PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ford Credit and Gm Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ford Credit
Gm Financial

Ford Credit and Gm Financial Overview

Total reviews
238
230
Company responses
0
0
Issues resolved
0
0

Ford Credit and Gm Financial Consumer Ratings

Rank
211 out of 1862 in Financial Services category
307 out of 1862 in Financial Services category
Customer service
222 in category
264 in category
Billing Practices
145 in category
200 in category
Website
134 in category
287 in category
Product or Service Quality
154 in category
190 in category

Ford Credit and Gm Financial Rating Details

Customer service
1.3 (94 reviews)
1.2 (116 reviews)
Reviewer's quote

...The people are so evil in the customer service and repo redemption. I woke up for work one morning and saw my car was gone. They used a sneaky evil desperate for business repo company ALCAR...

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And the rotten customer service person today suggested I let them auction my lease and they can send me a bill. GM is the worst I will never have anything to do with them again. EVER Comments: I agree go somewhere else! In fact try to Lease a Ford, Chrysler, Nissan, and Toyota you will have to pay...

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Billing Practices
1.5 (77 reviews)
1.3 (112 reviews)
Reviewer's quote

...Some of their business practices are legally questionable..

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...These practices are despicable; especially during this time considering what everybody is going through. Bad Karma!!..

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Website
2.3 (76 reviews)
1.4 (104 reviews)
Reviewer's quote

I highly recommend no on buy a car from Ford Credit. My experience is absolutely pathetic. Purchase a car from them in 2017. My payments were over $400 every two weeks. I fell behind and they treated my terrible especially the finance manager. I ended up returning car cause I could not afford...

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... finally gained someone attention, the first two attempts they hung up on me, to only achieve a payoff address that was different from the ones I found on the website. What is crazy while waiting that hour and half I was trying to gain someone on the phone I tried to get someone one on their website that they say to go to and all I received their...

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Product or Service Quality
1.7 (72 reviews)
1.5 (107 reviews)
Reviewer's quote

... which I made through their automated phone payment system 2 days before it was due, call the number they gave me to call to correct the issue, get a customer service call center in some 3rd world, non English speaking country, after 3 hours I finally get a person that I can sort of understand, They tell me to call the automated phone payment center and talk to the machine to make it right because they cannot process payment information....

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No acknowledgment of potential poor either tire quality or engineering of the vehicle that would cause this so-called wear. I also believe the 3rd Party GM uses for inspection is paid a percentage of "Excessive Wear" and GM has calculated this amount to return a great profit for themselves even...

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Ford Credit and Gm Financial Pros and Cons

Pros
  • Accountability and follow up
  • Vehicles and leasing
  • What seemed to be simple financing and payments
  • Horrifying
  • Screwed up my credit profile with their system issue
  • Useless
Cons
  • Customer service
  • Fact that there appeared to be deception
  • Pay for late fees because autopay did not work properly
  • Customer service
  • No empathy or willingness to work with a loyal customer
  • Customer service give different answers to same question

Ford Credit and Gm Financial Most Positive Reviews

Top rated reviews
5

I was unemployed and their line peaple offered me a and extension. No forms got sent to the house, we went on line and...

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5

I would like to paid on line

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5

They are fantastic and resolved my issue fast. They are professionals in what they do. Thank you!

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5

Gm financial, i never had a bad experience with them . I think it just depends on the person you are and how you handle...

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Ford Credit and Gm Financial Most Critical Reviews

Lowest rated reviews
1

Ford let me buy 2014 Focus and drive home. Next day realized couldn't afford both payments: Ford wouldn't take old car...

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1

GM Financial, previously known as Americredit, and located in Arlington, Texas; is a very corrupt and wicked company!...

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1

Purchased a 2015 Ford F250 and used Ford Motor Credit financing. Monthly payments are drafted automatically from my...

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1

GM Financial is the worst lender ever! I paid off my loan weeks ago and have yet to receive my title. They told me 14...

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Ford Credit and Gm Financial Latest Reviews

Recent published reviews
1

Answer your phone please. I need an extension

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No votes

No response yet. I will wait a little longer.

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No votes

Need a lien letter that my car is payoff

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1.8

On three separate occasions I have tried to contact this company to gain the amount for payoff and the correct address t...

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Ford Credit and Gm Financial Products and Services

Most reviewed product and services
  • Ford Credit Customer Care (41 reviews)
  • Ford Credit Auto Loan (32 reviews)
  • Ford Credit Auto Leasing (18 reviews)
  • Gm Financial Auto Leasing (39 reviews)
  • Gm Financial Auto Loan (36 reviews)
  • Gm Financial Customer Care (30 reviews)