like spam never saying they were gm. I had to drag my handicapped son with me to straighten it out...

Margaret P

And immediately after they gave me back my car and I drove it to work I noticed the oil leak and called the service department and they had me drive the vehicle right back to the dealership and by then it was overheated and oil was dripping out from underneath. They took me out to the shop once...

Diane R
Billing Practices
1.2 (102 reviews)
1.4 (67 reviews)
Reviewer's quote

My father passed away on 3/3/19 and had a car financed with GM Financial. His payments were $981/mo for a 2015 Grand Cherokee. I reached out to the collections division to see how I could assume payments at a more reasonable rate. They offered to decrease the payments to $750/mo and extend the life...

Laura M

Ford Credit refuses to help any customers. Never get a car with Ford Credit.

PissedConsumer1117842
Reliability
1.4 (98 reviews)
1.8 (61 reviews)
Reviewer's quote

I started a lease in June 2019 I had autopay set up with my bank For some reason the first payment was not made on time so I paid with check The payments are now okay with the autopay But because oy the one late payment my credit score dropped from 813 to 712. I talked to two reps from Gm Financial...

jeff a

i called the ford credit to make a payment to be taken out of my checking account but the people working there put a wrong acct number and it was taken out of another persons acct. needless to say this person was very irate,she even closes out her account at the bank. I have called the toll free...

Doris M

Gm Financial and Ford Credit Pros and Cons

Pros
  • Horrifying
  • Screwed up my credit profile with their system issue
  • Place is garbage
  • Accountability and follow up
  • Vehicles and leasing
  • What seemed to be simple financing and payments
Cons
  • No empathy or willingness to work with a loyal customer
  • Customer service give different answers to same question
  • Lack of customer service
  • Customer service
  • Fact that there appeared to be deception
  • Sevice

Gm Financial and Ford Credit Most Positive Reviews

Top rated reviews
5

I would like to paid on line

5

I was unemployed and their line peaple offered me a and extension. No forms got sent to the house, we went on line and...

Gm Financial and Ford Credit Most Critical Reviews

Lowest rated reviews
1

GM Financial, previously known as Americredit, and located in Arlington, Texas; is a very corrupt and wicked company!...

1

Ford let me buy 2014 Focus and drive home. Next day realized couldn't afford both payments: Ford wouldn't take old car...

Gm Financial and Ford Credit Latest Reviews

Recent published reviews

Disconnected probably office is closed.

Read all 203 reviews

Was shopping for a new car went to capiralford in santafe nm .was looking for an Awd car they showed me an edge they sai...

Read all 216 reviews

Gm Financial and Ford Credit Products and Services

Most reviewed product and services
  • Gm Financial Auto Leasing (35 reviews)
  • Gm Financial Auto Loan (33 reviews)
  • Gm Financial Customer Care (25 reviews)
  • Ford Credit Customer Care (39 reviews)
  • Ford Credit Auto Loan (32 reviews)
  • Ford Credit Loan (16 reviews)