PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gm Financial and Ford Credit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gm Financial
Ford Credit

Gm Financial and Ford Credit Overview

Total reviews 237 237
Company responses 0 0
Issues resolved 0 0

Gm Financial and Ford Credit Consumer Ratings

Rank
309 out of 1882 in Financial Services category
215 out of 1882 in Financial Services category
Customer service
267 in category
226 in category
Billing Practices
197 in category
147 in category
Reliability
159 in category
100 in category
Product or Service Quality
184 in category
154 in category

Gm Financial and Ford Credit Rating Details

Customer service
1.2 (119 reviews)
1.3 (94 reviews)
Reviewer's quote

...We all have to help each other out during these times and their approach to customer service is wrong. We will never buy another GM vehicle again unless GM fixes this..

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...The people are so evil in the customer service and repo redemption. I woke up for work one morning and saw my car was gone. They used a sneaky evil desperate for business repo company ALCAR...

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Billing Practices
1.3 (115 reviews)
1.4 (78 reviews)
Reviewer's quote

...These practices are despicable; especially during this time considering what everybody is going through. Bad Karma!!..

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...Some of their business practices are legally questionable..

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Reliability
1.4 (112 reviews)
1.8 (67 reviews)
Reviewer's quote

A Equinox with A/C Vents in rear so please call me back at 954-592-5409 my name is Adam Kaye, I hope hear from u soon!

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We turned in our lease with mileage overage. They charged us high for that even though we tried to tell them that we got rid of a car during covid 19 due to job loss. Then they added on over 300 dollars for a clear coat on the roof!!! We told them we were having financial hardship right now. They...

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Product or Service Quality
1.5 (110 reviews)
1.7 (72 reviews)
Reviewer's quote

No acknowledgment of potential poor either tire quality or engineering of the vehicle that would cause this so-called wear. I also believe the 3rd Party GM uses for inspection is paid a percentage of "Excessive Wear" and GM has calculated this amount to return a great profit for themselves even...

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... which I made through their automated phone payment system 2 days before it was due, call the number they gave me to call to correct the issue, get a customer service call center in some 3rd world, non English speaking country, after 3 hours I finally get a person that I can sort of understand, They tell me to call the automated phone payment center and talk to the machine to make it right because they cannot process payment information....

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Gm Financial and Ford Credit Pros and Cons

Pros
  • Horrifying
  • Screwed up my credit profile with their system issue
  • Customer service is nice while they are knifing you
  • Accountability and follow up
  • Vehicles and leasing
  • What seemed to be simple financing and payments
Cons
  • Customer service
  • No empathy or willingness to work with a loyal customer
  • Lack of customer service
  • Customer service
  • Fact that there appeared to be deception
  • Pay for late fees because autopay did not work properly

Gm Financial and Ford Credit Most Positive Reviews

Top rated reviews
5

I would like to paid on line

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5

I was unemployed and their line peaple offered me a and extension. No forms got sent to the house, we went on line and...

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5

Gm financial, i never had a bad experience with them . I think it just depends on the person you are and how you handle...

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5

They are fantastic and resolved my issue fast. They are professionals in what they do. Thank you!

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Gm Financial and Ford Credit Most Critical Reviews

Lowest rated reviews
1

GM Financial, previously known as Americredit, and located in Arlington, Texas; is a very corrupt and wicked company!...

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1

Ford let me buy 2014 Focus and drive home. Next day realized couldn't afford both payments: Ford wouldn't take old car...

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1

GM Financial is the worst lender ever! I paid off my loan weeks ago and have yet to receive my title. They told me 14...

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1

Purchased a 2015 Ford F250 and used Ford Motor Credit financing. Monthly payments are drafted automatically from my...

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Gm Financial and Ford Credit Latest Reviews

Recent published reviews
No votes

Monthly payment withdrawal was done twice in September

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1

We turned in our lease with mileage overage. They charged us high for that even though we tried to tell them that we...

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1

My wife has a 2019 chevy trax through GM financial. I am a co-signer to this vehicle. My wife and I recently lost our...

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1

I was on hold for 30 minutes and then disconnected. I bought a Ford Fusion in 2016 which I just traded. I need a lien re...

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Gm Financial and Ford Credit Products and Services

Most reviewed product and services
  • Gm Financial Auto Leasing (39 reviews)
  • Gm Financial Auto Loan (36 reviews)
  • Gm Financial Customer Care (30 reviews)
  • Ford Credit Customer Care (41 reviews)
  • Ford Credit Auto Loan (32 reviews)
  • Ford Credit Auto Leasing (18 reviews)